Worst boiling point I ever been to. Waited an hour outside just to wait an hour inside for my food to never come out.
Atmosphere: 1
Food: 1
Service: 1
no name
Seriously, only giving 1 star for the food. The customer service is so rude! I went to the promo deal of going last month and getting “1 small hot pot” I went during lunch time the following month to use the voucher. My friend and I both had one. We went during lunch hours and got the 1 of each of the “small hot pot (beef and Korean).” During all lunch hours up till 3pm, you are to get a FREE drink (green tea) with any hot pot item. THATS REGULAR FOR ALL LUNCH HOURS AT BP IN SG!! We also had the same promo with the “1 FREE DRINK” so we got another drink at the end. They said we had to give back our drink at the end (non green tea. we got another because we also had a drink voucher). We were told that we had to use our “1 FREE DRINK” voucher for the FREE LUNCH GREEN TEA DRINK. DISCLAIMER: WHEN I WENT LAST MONTH TO GET MY PROMO VOUCHER, I had to also buy ADDITIONAL drink to qualify for this deal. Last month, I purchase 1 hot pot and 1 drink and since I went during lunch hours, they also gave me a green tea. In total, 2 drinks and 1 hot pot to get this voucher. So how come I had to use my free voucher on a (lunch free) green tea and rudely be talked by and HAVE MY (2nd) DRINK BE TAKEN AWAY (told I can keep it if I wanted to pay for it). I believe this was even the manager who did this because she had a different uniform. I asked if it says anything about no free lunch drink included in hot pot, she said yes. This is the voucher, and no where does it say that. Boiling point, take responsibility and accountability for your own promotion except trying to steal from your (loyal) customers.
Atmosphere: 1
Food: 1
Service: 1
Vincent X
Have been staying LA for 9yrs and the first time paying no Tips. Even the pot was cold at the beginning,I paid more than 20%. Next time just do your job well and STFU.
Atmosphere: 5
Food: 5
Service: 1
Leidy
Yummy food, but expect to be racially profiled here!
I'm a fan of this chain in general, but this was my partner's and I's first time at this specific venue, the food was up to par, very delicious, BUT when it was time to pay the $44 check, my partner was going to pay with his debit card and the waiter asked to see his ID. We were the only Latinos in the restaurant and no one else had been asked for ID. My boyfriend pointed out it was a debit card, but the waiter insisted on seeing his ID. It made us very uncomfortable. We will not be back.
Atmosphere: 3
Food: 4
Service: 1
What the fish sushi Since 2014
Great soup . Fast service .
Atmosphere: 5
Food: 5
Service: 5
sam Sam
1. This place is too crowded and the table is extremely small. When you get the hot pot, drink, sauce plate,bowl on the table, you don’t have any room for your phone of glasses. 2. The staff is numb. They don’t bother to say hi or tell you the QR code to order is under the table. When I get in, I want to sign for table of 2. He just pointed outside without saying anything. I was thinking he wants me to wait outside. When I am outside, I saw a tiny LCD screen there which you can enter your phone number and get a ticket. They are just like don’t want to talk to anyone at all. They keep a numb face all the time front order to check. 3.the taste is just so-so. Not worth the price. Maybe the quality for Boiling Point goes down but this is possibly the worst one I ever ate. There’s a lot of cracked soy bean at the bottom of soup base. I am not sure if it comes from recycling. I almost got choke by that.
Atmosphere: 2
Food: 3
Service: 2
Stella Fang
The seafood hotpot and Korean kimchi hotpot ingredients are delicious, the accompanying drinks are slightly sweeter, and everything else has been improved a lot. In the hot summer, the air-conditioning in the store is very comfortable, so you won't get sweaty after eating.
Atmosphere: 3
Food: 4
Service: 4
Michelle Wong
I ordered takeout on July 3rd. While I was eating, I noticed something big and black floating in my soup. I thought oh what a weird shrimp, but nope. There was a chopped cockroach in my food. I called immediately. They didn’t really do much about it besides say you want a refund or we make a new one for you, but we’re closing soon so decide now. It was 10:15PM when I called, they close at 11:00PM. This is disgusting.
Atmosphere: 1
Food: 1
Service: 1
rep tep
Worst customer service on Sat. June 22nd around 3:30pm. I've been here many times. And mostly they are accommodating to my kids. But this one waitress must have been having a bad day. She didn't seem too happy about us asking for a high chair. And she was not too happy about 1 of us holding a Starbucks cup and a thermos for one of my kids. I get it. No outside food or drinks. It was super hot outside and I was trying to explain we just didn't want to leave those drinks in the car in the heat. Man...I regret spending so much money at boiling point. We just walked out.
Atmosphere: 1
Food: 4
Service: 1
김준한
The food is very delicious. I had the house special.
Made an online order through doordash for pickup and person at register would not give me the order based off of order confirmation number which I could not see on the app. I informed them I was not a dasher (as I usually make pickup orders instead of having them delivered) and showed the order receipt through the app. Still, not the waitress nor any other staff member would step in to clarify or help (considering the lady wasn't fluent in English so it was hard to understand her) which made the whole experience frustrating. Had to cancel order and get a refund considering I was already there to pick it up. It was very busy and noisy inside and the parking lot was also jam packed due to limited parking. First time and only time going here! I'll be sticking to the BP in Arcadia.
Atmosphere: 1
Food: 1
Service: 1
Lian LIU (Lilian)
The attitude of the waiters is very good, and the taste is relatively stable. I understand that the waiting time in line is different when there are many people but few people. So I often come here to eat with friends. It's just that the wall of the bar is too high, so I often can't call the waiter when needed. But there was a female foreman who had a particularly bad attitude. It can be said to be a slap in the face. We ordered drinks and one of them was wrong. The waiter confirmed it with us and replaced it. She came over to understand the situation and got the correct drink, acting as if we were looking for trouble. And when we asked again if we could give her a glass of water, she walked away without saying a word and with a stern look on her face. Then he brought water. It’s like we’re asking for you while we’re having a meal.
Worst boiling point I ever been to. Waited an hour outside just to wait an hour inside for my food to never come out.
Atmosphere: 1
Food: 1
Service: 1
Seriously, only giving 1 star for the food. The customer service is so rude! I went to the promo deal of going last month and getting “1 small hot pot” I went during lunch time the following month to use the voucher. My friend and I both had one. We went during lunch hours and got the 1 of each of the “small hot pot (beef and Korean).” During all lunch hours up till 3pm, you are to get a FREE drink (green tea) with any hot pot item. THATS REGULAR FOR ALL LUNCH HOURS AT BP IN SG!! We also had the same promo with the “1 FREE DRINK” so we got another drink at the end. They said we had to give back our drink at the end (non green tea. we got another because we also had a drink voucher). We were told that we had to use our “1 FREE DRINK” voucher for the FREE LUNCH GREEN TEA DRINK.
DISCLAIMER: WHEN I WENT LAST MONTH TO GET MY PROMO VOUCHER, I had to also buy ADDITIONAL drink to qualify for this deal. Last month, I purchase 1 hot pot and 1 drink and since I went during lunch hours, they also gave me a green tea. In total, 2 drinks and 1 hot pot to get this voucher. So how come I had to use my free voucher on a (lunch free) green tea and rudely be talked by and HAVE MY (2nd) DRINK BE TAKEN AWAY (told I can keep it if I wanted to pay for it).
I believe this was even the manager who did this because she had a different uniform. I asked if it says anything about no free lunch drink included in hot pot, she said yes. This is the voucher, and no where does it say that. Boiling point, take responsibility and accountability for your own promotion except trying to steal from your (loyal) customers.
Atmosphere: 1
Food: 1
Service: 1
Have been staying LA for 9yrs and the first time paying no Tips. Even the pot was cold at the beginning,I paid more than 20%. Next time just do your job well and STFU.
Atmosphere: 5
Food: 5
Service: 1
Yummy food, but expect to be racially profiled here!
I'm a fan of this chain in general, but this was my partner's and I's first time at this specific venue, the food was up to par, very delicious, BUT when it was time to pay the $44 check, my partner was going to pay with his debit card and the waiter asked to see his ID. We were the only Latinos in the restaurant and no one else had been asked for ID. My boyfriend pointed out it was a debit card, but the waiter insisted on seeing his ID. It made us very uncomfortable. We will not be back.
Atmosphere: 3
Food: 4
Service: 1
Great soup . Fast service .
Atmosphere: 5
Food: 5
Service: 5
1. This place is too crowded and the table is extremely small. When you get the hot pot, drink, sauce plate,bowl on the table, you don’t have any room for your phone of glasses. 2. The staff is numb. They don’t bother to say hi or tell you the QR code to order is under the table. When I get in, I want to sign for table of 2. He just pointed outside without saying anything. I was thinking he wants me to wait outside. When I am outside, I saw a tiny LCD screen there which you can enter your phone number and get a ticket. They are just like don’t want to talk to anyone at all. They keep a numb face all the time front order to check. 3.the taste is just so-so. Not worth the price. Maybe the quality for Boiling Point goes down but this is possibly the worst one I ever ate. There’s a lot of cracked soy bean at the bottom of soup base. I am not sure if it comes from recycling. I almost got choke by that.
Atmosphere: 2
Food: 3
Service: 2
The seafood hotpot and Korean kimchi hotpot ingredients are delicious, the accompanying drinks are slightly sweeter, and everything else has been improved a lot.
In the hot summer, the air-conditioning in the store is very comfortable, so you won't get sweaty after eating.
Atmosphere: 3
Food: 4
Service: 4
I ordered takeout on July 3rd. While I was eating, I noticed something big and black floating in my soup. I thought oh what a weird shrimp, but nope. There was a chopped cockroach in my food. I called immediately. They didn’t really do much about it besides say you want a refund or we make a new one for you, but we’re closing soon so decide now. It was 10:15PM when I called, they close at 11:00PM. This is disgusting.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service on Sat. June 22nd around 3:30pm. I've been here many times. And mostly they are accommodating to my kids. But this one waitress must have been having a bad day. She didn't seem too happy about us asking for a high chair. And she was not too happy about 1 of us holding a Starbucks cup and a thermos for one of my kids. I get it. No outside food or drinks. It was super hot outside and I was trying to explain we just didn't want to leave those drinks in the car in the heat. Man...I regret spending so much money at boiling point. We just walked out.
Atmosphere: 1
Food: 4
Service: 1
The food is very delicious. I had the house special.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Brought and friend and the stafff was so nice
Atmosphere: 5
Food: 5
Service: 5
Made an online order through doordash for pickup and person at register would not give me the order based off of order confirmation number which I could not see on the app. I informed them I was not a dasher (as I usually make pickup orders instead of having them delivered) and showed the order receipt through the app. Still, not the waitress nor any other staff member would step in to clarify or help (considering the lady wasn't fluent in English so it was hard to understand her) which made the whole experience frustrating. Had to cancel order and get a refund considering I was already there to pick it up. It was very busy and noisy inside and the parking lot was also jam packed due to limited parking. First time and only time going here! I'll be sticking to the BP in Arcadia.
Atmosphere: 1
Food: 1
Service: 1
The attitude of the waiters is very good, and the taste is relatively stable. I understand that the waiting time in line is different when there are many people but few people. So I often come here to eat with friends. It's just that the wall of the bar is too high, so I often can't call the waiter when needed. But there was a female foreman who had a particularly bad attitude. It can be said to be a slap in the face. We ordered drinks and one of them was wrong. The waiter confirmed it with us and replaced it. She came over to understand the situation and got the correct drink, acting as if we were looking for trouble. And when we asked again if we could give her a glass of water, she walked away without saying a word and with a stern look on her face. Then he brought water. It’s like we’re asking for you while we’re having a meal.
Atmosphere: 3
Food: 5
Service: 1
wait outside and food for a long
Atmosphere: 3
Food: 3
Service: 1
Good service, large portion and delicious food!
Atmosphere: 5
Food: 5
Service: 5
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