Awful service. Drinks are always wrong. I order sugar free for a reason. I don’t get it. We ordered the same drink. The same exact drink. These are two different drinks, I must be blind.
Atmosphere: 1
Food: 1
Service: 1
George Joseph
George is cool and so was my Green Tea Frap.
C. P. Cheung
In the last two days, I had ordered traveller's box coffee for twelve-people party and everything was perfect, but today for the third time of my same order, I had the worst experience with a new group of staff and a new manager in this Starbucks, 6850 Rosemead Blvd., San Gabriel. They had a very poor service by slighting my order for a traveler's box of coffee for 12 people again. After I paid for $22, I had waited for 30 minutes and they still did not start to serve my order. I questioned them and asked to talk to their manager. The girl who took my order refused to let me talk to the manager until later the manager came out of her closed-door room. The manager argued that she had to wash some funnels for filtering the coffee box and gave me all kinds of arguments. I told her that I would NOT come back to her store any more. It took me forty-five minutes to receive my order for the traveler's coffee box finally. I was therefore late to my party.
Atmosphere: 1
Food: 3
Service: 1
Novem
Terrible staff/barista here, can't even make an iced beverage with whip professionally because the whip ran out and the person showed no intention to open a new one to make it right.
Kristin Comi
I love this Starbucks, but I want to complain about all the Starbucks not preparing their drinks according to the company’s standards and therefore driving up food costs with every drink prepared with milk/or alternative milk. I’ve watched them all make blended and iced drinks with a foam. Every drink prepared has so much waste. At the end, either the blender has a lot of drink left that is dumped in the sink, or the foam that was blended in the small mixer is dumped in the sink. They don’t realize the taste of the drink is altered considerably when they’re dumping so much at the end. They either are putting way too much milk or alternative liquid or way too much ice, or both. Which ends up with a drink that doesn’t contain the full amount of coffee, matcha, or other product! That’s not fair and it definitely doesn’t taste good. Why are we paying $6-10. for a “milky icy” drink instead of a coffee, matcha, or other beverage? Your baristas and employees who help them need retraining. I wish those baristas/employees could taste the drinks they make when they end up with so much still in the blender to dump in the sink! I’ve had to throw drinks in the trash and their managers remake my drinks before. I HATE food waste. It’s really not fair to the company, stockholders, and consumers. Why can’t they just make the drinks correctly?! Lately, I always need to order my drinks with less milk and less ice just so that it all fits in the cup and none of my espresso or frap roast is discarded at the end into the sink!
Atmosphere: 5
Food: 4
Service: 5
CHIC TALK
GOT PREJUDGED FROM FIRST WALKING IN TO ORDER AND SPOKEN TO RUDELY BY THE LATINA WITH DARK LIPSTICK AND GLASSES!!! WOW!!! SAD CUSTOMER SERVICE!! SO I JUST DIDN'T WANT TO SPEND MY MONEY IN SUCH AN ENVIRONMENT.
Atmosphere: 1
Service: 1
Aubrey Sutton
Decent location
VIRTUOUS ONE
A THOUSAND PERCENT RUDE UNNECESSARILY!! 11AM TODAY. WILL NOT RETURN.
Atmosphere: 1
Service: 1
niltz _31
I visited this location through the drive-thru and unfortunately, Selena, who took my order, was very snarky and rude. Just based on customer service alone, I would go out of my way to visit the Del Mar Rosemead location, which offers much better service. It's really unfortunate for this store
Food: 3
Service: 1
Bruce Chen
Service needs to be improved ,much worse than nearby stores
Usually my go to in the morning but after an experience with Matt I no longer feel welcome or safe to come to this store. Highly suggest going elsewhere.
Atmosphere: 1
Service: 1
P
Quick, friendly and always ready to server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit
冰冰淇淋
ᵍᵒᵒᵈ
Atmosphere: 5
Food: 5
Service: 5
Shane Billiot
Ordered a hot vanilla latte, they obviously didn’t put any vanilla in it. Bitter
Awful service. Drinks are always wrong. I order sugar free for a reason. I don’t get it. We ordered the same drink. The same exact drink. These are two different drinks, I must be blind.
Atmosphere: 1
Food: 1
Service: 1
George is cool and so was my Green Tea Frap.
In the last two days, I had ordered traveller's box coffee for twelve-people party and everything was perfect, but today for the third time of my same order, I had the worst experience with a new group of staff and a new manager in this Starbucks, 6850 Rosemead Blvd., San Gabriel. They had a very poor service by slighting my order for a traveler's box of coffee for 12 people again. After I paid for $22, I had waited for 30 minutes and they still did not start to serve my order. I questioned them and asked to talk to their manager. The girl who took my order refused to let me talk to the manager until later the manager came out of her closed-door room. The manager argued that she had to wash some funnels for filtering the coffee box and gave me all kinds of arguments. I told her that I would NOT come back to her store any more. It took me forty-five minutes to receive my order for the traveler's coffee box finally. I was therefore late to my party.
Atmosphere: 1
Food: 3
Service: 1
Terrible staff/barista here, can't even make an iced beverage with whip professionally because the whip ran out and the person showed no intention to open a new one to make it right.
I love this Starbucks, but I want to complain about all the Starbucks not preparing their drinks according to the company’s standards and therefore driving up food costs with every drink prepared with milk/or alternative milk. I’ve watched them all make blended and iced drinks with a foam. Every drink prepared has so much waste. At the end, either the blender has a lot of drink left that is dumped in the sink, or the foam that was blended in the small mixer is dumped in the sink. They don’t realize the taste of the drink is altered considerably when they’re dumping so much at the end. They either are putting way too much milk or alternative liquid or way too much ice, or both. Which ends up with a drink that doesn’t contain the full amount of coffee, matcha, or other product! That’s not fair and it definitely doesn’t taste good. Why are we paying $6-10. for a “milky icy” drink instead of a coffee, matcha, or other beverage?
Your baristas and employees who help them need retraining. I wish those baristas/employees could taste the drinks they make when they end up with so much still in the blender to dump in the sink! I’ve had to throw drinks in the trash and their managers remake my drinks before. I HATE food waste. It’s really not fair to the company, stockholders, and consumers. Why can’t they just make the drinks correctly?! Lately, I always need to order my drinks with less milk and less ice just so that it all fits in the cup and none of my espresso or frap roast is discarded at the end into the sink!
Atmosphere: 5
Food: 4
Service: 5
GOT PREJUDGED FROM FIRST WALKING IN TO ORDER AND SPOKEN TO RUDELY BY THE LATINA WITH DARK LIPSTICK AND GLASSES!!!
WOW!!! SAD CUSTOMER SERVICE!! SO I JUST
DIDN'T WANT TO SPEND MY MONEY IN SUCH AN ENVIRONMENT.
Atmosphere: 1
Service: 1
Decent location
A THOUSAND PERCENT RUDE UNNECESSARILY!! 11AM TODAY.
WILL NOT RETURN.
Atmosphere: 1
Service: 1
I visited this location through the drive-thru and unfortunately, Selena, who took my order, was very snarky and rude. Just based on customer service alone, I would go out of my way to visit the Del Mar Rosemead location, which offers much better service. It's really unfortunate for this store
Food: 3
Service: 1
Service needs to be improved ,much worse than nearby stores
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Lobby Hours (as of 9-12-24)
Mon-Fri: 5am-9:30pm
Sat: 5:30am-9:30pm
Sun: 5:30am-9pm
Atmosphere: 4
Food: 4
Service: 4
Usually my go to in the morning but after an experience with Matt I no longer feel welcome or safe to come to this store. Highly suggest going elsewhere.
Atmosphere: 1
Service: 1
Quick, friendly and always ready to server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit
ᵍᵒᵒᵈ
Atmosphere: 5
Food: 5
Service: 5
Ordered a hot vanilla latte, they obviously didn’t put any vanilla in it. Bitter
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