Nancy is truly a star at this Starbucks location! From the moment I walked in, her energy, professionalism, and genuine care stood out. She made my day with her kindness, attention to detail, and warm smile. You can tell she takes pride in her work and goes above and beyond for every customer. Employees like Nancy are what make Starbucks more than just a coffee stop, she creates a full experience. She absolutely deserves to be recognized by the company. Thank you, Nancy, for being the BEST part of my visit today!!đ
Atmosphere: 5
Food: 5
Service: 5
E. Dominic Black
Friendly service, beautiful location in the Sheraton Hotel. Enjoy your Starbucks drinks in the elegant main lobby, it's gorgeous.
Atmosphere: 5
Food: 5
Service: 5
Tatjana Bluchel
One star for poor service, attitude, and overall experience.
I went to this Starbucks planning to redeem my Stars for a free drink. I clearly told the barista that I thought I had enough Stars and wanted to use them. He said, âOkay, just scan the app.â I scanned itâand then he told me I still owed $2.40. The Stars werenât applied, and the full amount was charged to my payment method.
When I asked why my Stars werenât used, he gave me a condescending look and said, âWell, you have to tell me that. You have to look at me and communicate thatâI canât read your mind.â It felt like he was mansplaining how basic communication works, even though I had already told him my intent. No apology, no accountabilityâjust a smug attitude.
To make it worse, he didnât add the extra espresso shots I asked (and paid) for, and just shoved the drink toward me with zero care. The whole interaction felt dismissive and unnecessarily rude.
If I could give zero stars, I would. I wonât be returning to this location anytime soon.
Service: 1
Mo Zhou
One of the waiters has a bad attitude and a racist boss who doesn't pay you what does it matter to me that you're in a bad mood and you feel like you're about to hit someone
Atmosphere: 1
Food: 4
Service: 1
Fang-Yu Lin
Very good service. Nice people hereâ€ïžđ
Atmosphere: 5
Food: 4
Service: 5
Crystal Qiu
Very poor customer service! Donât recommend this location
Atmosphere: 1
Food: 1
Service: 1
Hyunjung Lee
I placed an order in store and made motification to my cafe latte. It was for 1 order, and he charged me for 2 and made my drink wrong. When I received my receipt, i notified him immediately , and he said he was too busy at the moment but would take care of it shortly. I didn't get any credit nor refund for an item i never ordered nor received until a week later. A guy who picked up the call said i gotta make trip to the store for a refund or nothingthey can. I live 6 hours away from this Starbucks. Ridiculous
Atmosphere: 4
Food: 1
Service: 1
cici Coco (cici)
Pretty bad overall. The staff were too busy chatting with each other and didnât bother providing any service. The WiFi didnât work either. The place looks nice, but the staff were cold and unwelcoming. There was trash left on the tables, and no one cleaned it up. When I walked in and said I was here for a pickup, the staff didnât say a wordâjust pointed. Then, they practically tossed my coffee onto the pickup counter without a single word and walked away like they couldnât care less.
Atmosphere: 4
Food: 2
Service: 1
chao
Starbucks appshang offers to exchange cups for 400 points, but the clerk told me that I can't use the points. But the app doesn't show that it can't be exchanged. And the clerk's attitude is not good ?
Atmosphere: 3
Food: 3
Service: 1
Nick McNeil
the employees refused service and claimed I put the employee in a bad situation because they got my order wrong. spoke very rudely when we came with nothing with respect. I would not recommend this starbucks staff to anyone
Nitro cold brew without any nitro served in a nice location
Atmosphere: 5
Food: 1
Service: 4
éŸæŻć
-1 for never having any dark roast available. Plus, this place doesn't participate in any of the Veteran's Day promotions. But otherwise, what they provide is nice. Standard quality. The decor is really nice! If you're looking for outlets outside from the bench setting along the wall, it's kinda hard to find, but you may squeeze in an extra spot, if you know where to look.What I find sad is that it closes pretty early. Honestly, if the hotel partners with Starbucks to turn this into a Starbucks Reserve, to serve alcohol in the evening, this place would be a money-maker! Just an idea.
Wheelchair accessibility: They have tables available, but didn't see a button for accessible access opening at the corner. Restrooms are in the hotel. There's an accessible ramp to their lobby.
Atmosphere: 5
Food: 4
Service: 4
Michelle Ch
Poor service, expensive, donât
Atmosphere: 1
Food: 2
Service: 1
Justin shan
There is no service at all. The trash cans are already covered with garbage and no one will come to clean them. I would rather chat by myself. The worst Starbucks in the United States.
Nancy is truly a star at this Starbucks location! From the moment I walked in, her energy, professionalism, and genuine care stood out. She made my day with her kindness, attention to detail, and warm smile. You can tell she takes pride in her work and goes above and beyond for every customer. Employees like Nancy are what make Starbucks more than just a coffee stop, she creates a full experience. She absolutely deserves to be recognized by the company. Thank you, Nancy, for being the BEST part of my visit today!!đ
Atmosphere: 5
Food: 5
Service: 5
Friendly service, beautiful location in the Sheraton Hotel. Enjoy your Starbucks drinks in the elegant main lobby, it's gorgeous.
Atmosphere: 5
Food: 5
Service: 5
One star for poor service, attitude, and overall experience.
I went to this Starbucks planning to redeem my Stars for a free drink. I clearly told the barista that I thought I had enough Stars and wanted to use them. He said, âOkay, just scan the app.â I scanned itâand then he told me I still owed $2.40. The Stars werenât applied, and the full amount was charged to my payment method.
When I asked why my Stars werenât used, he gave me a condescending look and said, âWell, you have to tell me that. You have to look at me and communicate thatâI canât read your mind.â It felt like he was mansplaining how basic communication works, even though I had already told him my intent. No apology, no accountabilityâjust a smug attitude.
To make it worse, he didnât add the extra espresso shots I asked (and paid) for, and just shoved the drink toward me with zero care. The whole interaction felt dismissive and unnecessarily rude.
If I could give zero stars, I would. I wonât be returning to this location anytime soon.
Service: 1
One of the waiters has a bad attitude and a racist boss who doesn't pay you what does it matter to me that you're in a bad mood and you feel like you're about to hit someone
Atmosphere: 1
Food: 4
Service: 1
Very good service. Nice people hereâ€ïžđ
Atmosphere: 5
Food: 4
Service: 5
Very poor customer service! Donât recommend this location
Atmosphere: 1
Food: 1
Service: 1
I placed an order in store and made motification to my cafe latte. It was for 1 order, and he charged me for 2 and made my drink wrong. When I received my receipt, i notified him immediately , and he said he was too busy at the moment but would take care of it shortly. I didn't get any credit nor refund for an item i never ordered nor received until a week later. A guy who picked up the call said i gotta make trip to the store for a refund or nothingthey can. I live 6 hours away from this Starbucks. Ridiculous
Atmosphere: 4
Food: 1
Service: 1
Pretty bad overall. The staff were too busy chatting with each other and didnât bother providing any service. The WiFi didnât work either. The place looks nice, but the staff were cold and unwelcoming. There was trash left on the tables, and no one cleaned it up. When I walked in and said I was here for a pickup, the staff didnât say a wordâjust pointed. Then, they practically tossed my coffee onto the pickup counter without a single word and walked away like they couldnât care less.
Atmosphere: 4
Food: 2
Service: 1
Starbucks appshang offers to exchange cups for 400 points, but the clerk told me that I can't use the points. But the app doesn't show that it can't be exchanged. And the clerk's attitude is not good ?
Atmosphere: 3
Food: 3
Service: 1
the employees refused service and claimed I put the employee in a bad situation because they got my order wrong. spoke very rudely when we came with nothing with respect. I would not recommend this starbucks staff to anyone
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Colossal Starbucks! Great service with a smile. Bathrooms are clean and the adjoining restaurants are truly fine dining.
Atmosphere: 5
Food: 5
Service: 5
Nitro cold brew without any nitro served in a nice location
Atmosphere: 5
Food: 1
Service: 4
-1 for never having any dark roast available. Plus, this place doesn't participate in any of the Veteran's Day promotions. But otherwise, what they provide is nice. Standard quality. The decor is really nice! If you're looking for outlets outside from the bench setting along the wall, it's kinda hard to find, but you may squeeze in an extra spot, if you know where to look.What I find sad is that it closes pretty early. Honestly, if the hotel partners with Starbucks to turn this into a Starbucks Reserve, to serve alcohol in the evening, this place would be a money-maker! Just an idea.
Wheelchair accessibility: They have tables available, but didn't see a button for accessible access opening at the corner. Restrooms are in the hotel. There's an accessible ramp to their lobby.
Atmosphere: 5
Food: 4
Service: 4
Poor service, expensive, donât
Atmosphere: 1
Food: 2
Service: 1
There is no service at all. The trash cans are already covered with garbage and no one will come to clean them. I would rather chat by myself. The worst Starbucks in the United States.
Atmosphere: 2
Food: 2
Service: 1
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