A small hidden local gem. Yes. it's a water store... but also good prices for coffees, halo halo and huge shaved ice with small hawaiian store. Some good coffee beans. Who would've thought getting water could be an experience. and the halo halo is packed. trying boba ice cream next time
Atmosphere: 4
Food: 5
Service: 5
Maverick Sy
Went in around 1:30pm on Tuesday, no problems parking on the free street parking
Food was excellent had a shaved ice with 3 flavors: Japanese Grape, Lilikoi, & Pineapple. Structure held great and was delicious.
Service was great, didn't need to wait long for the orders to arrive and the lady at the counter checked in us mid-way through the meal to see how we were doing.
Atmosphere is excellent for groups of 4 people to chat loudly.
Atmosphere: 5
Food: 5
Service: 5
Michael Franciotti
This is a family run store. They take pride in the quality and care of the water they provide to the public. The coffee and specialty drinks are fantastic! And they are always friendly. Check them out. You won't regret it!
Atmosphere: 5
Food: 5
Service: 5
Gianncarlos Gamboa
Love this place! Excellent customer service and the shaved ice is perfection
Atmosphere: 5
Food: 5
Service: 5
Vishal Kasliwal
Not a real coffee shop
Atmosphere: 1
Food: 1
Service: 1
Katie O
11/3/24..Lengthy, but worth the read. I have been a customer of this business for years. Have been in several water plans. Plans are tiered. The higher cost of the plan, the less expensive per gallon of water. There are NO contracts or rules. When you buy a plan, your name and address are put on a 3x5 index card with the number of gallons you have purchased. When you come in for refill, the number of gallons you refill are deducted from the balance on your account/card. You sign and date the card. I have been inactive in the store for several years. My best guess would be last visit in '16, '17, '18. I have a receipt for $50. cash, dated 6/10/16, which I suspect was for buying a plan or reloading what I had. There may be additional credit card debits after this but that is being researched. My mother had been ill for several months and I was commuting between San Jose & Sonoma regularly, sometimes staying for weeks with her. My mother eventually passed away from colon cancer and a heart attack. Then Covid hit and since I was considered "high risk", avoided public places. I knew I still had money on account at this business but since I had always had an amicable relationship with the owners, John & Leilani Chadwick, believed my account would just remain inactive until I advised otherwise. There had been NO attempt to reach me by phone or mail. (They claim they don't take phone numbers but I don't remember anything like that.) I have lived in my home over 40 years and have had the same phone number. Today I was able to go into the business to close out my account. I was told by the owner, John Chadwick, that my 3x5 card had been thrown away due to inactivity. He remembered who I was and apparently had some type of ledger with my name in it. I asked him where the termination rules were posted. There are none. Had I known of any rules, I would have taken action sooner. What if I had passed away? Does this business NOT try to attempt contact with the owner of the account before they JUST POCKET YOUR MONEY? Seems very unprofessional and unethical to me. ******Before you enter into any agreement with these people, make sure you understand what you are getting into. They seem to change/add/delete rules at their own whim. I'm a senior on a fixed income. Suspect I'm out about $40., maybe a little more. If you do enter into a water plan, make sure you make a copy of the 3x5 index card they have on you. Smiling faces for sure. You're the greatest customer in the world until you are not.
Service: 1
Dion A.
Amazing drink menu! I think they'd be super super busy if their location was more visible. I'll be coming back and anxious to try more flavors of shaved ice and other drinks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaved Ice
Jessica Hernandez
Came here a couple days ago to try it out for my son.I ordered him the bubblegum shaved ice. and he liked it so thought we would come back again another day but came here today and their sign that is posted on the door says they open at 1:00 PM but they are closed so waited another 10 minutes and they still were closed so if you’re planning on coming they might be closed because they don’t go by the hours on the door apparently. I guess they don’t want our business.
Atmosphere: 1
Food: 1
Service: 1
Bianca A
So glad we finally got to try this place out! They have shave ice, smoothies, coffee, halo-halo & snacks too. The workers were very friendly and the place was clean. There was also some Hawaii merch for purchase. I can’t comment on the water service but the shave ice and iced coffee were devoured by my family! I had to take a star off because they do have weird hours. We will be back!
Hawaiian shave ice here was legit!!! My girlfriend is from Hawaii and she felt like this place was a piece of home away from home. Shave ice over ice cream with condensed milk is the way to go. And three flavors is great. Awesome little date (or hangout) spot for Hawaiian shave ice. Ample seating.
Kid-friendliness: Good spot for kids, too! Lots of sweet frozen treat options.
Atmosphere: 5
Food: 5
Service: 5
John Giordano
For what I am looking for this place is great. Friendly Mom & Pop small business feel with GREAT service & products. Water is just 1 element, their gourmet coffee and drinks are exceptional. We have been customers for 20+ years and plan on many more years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaved Ice, Strawberry
Reggie Dolack
Good friendly couple.
Atmosphere: 5
Service: 5
Elizabeth Paiz
Great staff and water, best ice
Atmosphere: 5
Food: 5
Service: 5
Jay Guasch
the Filipino Halo-Halo is fantastic! I go hear 2x a week for it. Staff are very friendly! Nice people!
Ordered halo halo and it taste like childhood
Atmosphere: 5
Food: 5
Service: 5
A small hidden local gem. Yes. it's a water store... but also good prices for coffees, halo halo and huge shaved ice with small hawaiian store. Some good coffee beans. Who would've thought getting water could be an experience. and the halo halo is packed. trying boba ice cream next time
Atmosphere: 4
Food: 5
Service: 5
Went in around 1:30pm on Tuesday, no problems parking on the free street parking
Food was excellent had a shaved ice with 3 flavors: Japanese Grape, Lilikoi, & Pineapple. Structure held great and was delicious.
Service was great, didn't need to wait long for the orders to arrive and the lady at the counter checked in us mid-way through the meal to see how we were doing.
Atmosphere is excellent for groups of 4 people to chat loudly.
Atmosphere: 5
Food: 5
Service: 5
This is a family run store. They take pride in the quality and care of the water they provide to the public. The coffee and specialty drinks are fantastic! And they are always friendly. Check them out. You won't regret it!
Atmosphere: 5
Food: 5
Service: 5
Love this place! Excellent customer service and the shaved ice is perfection
Atmosphere: 5
Food: 5
Service: 5
Not a real coffee shop
Atmosphere: 1
Food: 1
Service: 1
11/3/24..Lengthy, but worth the read. I have been a customer of this business for years. Have been in several water plans. Plans are tiered. The higher cost of the plan, the less expensive per gallon of water. There are NO contracts or rules. When you buy a plan, your name and address are put on a 3x5 index card with the number of gallons you have purchased. When you come in for refill, the number of gallons you refill are deducted from the balance on your account/card. You sign and date the card. I have been inactive in the store for several years. My best guess would be last visit in '16, '17, '18. I have a receipt for $50. cash, dated 6/10/16, which I suspect was for buying a plan or reloading what I had. There may be additional credit card debits after this but that is being researched. My mother had been ill for several months and I was commuting between San Jose & Sonoma regularly, sometimes staying for weeks with her. My mother eventually passed away from colon cancer and a heart attack. Then Covid hit and since I was considered "high risk", avoided public places. I knew I still had money on account at this business but since I had always had an amicable relationship with the owners, John & Leilani Chadwick, believed my account would just remain inactive until I advised otherwise. There had been NO attempt to reach me by phone or mail. (They claim they don't take phone numbers but I don't remember anything like that.) I have lived in my home over 40 years and have had the same phone number. Today I was able to go into the business to close out my account. I was told by the owner, John Chadwick, that my 3x5 card had been thrown away due to inactivity. He remembered who I was and apparently had some type of ledger with my name in it. I asked him where the termination rules were posted. There are none. Had I known of any rules, I would have taken action sooner. What if I had passed away? Does this business NOT try to attempt contact with the owner of the account before they JUST POCKET YOUR MONEY? Seems very unprofessional and unethical to me. ******Before you enter into any agreement with these people, make sure you understand what you are getting into. They seem to change/add/delete rules at their own whim. I'm a senior on a fixed income. Suspect I'm out about $40., maybe a little more. If you do enter into a water plan, make sure you make a copy of the 3x5 index card they have on you. Smiling faces for sure. You're the greatest customer in the world until you are not.
Service: 1
Amazing drink menu! I think they'd be super super busy if their location was more visible. I'll be coming back and anxious to try more flavors of shaved ice and other drinks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaved Ice
Came here a couple days ago to try it out for my son.I ordered him the bubblegum shaved ice. and he liked it so thought we would come back again another day but came here today and their sign that is posted on the door says they open at 1:00 PM but they are closed so waited another 10 minutes and they still were closed so if you’re planning on coming they might be closed because they don’t go by the hours on the door apparently. I guess they don’t want our business.
Atmosphere: 1
Food: 1
Service: 1
So glad we finally got to try this place out! They have shave ice, smoothies, coffee, halo-halo & snacks too. The workers were very friendly and the place was clean. There was also some Hawaii merch for purchase. I can’t comment on the water service but the shave ice and iced coffee were devoured by my family! I had to take a star off because they do have weird hours. We will be back!
Recommended dishes: Frozen Cappuccino, Shaved Ice
Restaurantji Recommends
Hawaiian shave ice here was legit!!! My girlfriend is from Hawaii and she felt like this place was a piece of home away from home. Shave ice over ice cream with condensed milk is the way to go. And three flavors is great. Awesome little date (or hangout) spot for Hawaiian shave ice. Ample seating.
Kid-friendliness: Good spot for kids, too! Lots of sweet frozen treat options.
Atmosphere: 5
Food: 5
Service: 5
For what I am looking for this place is great. Friendly Mom & Pop small business feel with GREAT service & products. Water is just 1 element, their gourmet coffee and drinks are exceptional. We have been customers for 20+ years and plan on many more years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaved Ice, Strawberry
Good friendly couple.
Atmosphere: 5
Service: 5
Great staff and water, best ice
Atmosphere: 5
Food: 5
Service: 5
the Filipino Halo-Halo is fantastic! I go hear 2x a week for it. Staff are very friendly! Nice people!
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