The person who serves an older lady is in a bad mood, she is rude in every sense of the word, do not come to this store.
Monisha Gottam
That old lady in the store, oh god her behavior is so terrible. Is that how customers are treated? Did not even feel like purchasing, just came out
Danna Carrillo
A very terrible service, the lady who serves discriminates against people and is arrogant with clients 🤦🏻♀️
Atmosphere: 1
Service: 1
Juliana Delao
The older mexican lady is extremely rude and needs a reality and humble check. Writing an email to corporate as I write this as she felt the need to follow my mother in law outside after she denied her entry in the store when my mother in-law tried to open the door due to the “OPEN” sign being ON at 10:05. Yes, now we know due to this horrid event that they close at 10 PM. Her not doing her job right ultimately led to her being annoyed by my mother in law asking if it was closed. She followed her outside and said “don't you see it’s closed lady??? We close at 10! You try to come in 10:05 we close at 10!” My mother in law said, “Oh sorry since the sign was on thats the only reason I tried opening the door.” The employee responded, “well we close at 10 lady.” Continued to walk off mumbling stuff under her breath. Extremely unprofessional and extremely rude.
Atmosphere: 1
Food: 2
Service: 1
Maria Cumbe
The Hispanic lady who works there is very rude and does not serve well. Terrible service
Atmosphere: 1
Food: 1
Service: 1
Victoria Cortez
The old lady that works there is very rude
Atmosphere: 1
Food: 1
Service: 1
Nick Delte
The lady working there is super nice great customer service always treating us family always sending us home with a smile ☺
Atmosphere: 5
Food: 5
Service: 5
Maribel Gonzalez
Tonight I went to buy ice cream and horrible service!! I told the lady to give me one scoop and she gave half of what was supposed to be given. It was very overpriced for half a scoop.
Atmosphere: 1
Food: 1
Service: 1
Kritika Vaid
They couldn’t give an extra spoon. Horrible customer service ?
Mai Yang
Just FYI, you can do a minimal custom ice cream cake order here and doesn't need to be per the website or book. Just bring some inspiration photos, prints and ask the ladies there. Again don't have high expectations and keep in mind that it can be a minimal customization in colors, added florals, dots, trimmings, No 3D designs or sorts. My ice cream cake came out fine. I only wish they call me ahead of time if they were missing the writing color. And was told they forgot to ask for color needed for the writing, and I told them only at time of pickup becauseit was asked. And at time of pick up, only the "inexperienced" lady was available there and did the writing. It was horrible. Again if they were missing that info, just call me? They had me paid and gave my number too ahead of time. Again no big deal, I was able to redo the lettering at home. Customer service can be better.
Terrible service, there is a lady who serves in such a rude manner, they should give her some ice cream to sweeten her life because she is bitter, review their customer service because that is vital in a business, even if they have a good product, if the service does not serve one will look for other options.
Atmosphere: 1
Food: 4
Service: 1
desa 022582
Horrible!!! They say they close at 10PM but we arrived 9:50PM and they were closed already...WITH THE OPEN SIGN ON!!! I got in my car and more people (2 more customers) arrived trying to buy ice cream!!! IT SUCKS!!! Please change the time to the correct time you CLOSE!!!
Rodrigo Aceituno
I was charged 12 dollars for a milkshake. They're renovating the place and there were no prices displayed. When the lady asked if I wanted whipped cream, I said "sure." She then proceeded to charge me an additional 2 dollars for the small amount of whipped cream she added.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Strawberry Ice Cream with Waffle Cone
Thakur Sandeep Singh
The closing time was 10 pm. We drove to this place from 6 miles away and we were at the door at 9 50 pm. Door has OPEN sign lit up in neon LED. But the door was locked. Some 2 people were working inside. They said they are cleaners and the door was closed 5 minutes ago. We were outside the door since 10 minutes. Unbelievable.
Service: 1
angelitalinda sanchez
I went into this place and asked for the taste of an ice cream and the lady serving was so rude, the truth is, very bad service, I will never go again.09/09/23 3:25pmI entered this place and asked for the taste of a snow and the lady serving was so rude, the truth is that very bad service, I will never go again 09/09/233:25pm
The person who serves an older lady is in a bad mood, she is rude in every sense of the word, do not come to this store.
That old lady in the store, oh god her behavior is so terrible. Is that how customers are treated? Did not even feel like purchasing, just came out
A very terrible service, the lady who serves discriminates against people and is arrogant with clients 🤦🏻♀️
Atmosphere: 1
Service: 1
The older mexican lady is extremely rude and needs a reality and humble check. Writing an email to corporate as I write this as she felt the need to follow my mother in law outside after she denied her entry in the store when my mother in-law tried to open the door due to the “OPEN” sign being ON at 10:05. Yes, now we know due to this horrid event that they close at 10 PM. Her not doing her job right ultimately led to her being annoyed by my mother in law asking if it was closed. She followed her outside and said “don't you see it’s closed lady??? We close at 10! You try to come in 10:05 we close at 10!” My mother in law said, “Oh sorry since the sign was on thats the only reason I tried opening the door.” The employee responded, “well we close at 10 lady.” Continued to walk off mumbling stuff under her breath. Extremely unprofessional and extremely rude.
Atmosphere: 1
Food: 2
Service: 1
The Hispanic lady who works there is very rude and does not serve well. Terrible service
Atmosphere: 1
Food: 1
Service: 1
The old lady that works there is very rude
Atmosphere: 1
Food: 1
Service: 1
The lady working there is super nice great customer service always treating us family always sending us home with a smile ☺
Atmosphere: 5
Food: 5
Service: 5
Tonight I went to buy ice cream and horrible service!! I told the lady to give me one scoop and she gave half of what was supposed to be given. It was very overpriced for half a scoop.
Atmosphere: 1
Food: 1
Service: 1
They couldn’t give an extra spoon. Horrible customer service ?
Just FYI, you can do a minimal custom ice cream cake order here and doesn't need to be per the website or book. Just bring some inspiration photos, prints and ask the ladies there. Again don't have high expectations and keep in mind that it can be a minimal customization in colors, added florals, dots, trimmings, No 3D designs or sorts. My ice cream cake came out fine. I only wish they call me ahead of time if they were missing the writing color. And was told they forgot to ask for color needed for the writing, and I told them only at time of pickup becauseit was asked. And at time of pick up, only the "inexperienced" lady was available there and did the writing. It was horrible. Again if they were missing that info, just call me? They had me paid and gave my number too ahead of time. Again no big deal, I was able to redo the lettering at home. Customer service can be better.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Terrible service, there is a lady who serves in such a rude manner, they should give her some ice cream to sweeten her life because she is bitter, review their customer service because that is vital in a business, even if they have a good product, if the service does not serve one will look for other options.
Atmosphere: 1
Food: 4
Service: 1
Horrible!!! They say they close at 10PM but we arrived 9:50PM and they were closed already...WITH THE OPEN SIGN ON!!! I got in my car and more people (2 more customers) arrived trying to buy ice cream!!! IT SUCKS!!! Please change the time to the correct time you CLOSE!!!
I was charged 12 dollars for a milkshake. They're renovating the place and there were no prices displayed. When the lady asked if I wanted whipped cream, I said "sure." She then proceeded to charge me an additional 2 dollars for the small amount of whipped cream she added.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Strawberry Ice Cream with Waffle Cone
The closing time was 10 pm. We drove to this place from 6 miles away and we were at the door at 9 50 pm. Door has OPEN sign lit up in neon LED. But the door was locked. Some 2 people were working inside. They said they are cleaners and the door was closed 5 minutes ago. We were outside the door since 10 minutes. Unbelievable.
Service: 1
I went into this place and asked for the taste of an ice cream and the lady serving was so rude, the truth is, very bad service, I will never go again.09/09/23 3:25pmI entered this place and asked for the taste of a snow and the lady serving was so rude, the truth is that very bad service, I will never go again 09/09/233:25pm
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