I always like to eat the pollo bowl, cheap but delicious, beans, rice, chicken,service 100% , food 100% , and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Double Chicken Bowl
Michelle g
Always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
noelani ray
Second time going there should’ve went with my first mind and kept it moving. This is the second time I ordered the tostada bowl and there is always something wrong or missing. First time I ordered the bowl they forgot my shrimp, this time they gave me three shrimp, no avocado cilantro dressing, and i ordered on the side 2 sauces of pico de gigo. Another thing I ordered was 2 packs of churros, they were cold. After driving all the way back home I realized what I was missing. I so then got back into my car and drove all the way back. I asked for my receipt when I got back and they said they do not have it. The window boy with braces kept saying, “do not have it” various of times. I asked for the manager and she didn’t come she kept speaking Spanish to the boy and when I asked what she said he then replied to me and said “don't have it” in a very rude tone. He should go back to training or another job not in customer service . He definitely needs more training for the way me and my family were being treated.
Atmosphere: 1
Service: 1
Martha Marquez
Good cerbysio, delicious chicken.?
Atmosphere: 5
Food: 5
Service: 5
Brenda Lucero
I liked the macaroni and cheese, everything was very
Atmosphere: 4
Food: 5
Service: 4
Kim Katen
Love the double chicken tostadas. They are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Paul R
Food is always hot and order is always right.
Atmosphere: 4
Food: 5
Service: 5
Rafael Espinoza
For many years I have been a customer of Pollo Loco, and visited many locations throughout the state of California.But this San Jose Pollo Loco on White Rd and Story Rd is the best around!Service, quality, attention, cleanliness, good, everything in general!Excellent staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Melissa Raymondi
Very clean and quietLimpia, tranquilo.
Atmosphere: 5
Food: 5
Service: 5
Maria Subuyuj
I bought a double chicken and the chicken was hard, it was not fresh, total disappointment, the service was excellent, but I will not return since the chicken is reheated from a day before or more and it was hard, it is not fair the total price was $12.02
I always like to eat the pollo bowl, cheap but delicious, beans, rice, chicken,service 100% , food 100% , and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Double Chicken Bowl
Always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Second time going there should’ve went with my first mind and kept it moving. This is the second time I ordered the tostada bowl and there is always something wrong or missing. First time I ordered the bowl they forgot my shrimp, this time they gave me three shrimp, no avocado cilantro dressing, and i ordered on the side 2 sauces of pico de gigo. Another thing I ordered was 2 packs of churros, they were cold. After driving all the way back home I realized what I was missing. I so then got back into my car and drove all the way back. I asked for my receipt when I got back and they said they do not have it. The window boy with braces kept saying, “do not have it” various of times. I asked for the manager and she didn’t come she kept speaking Spanish to the boy and when I asked what she said he then replied to me and said “don't have it” in a very rude tone. He should go back to training or another job not in customer service . He definitely needs more training for the way me and my family were being treated.
Atmosphere: 1
Service: 1
Good cerbysio, delicious chicken.?
Atmosphere: 5
Food: 5
Service: 5
I liked the macaroni and cheese, everything was very
Atmosphere: 4
Food: 5
Service: 4
Love the double chicken tostadas. They are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Food is always hot and order is always right.
Atmosphere: 4
Food: 5
Service: 5
For many years I have been a customer of Pollo Loco, and visited many locations throughout the state of California.But this San Jose Pollo Loco on White Rd and Story Rd is the best around!Service, quality, attention, cleanliness, good, everything in general!Excellent staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Very clean and quietLimpia, tranquilo.
Atmosphere: 5
Food: 5
Service: 5
I bought a double chicken and the chicken was hard, it was not fresh, total disappointment, the service was excellent, but I will not return since the chicken is reheated from a day before or more and it was hard, it is not fair the total price was $12.02
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
The lady at drive thru could not understand me and the chicken tostada salad had hardly any beans and rice at the bottom!
Atmosphere: 3
Food: 2
Service: 1
In a very local enclave. The staff members were incredibly helpful.
Atmosphere: 5
Food: 5
Service: 5
They charged me for extra dressing but they didn’t give me extra dressing.
Atmosphere: 2
Food: 3
Service: 1
I came a few days ago and ordered the overstuffed carnitas quesadilla and it was really good
I kept coming back since the day I tasted it. Love it!
Atmosphere: 5
Food: 5
Service: 5