Five Guys

438 N Capitol Ave, San Jose
(408) 272-1122

Recent Reviews

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Marina Pettinati

We love Five Guys, and this particular location really is awesome. The staff clearly go the extra mile to maintain a friendly and clean atmosphere. From the bathroom to the eating area to the food orep, and cooking area everything was clean. The staff greeted all customers upon arrival and said “thank you” as each guest left. The staff also delivered the food across the counter with a little personal touch, ensuring that each customer has the correct order and all necessities (napkins, ketchup, etc.) these guys really care!

Davina Loredo

Victor was super cool while taking our order. Very welcoming and made my family feel comfortable for their first time.

Wayne Chun

We had a Five guys next to our house and it closed down. Part of it was due to the pandemic but it was really the service which made us stop going even though we liked the food. We personally belive the employ vibe killed the business. We found this location and the people working there are friendly for the most part. So many places hire people (mainly youger workers I have noticed) that are not people persons and they will convey through body language (no smile when they greet you and while they address you) and eye rolls that they do not want to serve you or work and this translates to the customer that they do not like you and you are an irritation. Basic lack of work ethic is what I encounter everywhere these days. In this location, overall the staff is friendly though my last visit out of five has me hoping it does not turn into a place I will avoid dining in.

Food is really good. On the menu, a regular burger has two beef patties. A little burger has one beef patty. If you just order the burger by name then you get it exactly that way without anything added to it. If you want anything on it, then you need to tell them and it is listed on the menu, such as lettuce for example. You used to be able to order everything or All the Way I recall (may have remembered that wrong). I think that confused customers here in the West Coast. Now it says All the Way and list addition items. The easiest for me is to order All the Way and then remove and add to it since I like most of the items which appears to be the most common added items to speed it up.

I am a type II diabetic. I ask for my burger to drop the bun and lettuce wrap it. This is a great place to eat to avoid a glucose spike from eating there as long as the bun and ketchup is dropped and fries, milkshake, and sugar soda is not ordered. In fact, I have even ordered their hot dog lettuce wrapped.

It can be difficult to find a place where my family and friends who are not diabetic can order what they want and I can order so I don't trigger a spike. So many places put sugar into everything. At Five Guys you can get a flavorful and tasty meal without so much sugar and carbs.

This location does not have a lot of homeless in it. It did have one I encountered but it was once in five visits. Considering how many homeless are in the area this is pretty good. Please do not judge me for pointing this out. I want to go to a place where the atmosphere is to my liking. I have been to places where homeless frequent and I may get something take out but I will not eat there. Eventually, I will go stop going to that place if the staff attitude is poor and someone asks me for money or food. I have not had this problem at this location so far (fingers crossed).

Cesario Medeiros

One of the best burgers and fries and milkshakes in town

Renee Lewis

My burger was almost raw. It was a take out so didn’t realize it until I got home and should have taken it back but was too far away

Carlos Chavez

Good food. Lucky to have a burger joint that is good close by.

Danny Padilla

As I sit there eating my delicious burger with daughter watching worker there prep and serve with continuous smiles no matter if customers have have a long day great job

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Burger

Stanley C

Been here many times over the years. Always been decent. However, on October 16th 2024 at noon, they hired this new employee.

He is just awesome, positive, big smile, and funny. He convinced me to buy more than what I was anticipating on spending.

If five guys want more business, should give positive with great influence employee a raise.

I’ll certainly be visiting again

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Their Cheeseburger, French Fries

Amanda Leal

VERY NICE

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Joe Iwami

The food was amazing as always but the service by an employee named Victor made things even better. Really positive attitude and great personality that made the whole thing even more enjoyable ??

Atmosphere: 5

Food: 5

Service: 5

Nathan Jay

Don’t work in this area when the manager make you 1 once every week

Atmosphere: 1

Food: 1

Service: 1

Tanming Cruz Martinez

Very fast service and very friendly people who serve

Atmosphere: 5

Food: 5

Service: 5

Sandy T

They are extremely stingy with the amount of fries they give.

Atmosphere: 4

Food: 2

Service: 4

Hector Hugo Gonzalez

Everything is very good

Atmosphere: 5

Food: 5

Service: 5

Heather Blanch

Super quick service! They were pretty busy when I was here and they still managed to get our food out fast. The food is also very consistent with other five guys :)

Atmosphere: 5

Food: 5

Service: 5

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