La Michoacana - Paleteria y Neveria de la Placita Tropicana
1668 Story Rd, San Jose
(408) 449-5920
Recent Reviews
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There is a lot of variety in ice cream.
Real fruit ice cream. Love this place.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mango Ice Cream
The products are very good, but a worker disappointed me when I told her NOT to put granola since they had almonds, I mentioned to her that I am allergic to dry foods and “she forgot”, when she handed me over I told her and she made faces at me… another day another worker got into the conversation I was having with my mother, just to be a gossip...
I think they have great products but the workers have to be kinder and pay attention to their work, blessings...
I didn't like knowing that the fresh waters are tap water ? with the price being so high that they charge for water they could use purified water, and yes I know that tap water can be drunk in some cities but it is this area I doubt it.
Bad experience, they took a long time to serve me and there were no customers even to say that they were busy!! I asked for snow and strawberries and they didn't even stir the strawberries with the cream, they just put them on top!! The place was dirty and smelled bad!! It had to be said and it was said!! I'm doing it so they can try to improve, I'm not doing it in a bad way, sorry.
Recommended dishes: Nieve Fresas Con Crema
My fist time coming here and the people who was working were rude and didn’t know how to make a raspado had syrup only a little bit. When we ask for them to put more they got mad and only added a little bit. There was more empty space in the cup only a bit of syrup. The employees were really rude eye balling us talking smack and more with I was able to get my money back for 3 raspado!
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Badly attended to, the lady was very angry that's why they are left alone
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nieve Fresas Con Crema
I would give a review about the ice cream itself if I would have been able to buy some. Online it says that they close until 10 PM, yet by 9:40 when I passed by the female workers were already outside of the place walking around and heading out. Why advertise that you are open until 10:00 PM if your workers are going to be too lazy to stay until closing ? My pregnant wife wanted a specific Mexican ice cream for heavens sake and they completely disappointed. This is also the second location that we went to, from the two that had the same name. First the white road disappointment then this story and king one was a huge let down. First time going there and can't even rate anything besides what I saw as horrible work ethics.
Service: 1
The treatment of the staff is not friendly at all and the bionics are poorly made.
Atmosphere: 1
Food: 2
Service: 2
The ladies are very friendly and make an effort to provide good service and presentation of the place.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Great mexican ice cream,snacks long wait in line but worth
Atmosphere: 4
Food: 4
Service: 4
Variety of ice cream flavors ?, excellent service
Good place to share with family and good prices
The new paleteria they opened is full to the brim and that's the only reason they are careful not to try their products before putting them on sale on 9/10/23. I bought 4 glasses of strawberries and cream, they came out grabbed, they were grabbed and it was A big waste of my money because they didn't want to give my money back despite having drunk the glasses and they grabbed their strawberries. They have a help dial number and no one picks up the phone. They are a complete falsehood and I just hope the owner gets in touch. with me to farm my money to pay if not, I will love the food society and human resources and I will also dispute my money with my bank for not having delivered the correct product to me
Very expensive, a medium mangonada almost ten dollars, a snow cone with two balls more than eight dollars, why??
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