McDonald's
1142 N Capitol Ave, San Jose
(408) 926-1676
Recent Reviews
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Was let in to use bathroom after driving on freeway and was not asked if I bought anything thanks to the guy mopping the floor on 8/5/25
Service: 5
Service food everything was great
Atmosphere: 5
Food: 5
Service: 5
Very busy but fast se
Atmosphere: 4
Food: 3
Service: 5
went to pick up my order but turn out it was cancel for some reason im not mad abt that but when i showed the worker there she said there was no pickup order and started to roll her eyes when i asked her to double check and she said again theres no pickup order with such attitude
Atmosphere: 1
Food: 1
Service: 1
I went with my girlfriend, we had a mobile order at drive thru with two ice cream cones.
It took us a while to get through and by the time we got our cones they were completely melting in the car. We went back through and the guy on headset was nice and said we can remake the order. We went to the front window and the people at the window were very clueless, didn't understand the question and when we asked for our cones remade the manager in charge inderectly calls my girlfriend a liar, gave my girlfriend a look of disbelief and a smirk and when my girlfriend said to check with the guy on headset and he said that he let them know and we could reiterate. The manager then says that we ate them and came back for more and that they weren't melted, and we tried telling her the guy on headset said that we could get the cones. The manager then laughed at this reasonable request, and ended up giving me the money back. We also told the manager that the guy on headset told us he told them our request. My girlfriend works at a chick fil a and knows how a cone order is supposed to be made. You print the ticket, and when the car gets to the window, you make the cone fresh . the window person should communicate with the people making desserts.
The manager was very rude and disrespectful and let's just say, I'm thoroughly disappointed in this location. Best part is when my girlfriend asked for her name, she said that she didn't get to have her name and laughed at us again.
When we left, my girlfriend broke down in tears .
My girlfriend was openly bullied by the manager.
We are not ever coming back to this location.
There's a reason employees quit when they have managers like you contribute to high turnover.
Also, it took like 3 people to get a no. P.s. if it was chick fil a, our order would have been remade instantly.
Atmosphere: 1
Food: 1
Service: 1
The other day I found a small piece of rubber band in my steak from mcdonald's
Atmosphere: 2
Food: 1
Service: 2
Made a mobile order in this store. When picking up in around 10mins, the women in charge said the transaction did not go through, which is ridiculous bcz I have received the reciept by email. I got nothing from this order.
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Fast service and very professional service.
Atmosphere: 5
Food: 5
Service: 5
Consistent service and food. Fast and friendly. Always smiles.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
No fries until 10:30😭 Just craving for fries real bad
Foods usually pretty good. Sometimes the workers have an attitude but it's probably because they are overworked.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: World Famous Fries
Wow, really McDonald's... soggy fries? Why would the employees even scoop up a box of uncooked soggy fries and serve it to someone. Terrible
Food: 1
Service: 3
A restaurant smells so bad they need to maintain the store people they don’t speak English when I’m trying to ask her about my order and they just looking at each other I’m not being racist and the restaurant smells so bad I feel like I wanna throw up already
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: World Famous Fries
I honestly could not be more disappointed with this location, especially the night crew. The service is ALWAYS terrible and very snarky towards me and the customers in the drive-thru.
Food/Drink Quality - The soda cups are never filled up, and there is 0 effort to make an effort to fill them. When asking the drive-thru staff if they can fill the rest of the empty cup, there is a ton of retaliation and attitude, which is completely unacceptable even for a McDonald's.
I've been to other McDonald's locations in the area, and yes, each has their own issues but nothing as frustrating as the lack of care in this location.
Looking to go to a McDonald's location after 5? Don't go to this one....
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Mcnuggets, Filet-O-Fish
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