McDonald's
$ • Fast Food, Coffee Shops, Burgers
Hours:
2191 Monterey Rd, San Jose
(408) 279-0824
About McDonald's
Customers' Favorites
Mccafé Caramel Iced Coffee
Quarter Pounder Hamburger
Crispy Chicken Sandwich
Hamburger Happy Meal
McDonald's Big Mac
World Famous Fries
Chicken Mcnuggets
Strawberry Sundae
French Fries
Mcgriddles
McDonald's Reviews
Ratings
Menu
Add a Menu
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 5AM - 10PM |
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McDonald's: A Beacon of Exceptional Customer Service
McDonald's is a fast-food establishment that consistently delivers an outstanding customer experience. From the moment customers step through the doors, they are greeted with a welcoming atmosphere and a team of professionals dedicated to providing exceptional service. The interior is clean, with staff always cleaning tables and restrooms, contributing to a pleasant dining environment.
One customer was particularly impressed by the staff's handling of a challenging situation. When a customer attempted to claim an order with a found receipt, the employee addressed the matter with remarkable professionalism and empathy. The staff member listened patiently, responded with care, and resolved the issue gracefully, ensuring the customer felt heard and respected.
Another customer praised the manager's exceptional customer service skills, describing them as the best they had encountered in any establishment. The food was also noted to be hot, fresh, and not kept under a heat lamp or served cold. Regular visitors enjoy the convenience of the location and the friendly staff, with one customer mentioning that they automatically receive a cup of water with their order, which highlights the team's attention to detail.
In addition, a customer who visited the drive-thru for an Oreo McFlurry and an ice cream cone was pleased with the kind and patient service they received. The staff went above and beyond, providing extra Oreo pieces as requested.
Overall, McDonald's has set a new standard for customer service, demonstrating that they are not just about quick service, but about delivering quality service with a personal touch. The team's professionalism, empathy, and commitment to cleanliness have earned them high praise from satisfied customers.