I WISH I COULD GIVE THIS ZERO STARS. THEY DIDNT EVEN TRY WITH MY ORDER. I ASKED FOR DOUBLE TERIYAKI CHICKEN AND MY PLATE CAME WITH LITERALLY NOTHING. CANT EVEN BLAME DOORDASH BECAUSE THERES NO SIGN OF THE TERIYAKI. WORST WORKERS EVER. ON TOP OF THIS I CALL AND NO ANSWER.
Wing Chiu Tam
Fast and good food. Pick up is usually ready earlier than estimated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef
Josh Harper
Beware of manager lilly she will take shrimp out of your plate and put it back if there are more than seven put in there I guess that's how she gets her $107,000 a year shrimp counting
Atmosphere: 1
Food: 3
Service: 1
Paulo Laroco Agustin
I ordered for honey walnut shrimp and I told the lady that I she gave me a different shrimp something spicy and she told me “ YOU said you want this one oh my gosh” I wanted to tell her that if she was looking at me and tried to listen properly and act professional she would got the order right and she got the attitude to get mad at me when she’s wrong. This is my first time that I got my order wrong and made a complain since I don’t eat spicy food. Train your staff properly and be professional. Specially the way she talk got an attitude she sounds like she’s the one who will pay for my food
Atmosphere: 4
Food: 4
Service: 2
Erick Mac
HORRIBLE Food and service!!!! I don't know what happened to this place but new people isn't working right.
We’ve been coming here for over a decade and the food is always good. We just ordered Uber eats for a party and it all looked good and tasted great except he prawns were not ideal as the coating was coming off. Overall very good and tasty. Recommend!There is plenty of parking but you may have to walk from your car during busy times. Plenty of parking with no other cars around you in the big parking lot by REI and AMC. The chow mein, fried rice, spicy beef were really good.Parking: I usually park at Well Fargo or across the throughway in the REI parking lot so no other cars park next to me.
Food: 4
Service: 4
Recommended dishes: Beijing Beef, Family Meal, Honey Walnut Shrimp
Roberto Villalobos
Hello,I'm really really disappointed on the services and our meal today, location 1320 El Paseo de Saratoga, San Jose, CA 95130, My wife went over to panda today to grab dinner she had the worst experience ever, the person serving was rushing her demanding her second entre saying "anything else anything else anything else" my wife said hey there's no body behind me what's the rush, and the person completely ignored her and moved away. She then called me to ask me what I wanted while she was getting her plate served. I wanted to try a new special, so I asked for that. And the person behind told "what do you want, anything else" while she was on the phone with me, They rushed her to the cashier, she also asked for broccoli beef as well while she was paying cashier told , "You waiting on cream cheese ragoons." My wife said no I asked for broccoli beef, there was broccoli beef on the dish and also it's on the box B1, why are they asking her if she is waiting for creemecheese ragoons. Then they asked her to pay, $30 dollars didn't offer her any drinks nor to make a donation. Yes, a donation is part of the 5 demands that panda asks for a cashier. As I worked at panda for 3 years as chef/ lead, under Cris,Fady Nina, and Ignacio aka nacho one of the regional chefs my locations were the valley fair mall, Campbell location north and 1st oakridge mall, and others . Panda is and will be one of my faves. But the way she came back almost crying for the poor quality and services is not right. She didn't get any receipt of the order. No sauces, no utensils, and to top it off, I open the plate half my chowmein is uncooked her broccoli is hard to bite. This was my worst plate ever. I don't like to make complaints, but Panda, you let me down. I would like to receive some sort off recompense or an apology, I wish I could attach the pics here. Please contact me back I'm frustrated and angry this was in fact the worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chow Mein Orange Chicken, Orange Chicken & Kung Pao Chicken with Fried Rice, Orange Chicken
Angelica Burgara
I like this
Atmosphere: 5
Food: 5
Service: 5
John R
I use to work at a panda in the mall and it got really busy there and we never treated anyone like the lady acting like she was in charge needs a lot more practice was very rude rushing orders she put the wrong items in and i tried to correct her completely ignores me and says "I GOT IT" she was rushing like it was packed there was 2 people behind us and we only had 2 bigger plates we left and took our money to L&LBBQ around 2 on Saturday
Main reason for going back to Panda is the (hope for) consistent food. Mostly, food is what you’d expect but please take time on making sure your rice is actually fried (not steamed with simply some amount of soy sauce for brown coloring… I hope it was just a bad batch but I am posting because I care about the quality that I’m used to getting at this location. Today was different—don’t let it go downhill…
Recommended dishes: Orange Chicken
D T.
Awful customer service! The lady behind the counter yelled at me because I couldn't understand her mumbling. I won't be back.
Ben Huang
It was a very bad experience for me. The lady was not able to receive my order correctly. Instead of saying sorry, she was super impolite and annoying as if it was my problem. And then she continued messing up my order and refuse to apologize. Will NEVER be BACK!
Atmosphere: 1
Food: 2
Service: 1
David G.
Cashier Ally didn't give me fortune cookies for my kids meal because their meal came with a side apple crispy, when that's part of their meal. Portion given are terrible so Stingy..
Gene Perrault
Great place to pick up family dinner at the end of a busy day. We enjoy the teriyaki chicken, chicken mushroom, and brocolli beef dishes.
I WISH I COULD GIVE THIS ZERO STARS. THEY DIDNT EVEN TRY WITH MY ORDER. I ASKED FOR DOUBLE TERIYAKI CHICKEN AND MY PLATE CAME WITH LITERALLY NOTHING. CANT EVEN BLAME DOORDASH BECAUSE THERES NO SIGN OF THE TERIYAKI. WORST WORKERS EVER. ON TOP OF THIS I CALL AND NO ANSWER.
Fast and good food. Pick up is usually ready earlier than estimated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef
Beware of manager lilly she will take shrimp out of your plate and put it back if there are more than seven put in there I guess that's how she gets her $107,000 a year shrimp counting
Atmosphere: 1
Food: 3
Service: 1
I ordered for honey walnut shrimp and I told the lady that I she gave me a different shrimp something spicy and she told me “ YOU said you want this one oh my gosh” I wanted to tell her that if she was looking at me and tried to listen properly and act professional she would got the order right and she got the attitude to get mad at me when she’s wrong. This is my first time that I got my order wrong and made a complain since I don’t eat spicy food. Train your staff properly and be professional. Specially the way she talk got an attitude she sounds like she’s the one who will pay for my food
Atmosphere: 4
Food: 4
Service: 2
HORRIBLE Food and service!!!! I don't know what happened to this place but new people isn't working right.
Atmosphere: 1
Food: 1
Service: 1
Food was served on time and was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken Panda Express, Chow Mein Orange Chicken, Beijing Beef, Mushroom Chicken, Orange Chicken
We’ve been coming here for over a decade and the food is always good. We just ordered Uber eats for a party and it all looked good and tasted great except he prawns were not ideal as the coating was coming off. Overall very good and tasty. Recommend!There is plenty of parking but you may have to walk from your car during busy times. Plenty of parking with no other cars around you in the big parking lot by REI and AMC. The chow mein, fried rice, spicy beef were really good.Parking: I usually park at Well Fargo or across the throughway in the REI parking lot so no other cars park next to me.
Food: 4
Service: 4
Recommended dishes: Beijing Beef, Family Meal, Honey Walnut Shrimp
Hello,I'm really really disappointed on the services and our meal today, location 1320 El Paseo de Saratoga, San Jose, CA 95130, My wife went over to panda today to grab dinner she had the worst experience ever, the person serving was rushing her demanding her second entre saying "anything else anything else anything else" my wife said hey there's no body behind me what's the rush, and the person completely ignored her and moved away. She then called me to ask me what I wanted while she was getting her plate served. I wanted to try a new special, so I asked for that. And the person behind told "what do you want, anything else" while she was on the phone with me, They rushed her to the cashier, she also asked for broccoli beef as well while she was paying cashier told , "You waiting on cream cheese ragoons." My wife said no I asked for broccoli beef, there was broccoli beef on the dish and also it's on the box B1, why are they asking her if she is waiting for creemecheese ragoons. Then they asked her to pay, $30 dollars didn't offer her any drinks nor to make a donation. Yes, a donation is part of the 5 demands that panda asks for a cashier. As I worked at panda for 3 years as chef/ lead, under Cris,Fady Nina, and Ignacio aka nacho one of the regional chefs my locations were the valley fair mall, Campbell location north and 1st oakridge mall, and others . Panda is and will be one of my faves. But the way she came back almost crying for the poor quality and services is not right. She didn't get any receipt of the order. No sauces, no utensils, and to top it off, I open the plate half my chowmein is uncooked her broccoli is hard to bite. This was my worst plate ever. I don't like to make complaints, but Panda, you let me down. I would like to receive some sort off recompense or an apology, I wish I could attach the pics here. Please contact me back I'm frustrated and angry this was in fact the worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chow Mein Orange Chicken, Orange Chicken & Kung Pao Chicken with Fried Rice, Orange Chicken
I like this
Atmosphere: 5
Food: 5
Service: 5
I use to work at a panda in the mall and it got really busy there and we never treated anyone like the lady acting like she was in charge needs a lot more practice was very rude rushing orders she put the wrong items in and i tried to correct her completely ignores me and says "I GOT IT" she was rushing like it was packed there was 2 people behind us and we only had 2 bigger plates we left and took our money to L&LBBQ around 2 on Saturday
Service: 1
Restaurantji Recommends
Main reason for going back to Panda is the (hope for) consistent food. Mostly, food is what you’d expect but please take time on making sure your rice is actually fried (not steamed with simply some amount of soy sauce for brown coloring… I hope it was just a bad batch but I am posting because I care about the quality that I’m used to getting at this location. Today was different—don’t let it go downhill…
Recommended dishes: Orange Chicken
Awful customer service! The lady behind the counter yelled at me because I couldn't understand her mumbling. I won't be back.
It was a very bad experience for me. The lady was not able to receive my order correctly. Instead of saying sorry, she was super impolite and annoying as if it was my problem. And then she continued messing up my order and refuse to apologize. Will NEVER be BACK!
Atmosphere: 1
Food: 2
Service: 1
Cashier Ally didn't give me fortune cookies for my kids meal because their meal came with a side apple crispy, when that's part of their meal. Portion given are terrible so Stingy..
Great place to pick up family dinner at the end of a busy day. We enjoy the teriyaki chicken, chicken mushroom, and brocolli beef dishes.
Atmosphere: 3
Food: 4
Service: 4