Philz Coffee

Name: Philz Coffee
Address: 1085 E Brokaw Rd #70, San Jose, California, 95131, US
Telephone: (408) 508-5877
Price range: $
Rating: 3.8

$ • Coffee Shops

Hours:
1085 E Brokaw Rd #70, San Jose
(408) 508-5877

About Philz Coffee

Philz Coffee in north San Jose offers a welcoming and comfortable environment with many tables, chairs, and power outlets, making it a good spot for relaxing or working. The staff is friendly and helpful, creating a positive vibe. Customers appreciate the high-quality drinks, especially the Mocha Tesora and Mint Mojito, which are often praised as some of the best around. The Mint Mojito, in particular, is noted for being incredibly refreshing and well-balanced, while the Filtered Soul is appreciated for its rich, smooth flavor. Many find the coffee strong and flavorful, and enjoy the unique, well-crafted options that set Philz apart from other chains.

However, some issues have been reported. The hot drinks are often not hot enough, with some customers unable to get theirs made extra hot due to policy, which affects the overall experience for those wanting to sit, relax, and sip slowly. Wait times for orders can sometimes be long, both in-store and when using the mobile app. Customers have experienced delays where the app indicates their drink is ready, but they still have to wait additional minutes. This can be frustrating for those in a hurry.

Despite these challenges, the overall experience remains positive, especially thanks to dedicated staff like Hope, who consistently make drinks with great skill and care. Exceptional customer service was also highlighted by a manager who went above and beyond to make a replacement drink when a mistake was made. While there are some inconsistencies and room for improvement in timing and drink temperature, Philz Coffee continues to be a popular choice for quality coffee and friendly service in the area.