Popeyes Louisiana Kitchen
1783 E Capitol Expy, San Jose
(408) 270-3200
Recent Reviews
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They have terrible customer service; the establishment is very dirty. The food isn't fresh. The kitchen staff was using the phone and didn't change their glasses. Therefore, I refunded my purchase. I will never return to this establishment.
Atmosphere: 1
Food: 1
Service: 1
Slow than expected service
Atmosphere: 3
Food: 4
Service: 1
Service is very slow for what is actually given. The workers look lazy and take too long on serving the food. No sense of urgency.
Atmosphere: 2
Food: 4
Service: 1
Cashier didn't want to attend me assuming I was trying to order, kept pointing to the self order machine. All I wanted to tell her was that I was there to pick up my online order 🙃
Service: 1
Bad service
Atmosphere: 1
Service: 1
The food is worst to begin with, further I am not recommending this outlet to anyone...did not like the behaviour of the staff
Atmosphere: 1
Food: 1
Service: 1
Worst service. Chicken is rotten. Very bad experience.
Atmosphere: 1
Food: 1
Service: 1
Very rude lady taking the orders!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Strips, 12 Biscuits
Unfortunately, this location is always a mess and orders get mixed up and delayed way too often. Good thing Raising Cains is opening so there will be an alternative soon.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Spicy Chicken Sandwich
Must be under new management. The people working here all seem like they are mad at the customers for ordering.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
They won't give you a cup for water anymore! The previous management didn't do that. My boyfriend refused to order any food because of it, on principal. He got something from Wendy's instead in the same shopping center. Never going back unless they change this stupid policy. This is the only fast food place I know of that doesn't give you water. And we go to them all the time.
Atmosphere: 3
Food: 3
Service: 1
Worst customer service at any Popeyes ever. They won't even give you a cup for water even though the drink vending machine has a water dispenser. They want to charge you for a full drink. I tried pleading with the lady at the counter but their reasoning did not make anysense. I think they just don't trust customers to not get a beverage when they give a drinking cup. Also the general friendliness level of the other workers are low as well. This Popeyes also charges more than other Popeyes in the area. Go to other Popeyes for a better experience.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Ordered my food on the new Kiosk machine at 9pm, didn't get my food til 9:35, the workers there were rude too, i will not be coming back here
Atmosphere: 1
Food: 2
Service: 1
Horrible service
Ordered a family meal and a chicken sandwich and took them a very very long time. They care more about the doordash orders then the people ordering there.
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