The new male server without glasses totally forgot to give me the yogurt for my bryani take out. He has very bad manner too. It seems like he hates his job and people. The other old timer male server with glasses has better manner.
Hariharan N
Used to love the haleem and karahi from this restaurant but has degraded significantly in quality off late. I got haleem take out before closing time and got almost rotten food I believe. Tasted very weird and paid 17$ for a dish that could make me sick. Only writing a negative review because of the appalling drop in quality to the point where the food feels spoiled. Even the karahi chicken used to be great but the last couple of times I got it the chicken seemed old and very oily, going in the direction of the other branches on el Camino and such which don’t serve healthy food by any means.
Atmosphere: 2
Food: 1
Service: 4
raman attri
Plain roti very bad # ist time I see this kind of dinnerQuantity very less # price omg ?
Devendra Alimchandani
Great service, good food, peaceful ambience. Great location for family dining.
Atmosphere: 4
Food: 4
Service: 5
Hana S.
First off, I want to talk about the service of the place. The guy who took our order was very inhospitable and rude. We ordered a goat karahi, 3 chicken tikka breast pieces, and 3 naans. At first when we ordered, we asked for the karahi to have less bone since the last time we went it was all bone and curry. When we asked, the guy said it's not boneless even though we just asked for less bone and started arguing. While waiting, the ambiance of the place was horrible. The guy at the front desk was playing loud videos on his phone and it made it hard to talk to the people in front of me. When we got our food, the naan was burnt, the karahi had so much water in it that when we got it the water was a huge layer on top of the dish and there was bits of goat and sparse amounts of actual salan. It tasted old and flavorless. The naans were burnt on the bottoms and when we went to the guy he said it's not burnt on the top so eat it. When the chef saw the naans, he agreed to remake it. The chicken tikka was fine, not one of the best chicken tikkas I've had before. The worst restaurant I've been to in 2023. Would not recommend anyone to spend their money here.
Mani S.
Good tasty verity of wraps and rolls perfect for quick to go. We Go there couple time a month
Abhijeet N.
Food isn't consistent here. Go with least expectations and you may end up getting good food. Service is decent but nothing to be rave about.
Naoki Hada
While I appreciate the flavors, I found the Palak Paneer here to be spicier than expected, even though it's typically a mild dish. The inclusion of red pepper made it challenging for my taste. On the positive side, the Mango Rashee and Garlic Naan were delightful.
Atmosphere: 3
Food: 3
Service: 3
Arvind Chaurasia
great food, deserves better ratingVegetarian options: good options
They served me stale raita(curd), it was too sour. Receptionist didn’t agree and ignored me after I told him about it. Never going back to this place.
Atmosphere: 2
Food: 1
Service: 1
Fawaz Syed
Rarely do I give poor reviews.But I am really upset by this branch of Shan Restaurant. The branch at El Camino is way better than this. We had dinner yesterday so we came to this Shan branch, since it was closer to our location.But the manager (a Punjab guy) at the counter was least interested in the business. He was always on his phone and he couldn't listen to us as we were calling him. He had his earphone buds in his ears!!The meat was very tough and raw. My friend couldn't chew and he threw out. Also the chicken leg tandoori was dry, the chicken sheekh and mutton sheekh was not up to the mark. We were totally unhappy, since a day before we had amazing dinner at the El Camino branch.When we called the manager and informed him about this issue, we were very polite and were not expecting any refund or replacement his response was "Neither do I handle the kitchen, nor did I apply the masala on the meat, so how can I answer regarding your complaint" I said but I did the transaction with you, I gave the order and paid you. He said yeah, I will inform the owner I am just a manager. His whole attitude was too bad and careless. He was least bothered about what we were trying to tell. He just walked away.There onions were not kept as they are usually kept. The kitchen guy who used the toilet ahead of me had no courtesy to flush or keep the toilet clean for the next person. So imagine how well they may be maintaining the kitchen hygiene.Very poor handling of customers.Very disappointedAVOID THIS BRANCH!!!!11 Sep 202310:00 PM
Atmosphere: 3
Food: 2
Service: 1
Christopher T.
Decent food. Ordered mix veg and naan. Mixed veg had a good mix over veggies, was a little too oily and nothing special. Naan was fine but did toughen up after 15 min.
Zoheb M.
I order chicken tandoori breast almost every week.. the quality is good and the preparation consistent. The service can improve a bit. Recommend this restaurant.
Ray 408
Never waste time and money here. No wonder you will see no one easing there.
The new male server without glasses totally forgot to give me the yogurt for my bryani take out. He has very bad manner too. It seems like he hates his job and people. The other old timer male server with glasses has better manner.
Used to love the haleem and karahi from this restaurant but has degraded significantly in quality off late. I got haleem take out before closing time and got almost rotten food I believe. Tasted very weird and paid 17$ for a dish that could make me sick. Only writing a negative review because of the appalling drop in quality to the point where the food feels spoiled. Even the karahi chicken used to be great but the last couple of times I got it the chicken seemed old and very oily, going in the direction of the other branches on el Camino and such which don’t serve healthy food by any means.
Atmosphere: 2
Food: 1
Service: 4
Plain roti very bad # ist time I see this kind of dinnerQuantity very less # price omg ?
Great service, good food, peaceful ambience. Great location for family dining.
Atmosphere: 4
Food: 4
Service: 5
First off, I want to talk about the service of the place. The guy who took our order was very inhospitable and rude. We ordered a goat karahi, 3 chicken tikka breast pieces, and 3 naans. At first when we ordered, we asked for the karahi to have less bone since the last time we went it was all bone and curry. When we asked, the guy said it's not boneless even though we just asked for less bone and started arguing. While waiting, the ambiance of the place was horrible. The guy at the front desk was playing loud videos on his phone and it made it hard to talk to the people in front of me. When we got our food, the naan was burnt, the karahi had so much water in it that when we got it the water was a huge layer on top of the dish and there was bits of goat and sparse amounts of actual salan. It tasted old and flavorless. The naans were burnt on the bottoms and when we went to the guy he said it's not burnt on the top so eat it. When the chef saw the naans, he agreed to remake it. The chicken tikka was fine, not one of the best chicken tikkas I've had before. The worst restaurant I've been to in 2023. Would not recommend anyone to spend their money here.
Good tasty verity of wraps and rolls perfect for quick to go. We Go there couple time a month
Food isn't consistent here. Go with least expectations and you may end up getting good food. Service is decent but nothing to be rave about.
While I appreciate the flavors, I found the Palak Paneer here to be spicier than expected, even though it's typically a mild dish. The inclusion of red pepper made it challenging for my taste. On the positive side, the Mango Rashee and Garlic Naan were delightful.
Atmosphere: 3
Food: 3
Service: 3
great food, deserves better ratingVegetarian options: good options
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Garlic Naan, Paneer Tikka, Chicken Biryani, Tandoori Chicken
Cheap and quick. Very tasty.The ambience inside is like a clean fast food restaurant. I typically order takeout though.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Garlic Naan, Chicken Curry Korma, Lamb Curry
Restaurantji Recommends
They served me stale raita(curd), it was too sour. Receptionist didn’t agree and ignored me after I told him about it. Never going back to this place.
Atmosphere: 2
Food: 1
Service: 1
Rarely do I give poor reviews.But I am really upset by this branch of Shan Restaurant. The branch at El Camino is way better than this. We had dinner yesterday so we came to this Shan branch, since it was closer to our location.But the manager (a Punjab guy) at the counter was least interested in the business. He was always on his phone and he couldn't listen to us as we were calling him. He had his earphone buds in his ears!!The meat was very tough and raw. My friend couldn't chew and he threw out. Also the chicken leg tandoori was dry, the chicken sheekh and mutton sheekh was not up to the mark. We were totally unhappy, since a day before we had amazing dinner at the El Camino branch.When we called the manager and informed him about this issue, we were very polite and were not expecting any refund or replacement his response was "Neither do I handle the kitchen, nor did I apply the masala on the meat, so how can I answer regarding your complaint" I said but I did the transaction with you, I gave the order and paid you. He said yeah, I will inform the owner I am just a manager. His whole attitude was too bad and careless. He was least bothered about what we were trying to tell. He just walked away.There onions were not kept as they are usually kept. The kitchen guy who used the toilet ahead of me had no courtesy to flush or keep the toilet clean for the next person. So imagine how well they may be maintaining the kitchen hygiene.Very poor handling of customers.Very disappointedAVOID THIS BRANCH!!!!11 Sep 202310:00 PM
Atmosphere: 3
Food: 2
Service: 1
Decent food. Ordered mix veg and naan. Mixed veg had a good mix over veggies, was a little too oily and nothing special. Naan was fine but did toughen up after 15 min.
I order chicken tandoori breast almost every week.. the quality is good and the preparation consistent. The service can improve a bit. Recommend this restaurant.
Never waste time and money here. No wonder you will see no one easing there.
Atmosphere: 1
Food: 1
Service: 2