Arrived so hungry. The counter guy was so pleasant and helpful. We got two burgers, fries , sweet potato fries and drinks. Yum. So glad we took the time to get out of traffic and feed our bellies.
Updated from previous review on 2026-02-11
Padmini
When the restaurant was new they had a great menu, the food was flavorful and tasteful. Overtime, however, the quality went down a lot, it almost feels like the chef(s) don’t care about what they are making, they don’t pay attention to special requests. I mostly get bowls and several times in the past, they forgot to add one or two items like avocado or jalapenos or a sauce etc as listed on their menu. I let it go and continued to go back mostly because when they didn’t forget all ingredients their bowls would be enjoyable and also because the folks at the west gate one were friendly and polite. Recently however i had a bad experience at the santana row one where the manager was very rude, i added in non public review and received a prompt reply that it will not happen again and it hasn’t which is a good thing. Yesterday I ordered a sonoran bowl with a special request and was quite upset. the bowl was bland, had no flavor and the chef again forgot to add jalpenos and tortilla strips and barely added any pico de gallo. I was so very disappointed that i decided not to go back there again. It’s sad that this fast food restaurant started off so well but quickly deteriorated.
Justin Nguyen (JNguyen20)
We love Veggie Grill and were bummed when the one closer to us closed! But it was worth it to order a delivery order from this location!
adera
I am beyond disappointed with Veggie Grill at Satan Row 3055 Olin Ave, San Jose, CA.
I have been a loyal customer for a long time and have always spoken highly of this place. Last night, I even brought six new friends with me because I wanted them to have a good experience. Instead, the manager Alex Zelaya completely ruined the entire night. The manager was extremely rude, disrespectful, and dismissive. As someone who represents the business, his behavior was unacceptable. Rather than listening or trying to resolve the situation, he made us feel unwelcome and embarrassed. It’s shocking that a manager would treat customers this way, especially long-time ones. What should have been a fun night turned into a frustrating and uncomfortable experience. Because of his attitude, I will not be returning, and neither will the people I brought with me. Veggie Grill seriously needs to address how management treats customers, because this level of disrespect is unacceptable. On a positive note there was a shift lead by the name Herbert Otero that has always outstanding customer service at this same location and he really has made us feel much better and we have stayed and have finished our meal because of him. If I was the higher up manager I would promote him as a manager instead of Alex Zelaya. I will look forward to hear from any customer service manager soon.
Atmosphere: 3
Food: 5
Service: 1
helusa lema
My friends and I went to Veggie Grill tonight. There were seven of us, and we didn’t realize that drinks were not included with the meals. The manager, Alex Zelaya, came over and told us he needed to charge us for two drinks. We explained that one cup was empty and unused, and the other two cups only had water, which we didn’t want or need. We even told him he could dump them out, but he insisted on charging us anyway. He was very rude and showed poor customer service. He also said we needed to be charged for sauce as well. We were very upset and told him we would be leaving a review about how he handled the situation. He didn’t seem to care at all. Thankfully, Herberth otero completely saved our night. He was very welcoming, had a great smile, and provided excellent customer service. Because of him, our night was saved and we were still able to enjoy our dinner. Kudos to Herberth! I highly recommend not going to Veggie Grill if Alex zelaya works there. However, I would gladly change my one-star review to five stars if the company let Alex go.He doesn't deserve to be a manager
Food: 5
Trella Davis
Don’t Order Thanksgiving Feast - not worth it
I have to give some very surprising and disappointing feedback. Which is not a reflection on this location.
Normally really love VG. Like on multiple levels of engagement. I have brought personal family, lots of Meat or Nothing friends and literally a school fundraiser worth of customers at another location. 5star online reviews and more. And usually everything has been really well done in so many ways.
But got the Thx Giving Feast + Carrot Cake ($209 with tax) and several basics were disappointing.
The stuffing was … only lightly herbed chopped white bread. That’s soooo not stuffing. Like just herbed moist chopped bread is not stuffing as like just pan cooked soy sauce rice is not fried rice. I added fresh sage, mirepoix, plant meat crumbles, Just egg, herbs, And cornbread stuffing mix… ok I left out the VG stuffing all together as it was kinda sad grayish looking.
Cranberry sauce was very very puree spiced apple sauce - little cranberry flavor and no hint of cranberry pieces. (Topping for vegan French toast? But not a cranberry sauce that technically should be called a jelly or chutney because of chunks of cranberry and whatnot. VG Cranberry Sauce was different to the point of not being what it should be.)
Wellington - no mushrooms, no mycelium, no chestnuts, no tofu, no “meaty” plant based part to this at all.
Mashed potatoes- the item that is biggest part of the set by weight- really could have thrown a few pats of plant based butter and some parsley (at least match online pics) to vastly improve presentation and flavor/preparation.
Carrot Cake - not sure if this is normally how it is but was quite dry and no discernible raisins or other “chunky” ingredients that show up in homemade versions in addition to the carrots.
The super large round plastic stickers for the boxes - “festiveness” of these does not outweigh now making the boxes not recyclable. The items are packed well so don’t spill making the boxes perfectly ok for blue bin recycling.
Please don’t disappoint me again- especially with things you clearly are already very capable with, and please don’t make me want to hesitate to share you with others again.
I got this so I wouldn’t have to fully cook a vegan meal. And I have been making vegan Wellingtons for Thanksgiving for years - so I was pleased and fine to spend with VG - so I wouldn’t have to cook. But some fixes would have made this work so much better.
This location Feast pickup on Nov 26 was long. Staff was focused and busy with deliveries & instore customers. It Took 3 different people and conversations plus over 22min to get my prepaid Feast.
Atmosphere: 4
Food: 3
Service: 3
Leonard Yearwood
Great food
kulwant Shergill
Perfect 👍👌 loved it vegan, awesome delicious yummyest food ever always same taste I wish veggi grill open in every city.......
Atmosphere: 5
Food: 5
Service: 5
Shawn Carpenter
Hands down best Vegan options for a great date night!! Highly recommend!! The vibes are just right here!
Atmosphere: 5
Food: 5
Service: 5
SarahS88
We’ve been to Veggie Grill before and the food solid and there aren’t a ton of vegan restaurants around here. The Caesar wrap was good but we really liked the coleslaw. The staff at this location were extra nice!
The servers are so rude here, the food was very late, when I went to ask, the person at the counter rudely mentioned it's very busy, good is going to come out when its ready ok? What the hell? Is this the customer service you are giving? You can't even be polite?
Atmosphere: 1
Service: 1
Serena S
So disappointed that this place went down hill so fast. We waited 30 minutes for our order when no one was in front of us and the shop was fairly quiet. The buffalo sauce changed and is sooooo vinegary now. The small fry was the same size as large! So don't waste your money. My daughters meal was $11 and it was extremely small! The atmosphere was horrendous. No music playing, no fan, just the sound of the freaking drink machine. The smoothie was an absolute scam. $17 for a java smoothie with a tiny bit of whip cream? Some of the flavor was good but it wasn't worth it in the end.
They need to hire staff. Those workers needed help.
Atmosphere: 1
Food: 3
Service: 1
Brycew
Any location of Veggie Grill is a safe choice for a convenient meal. Is it super innovative food? No. Does it feel homey or eclectic or unique? No. But I’m grateful that businesses like Veggie Grill are thriving. Veggie Grill consistently provides us busy vegans quick healthy meals!
G B
I stopped by today for lunch with my sweetheart. I personally love this restaurant, miss having one closer to SF, and wanted to take her there. We enjoyed the nachos with house made queso, avocado, Tex mex “meat”, beans and jalapeños… delicious! Next we went full-in on the buffalo tenders, smothered and tossed in sauce with a side of ranch. Just spicy enough. Excited about it. We paired the food with their fountain iced tea and berry banana smoothie. Wow the smoothie hit the spot. I love the vibrant colors inside and the many booth options, super comfy seating. Every time I’m nearby I stop by for the buffalo tenders; they’re the best. Alex was super friendly and helpful, greeting us as we entered. Great food, great service, comfy seating! I’m an omnivore and love their food. Definitely gotta go!
Atmosphere: 5
Food: 5
Service: 5
YanQi Shi
I was excited to visit this restaurant because it offers plant-based food, and as a vegetarian for religious reasons, I truly appreciate such efforts. It’s not easy to run an all-vegan restaurant in San Jose! However, I was a bit disappointed to find that the restaurant has limited options for religious vegetarians who avoid onion, garlic, and green onion — most dishes contain them. That said, the waiter was very friendly and kindly showed me a special menu with fewer than ten no-garlic options. I really appreciated her warm attitude and service. Hopefully, the restaurant can consider offering more dishes suitable for those who follow a strict vegetarian diet in the future.
Arrived so hungry. The counter guy was so pleasant and helpful. We got two burgers, fries , sweet potato fries and drinks. Yum. So glad we took the time to get out of traffic and feed our bellies. Updated from previous review on 2026-02-11
When the restaurant was new they had a great menu, the food was flavorful and tasteful. Overtime, however, the quality went down a lot, it almost feels like the chef(s) don’t care about what they are making, they don’t pay attention to special requests. I mostly get bowls and several times in the past, they forgot to add one or two items like avocado or jalapenos or a sauce etc as listed on their menu. I let it go and continued to go back mostly because when they didn’t forget all ingredients their bowls would be enjoyable and also because the folks at the west gate one were friendly and polite. Recently however i had a bad experience at the santana row one where the manager was very rude, i added in non public review and received a prompt reply that it will not happen again and it hasn’t which is a good thing.
Yesterday I ordered a sonoran bowl with a special request and was quite upset. the bowl was bland, had no flavor and the chef again forgot to add jalpenos and tortilla strips and barely added any pico de gallo. I was so very disappointed that i decided not to go back there again. It’s sad that this fast food restaurant started off so well but quickly deteriorated.
We love Veggie Grill and were bummed when the one closer to us closed! But it was worth it to order a delivery order from this location!
I am beyond disappointed with Veggie Grill at Satan Row
3055 Olin Ave, San Jose, CA.
I have been a loyal customer for a long time and have always spoken highly of this place. Last night, I even brought six new friends with me because I wanted them to have a good experience. Instead, the manager Alex Zelaya completely ruined the entire night.
The manager was extremely rude, disrespectful, and dismissive. As someone who represents the business, his behavior was unacceptable. Rather than listening or trying to resolve the situation, he made us feel unwelcome and embarrassed. It’s shocking that a manager would treat customers this way, especially long-time ones.
What should have been a fun night turned into a frustrating and uncomfortable experience. Because of his attitude, I will not be returning, and neither will the people I brought with me. Veggie Grill seriously needs to address how management treats customers, because this level of disrespect is unacceptable.
On a positive note there was a shift lead by the name Herbert Otero that has always outstanding customer service at this same location and he really has made us feel much better and we have stayed and have finished our meal because of him. If I was the higher up manager I would promote him as a manager instead of Alex Zelaya.
I will look forward to hear from any customer service manager soon.
Atmosphere: 3
Food: 5
Service: 1
My friends and I went to Veggie Grill tonight. There were seven of us, and we didn’t realize that drinks were not included with the meals. The manager, Alex Zelaya, came over and told us he needed to charge us for two drinks. We explained that one cup was empty and unused, and the other two cups only had water, which we didn’t want or need. We even told him he could dump them out, but he insisted on charging us anyway.
He was very rude and showed poor customer service. He also said we needed to be charged for sauce as well. We were very upset and told him we would be leaving a review about how he handled the situation. He didn’t seem to care at all.
Thankfully, Herberth otero completely saved our night. He was very welcoming, had a great smile, and provided excellent customer service. Because of him, our night was saved and we were still able to enjoy our dinner. Kudos to Herberth!
I highly recommend not going to Veggie Grill if Alex zelaya works there. However, I would gladly change my one-star review to five stars if the company let Alex go.He doesn't deserve to be a manager
Food: 5
Don’t Order Thanksgiving Feast - not worth it
I have to give some very surprising and disappointing feedback. Which is not a reflection on this location.
Normally really love VG. Like on multiple levels of engagement. I have brought personal family, lots of Meat or Nothing friends and literally a school fundraiser worth of customers at another location. 5star online reviews and more. And usually everything has been really well done in so many ways.
But got the Thx Giving Feast + Carrot Cake ($209 with tax) and several basics were disappointing.
The stuffing was … only lightly herbed chopped white bread. That’s soooo not stuffing. Like just herbed moist chopped bread is not stuffing as like just pan cooked soy sauce rice is not fried rice. I added fresh sage, mirepoix, plant meat crumbles, Just egg, herbs, And cornbread stuffing mix… ok I left out the VG stuffing all together as it was kinda sad grayish looking.
Cranberry sauce was very very puree spiced apple sauce - little cranberry flavor and no hint of cranberry pieces. (Topping for vegan French toast? But not a cranberry sauce that technically should be called a jelly or chutney because of chunks of cranberry and whatnot. VG Cranberry Sauce was different to the point of not being what it should be.)
Wellington - no mushrooms, no mycelium, no chestnuts, no tofu, no “meaty” plant based part to this at all.
Mashed potatoes- the item that is biggest part of the set by weight- really could have thrown a few pats of plant based butter and some parsley (at least match online pics) to vastly improve presentation and flavor/preparation.
Carrot Cake - not sure if this is normally how it is but was quite dry and no discernible raisins or other “chunky” ingredients that show up in homemade versions in addition to the carrots.
The super large round plastic stickers for the boxes - “festiveness” of these does not outweigh now making the boxes not recyclable. The items are packed well so don’t spill making the boxes perfectly ok for blue bin recycling.
Please don’t disappoint me again- especially with things you clearly are already very capable with, and please don’t make me want to hesitate to share you with others again.
I got this so I wouldn’t have to fully cook a vegan meal.
And I have been making vegan Wellingtons for Thanksgiving for years - so I was pleased and fine to spend with VG - so I wouldn’t have to cook. But some fixes would have made this work so much better.
This location Feast pickup on Nov 26 was long. Staff was focused and busy with deliveries & instore customers. It Took 3 different people and conversations plus over 22min to get my prepaid Feast.
Atmosphere: 4
Food: 3
Service: 3
Great food
Perfect 👍👌 loved it vegan, awesome delicious yummyest food ever always same taste I wish veggi grill open in every city.......
Atmosphere: 5
Food: 5
Service: 5
Hands down best Vegan options for a great date night!! Highly recommend!! The vibes are just right here!
Atmosphere: 5
Food: 5
Service: 5
We’ve been to Veggie Grill before and the food solid and there aren’t a ton of vegan restaurants around here. The Caesar wrap was good but we really liked the coleslaw. The staff at this location were extra nice!
Restaurantji Recommends
The servers are so rude here, the food was very late, when I went to ask, the person at the counter rudely mentioned it's very busy, good is going to come out when its ready ok?
What the hell? Is this the customer service you are giving? You can't even be polite?
Atmosphere: 1
Service: 1
So disappointed that this place went down hill so fast. We waited 30 minutes for our order when no one was in front of us and the shop was fairly quiet. The buffalo sauce changed and is sooooo vinegary now. The small fry was the same size as large! So don't waste your money. My daughters meal was $11 and it was extremely small! The atmosphere was horrendous. No music playing, no fan, just the sound of the freaking drink machine. The smoothie was an absolute scam. $17 for a java smoothie with a tiny bit of whip cream? Some of the flavor was good but it wasn't worth it in the end.
They need to hire staff. Those workers needed help.
Atmosphere: 1
Food: 3
Service: 1
Any location of Veggie Grill is a safe choice for a convenient meal. Is it super innovative food? No. Does it feel homey or eclectic or unique? No. But I’m grateful that businesses like Veggie Grill are thriving. Veggie Grill consistently provides us busy vegans quick healthy meals!
I stopped by today for lunch with my sweetheart. I personally love this restaurant, miss having one closer to SF, and wanted to take her there. We enjoyed the nachos with house made queso, avocado, Tex mex “meat”, beans and jalapeños… delicious! Next we went full-in on the buffalo tenders, smothered and tossed in sauce with a side of ranch. Just spicy enough. Excited about it. We paired the food with their fountain iced tea and berry banana smoothie. Wow the smoothie hit the spot. I love the vibrant colors inside and the many booth options, super comfy seating. Every time I’m nearby I stop by for the buffalo tenders; they’re the best. Alex was super friendly and helpful, greeting us as we entered. Great food, great service, comfy seating! I’m an omnivore and love their food. Definitely gotta go!
Atmosphere: 5
Food: 5
Service: 5
I was excited to visit this restaurant because it offers plant-based food, and as a vegetarian for religious reasons, I truly appreciate such efforts. It’s not easy to run an all-vegan restaurant in San Jose!
However, I was a bit disappointed to find that the restaurant has limited options for religious vegetarians who avoid onion, garlic, and green onion — most dishes contain them. That said, the waiter was very friendly and kindly showed me a special menu with fewer than ten no-garlic options. I really appreciated her warm attitude and service. Hopefully, the restaurant can consider offering more dishes suitable for those who follow a strict vegetarian diet in the future.
Atmosphere: 4
Food: 4
Service: 5
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