Subway
31882 Del Obispo St Suite 153, San Juan Capistrano
(949) 493-0071
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
No restrooms , no sanitazers 😡
Old lettuce
We have used this away for the last three or four years to cater an event for 1000 kids every summer. The owner is accommodating and easy to work with and the staff has had everything ready as requested. Very great store to work with!
Atmosphere: 5
Food: 5
Service: 5
Keith made possibly the best sandwich I’ve ever had at a Subway. Laid the ingredients extremely neat and even, good proportions on everything. Really nice guy too. 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Worst service and I called afterwards to ask for a supervisor. The franchisee is the one making sandwiches down there now. It used to be a great place to get a quick bite to eat. I can understand if everyone quit on her because the restaurant looked dirty and she was very rude on the phone and in store to my sisters. Took 45 minutes for them to order 4 sandwiches. I so sad our subway closer to home was closed temporarily. Horrible customer service and unwilling to admit fault or make the order correct. My sisters even told her to fix the cheese selection for my sandwich and she just smiled and moved on. Then she burns the footlong cookie. When I told her over the phone I'm looking at the cookie right in front of me and the cookie was a dark brown color rather than a healthy amber of a good chocolate chip cookie, she says that's impossible, like I'm lying. Just absolutely insane for a franchisee not to know how to make a sandwich in their own restaurant. To add insult to injury, she wraps each half of the footlong sandwich in their own wrappers without us asking and wasting so much paper. She gave the excuse that she did it for convenience, but she probably didn't have the long papers. Could have simply said that. I'm absolutely flabbergasted that this woman is making sandwiches. There isn't any love going into them for them to turn out so wrong and gross.
Atmosphere: 1
Food: 2
Service: 1
Stinks like body odor
And they charge extra for everything
The lady could barely move
This is a subway with all there own prices
It's robbery
Will never go to this one again
I recommend no one come here there are better subways
Atmosphere: 1
Food: 1
Service: 1
This place is disappointing! Used to be good. The skimpy meat had no flavor, the lettuce old, soggy onions and just awful, no fresh cut anything and all hidden so you can no longer see what’s going on your sandwich. No condiments offered either. Jersey Mike’s I’m coming back.
Atmosphere: 2
Food: 1
Service: 1
The lack of customer service made me walked out of the place after almost 5 minutes of not acknowledgment. Worker was there putting her gloves with such a boring face, I get it, sometimes we all are tired but at least if you work in a job where you have to interact with people then you guys have to do a better job.
Service: 1
Food is as good as any other Subway. The weird part about this store is that their hours for closing are 8:30 but for some reason, the last two times I have gone in (at 8pm) they have been hesitant to make me a couple of sandwiches. During both instances they have said "oh we are cleaning up." Im like um ok so are you open or not. Last time they said no, this time they hesitated but rolled their eyes and went ahead and made my sandwiches. I have worked customer service before and I know how annoying it is when people come in at the last minute. I would think 30 mins is ample time to get ready to go though. I wouldn't go in any later than 8 because I get the struggle. If this store really wants to stop helping customers at 8 then they should make their closing hours at 8. Very bizarre experience overall. (the girls working were frantic, sweeping and cleaning everything at 8:00pm. Acting like there was 1 min left until closing...weird) I felt very uncomfortable tbh.
cute and lovely, gave me and my sister free cookie. Also made a fun and happy conversation while making my sandwich!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
I mean the pictures aren't what you get but buying the Beast that was advertised with plenty of meats and what I got was total cheat. Nobody likes to get cheated. My partner felt the same with his. Avoid at all cost.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The two guys do not listen to do whats the customer requests . I want to toast the bread but he said he put the turkey then he dont toast the bread for me . Their attitude do bad , not Happy to do for me. I will not com back.
Don't come to this restaurant, very bad experience. I ordered sweet onion chicken teriyaki and was only given a piece of meat, and the clerk had a very bad attitude.
Good sandwiches fresh food
What kind of restaurant does not have a bathroom for its customers? Also very bad customer service I felt scolded.
Terrible manager! Do not order from this restaurant. My husband was working late, and on the way home from picking him up we ordered sandwiches on the subway website. Unbeknowst to us there was an issue with the subway website and it said we actually placed the order for immediate pick up a whole 24 hours later. If it had been our error and we placed for the wrong day we would have taken full responsibility. Instead the website thought it was tomorrow already and confirmed our order. The woman working the counter was very nice and took a picture of our order to send her manager who was out of the restaurant. The manager refused to awknowledge the error on their end or make the sandwiches. She told us to cancel the order, but because the website thinks it’s all happening in real time and isn’t a future order we can’t cancel the order. Being 8:00 at night, me being an uncomfortable 7 months pregnant, and our 2 year old sleeping in the backseat, we decided to just order and pay for new sandwiches and chips. We paid $40 for a veggie sandwich and a meatball sub. When I called today to speak with the manager, of course she still wasn’t available to speak. Totally rude and unacceptable customer service. How much sweat off their back would it have been to make the sandwiches anyway. We paid for them! The manager basically told us tough break, sucks to be you. I’m beyond angry. Of course the subway contact us link on the website leads to form to fill out and not a phone number.
Loading...