I came in just to grab a couple of prepacked Quarts of ice cream. And had to wait more than 20min just to pay. No even Acknowledge or said anything to me as I am ready to pay. One worker charged another costumer but completely ignored me! And rolled her eyes and walked away. I have been coming to this one for years and have never had someone so disrespectful as this girl was . Most likely I will not be coming here anymore. It is very Disappointing, because I've been coming here for longer than what that girl has even been alive.
Edd Jean
Tables were dirty when we came in. They did not have any waffle bowls.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Scoop Sundae, Banana Split
Alex Jones
I ordered an ice cream cake from here. The night before my child's birthday she became extremely ill and we had to reschedule the party. The cake we ordered was far too large to fit in our freezer. This Baskin Robbins was very accommodating and held the cake for two weeks while we rescheduled the party. Looked and tasted great as well!
Food: 5
Service: 5
Xnyvnv
Bad costumer service I was waiting there for 20 minutes no one helped me
Atmosphere: 1
Food: 1
Service: 1
Francisco Montoya
The ice cream itself is good and I really like it. But, the place isn't the best on the inside.
Atmosphere: 3
Food: 5
Service: 4
Theresa de Losada
Why is it so hard to get a waffle cone in the San Leandro Location? Today i went looking foward to nice waffle cone with some butter pecan ice cream and there was no one else in the store but me and 2 workers and the guy helping me who did not even speak till i did said they dont have any waffle cones. I asked him if he could make some and he said no he cant. Why?? u are not doing anything else? Annoying!! This is like the 5th or 6th time I have come here and they dont have waffle cones! i used to work on the BR in San Francisco years ago and it takes a whole minute to make a waffle cone. Today it was in the morning but no matter what time it is, it seems like a struggle or an issue for your employees to make a waffle cone that is on the menu
Ms. G
Love the size of their portions.
Atmosphere: 3
Food: 5
Service: 3
Rose
Got here 5 min to close 8:55 and already closed. ?? 12/8/2022
cosmic97
The staff here are incredible and I am so sorry I didn't have enough to tip yall properly ? They were so patient as I asked them to change the ice cream flavor for a cake due the next day (tomorrow)! Shout out to the gentleman, I wish I had gotten his name and the young lady with ponytails!
Rae King (Rayne)
My first hot fudge sundae was small. Now they make me an ample size sundae...I'm happy with them now. If a clerk makes small scoops ...it matters and seems like a waste of money because ice-cream is now very expensive! Thank you for being fair - Baskin-Robbins!
I am so happy that this old fashioned chain continues to live on as it serves up some of my favorite flavors from my youth. Champagne ice! Yummy.
Sara Smothers
Good ice cream & Great Customer service ?
Aria Manown
Got here 5 min to close 8:55 and already closed. ?? 12/8/2022
Juan Rodriguez
The cake boss by the name of Marcos exceeded my expectations. He made my vision into a reality, 100% would recommend them for all your cake and ice cream needs!
I came in just to grab a couple of prepacked Quarts of ice cream.
And had to wait more than 20min just to pay.
No even Acknowledge or said anything to me as I am ready to pay.
One worker charged another costumer but completely ignored me! And rolled her eyes and walked away.
I have been coming to this one for years and have never had someone so disrespectful as this girl was .
Most likely I will not be coming here anymore. It is very Disappointing, because I've been coming here for longer than what that girl has even been alive.
Tables were dirty when we came in. They did not have any waffle bowls.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Scoop Sundae, Banana Split
I ordered an ice cream cake from here. The night before my child's birthday she became extremely ill and we had to reschedule the party. The cake we ordered was far too large to fit in our freezer. This Baskin Robbins was very accommodating and held the cake for two weeks while we rescheduled the party. Looked and tasted great as well!
Food: 5
Service: 5
Bad costumer service I was waiting there for 20 minutes no one helped me
Atmosphere: 1
Food: 1
Service: 1
The ice cream itself is good and I really like it. But, the place isn't the best on the inside.
Atmosphere: 3
Food: 5
Service: 4
Why is it so hard to get a waffle cone in the San Leandro Location? Today i went looking foward to nice waffle cone with some butter pecan ice cream and there was no one else in the store but me and 2 workers and the guy helping me who did not even speak till i did said they dont have any waffle cones. I asked him if he could make some and he said no he cant. Why?? u are not doing anything else? Annoying!! This is like the 5th or 6th time I have come here and they dont have waffle cones! i used to work on the BR in San Francisco years ago and it takes a whole minute to make a waffle cone. Today it was in the morning but no matter what time it is, it seems like a struggle or an issue for your employees to make a waffle cone that is on the menu
Love the size of their portions.
Atmosphere: 3
Food: 5
Service: 3
Got here 5 min to close 8:55 and already closed. ?? 12/8/2022
The staff here are incredible and I am so sorry I didn't have enough to tip yall properly ? They were so patient as I asked them to change the ice cream flavor for a cake due the next day (tomorrow)! Shout out to the gentleman, I wish I had gotten his name and the young lady with ponytails!
My first hot fudge sundae was small. Now they make me an ample size sundae...I'm happy with them now. If a clerk makes small scoops ...it matters and seems like a waste of money because ice-cream is now very expensive! Thank you for being fair - Baskin-Robbins!
Restaurantji Recommends
Nice and friendly nice and clean
I am so happy that this old fashioned chain continues to live on as it serves up some of my favorite flavors from my youth. Champagne ice! Yummy.
Good ice cream & Great Customer service ?
Got here 5 min to close 8:55 and already closed. ?? 12/8/2022
The cake boss by the name of Marcos exceeded my expectations. He made my vision into a reality, 100% would recommend them for all your cake and ice cream needs!
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