They don't wear gloves ? when they roast the cakes one of the workers even wipes his entire hand full of pastry cream and he forgot to use that cream, it's really dirty.
Coffee Life J.
Notice that the staff is not very friendly to seniors! The food sometimes can be a little day old as well. Not as fresh. The place is self dining, is not well kept. The coffee creamer is always empty. When asking to refill, you only get back in return only enough for two more customers to fill their coffee with creamer. That is definitely a sign that this business is loosing money but overall customers. The Latin ladies that work here need to be respectful with one another and help others out...No background music and you can definitely hear employees gossip and personal problems.
Casey Z.
I recently visited the one in San Francisco and fell in love with the choices of deserts they had. When I finally tried the strawberry shortcake and wedding cookies they did not disappoint. They were so good I took the drive to their other location and they had so many more options. I am going to assume it's because I hit up do SF location before closing. Anyway, best cookies ever. They stayed fresh an entire week. The cake was one of the best cakes I have ever tried. Strawberries were fresh, it was so moist, and just enough sweetness. If you haven't tried them, it's a must!
Larry P.
The pastries are spot on. This is where I don't give it a five star review. Customer service is horrible. There is no patience. They have a look of despair, like they don't want to be working. borderline rude service. If you like gray customer service, don't even bother going in here ! If you can stomach the not so friendly service and you're yearning to try some authentic Italian pastries. This is the place for you. The ambience is mediocre. The pastries are great !
Isabella Stewart
This pastry is very delicious, I recommend that you call very early so that you can reserve your cake or something you want, it is very full but the pastry is worth it, very
Atmosphere: 5
Food: 5
Service: 5
Nina T
Going in there hungry is a mistake! Everything is so yummy!
Atmosphere: 5
Food: 5
Service: 5
Jennifer H.
So yummy - had the tiramisu cake for my birthday. It's quite tasty! I would definitely order from here again.
Amitai H.
I've been a loyal customer to Diana's over 40 years. Now that they're hiring cheap help, result is immediate. In the last week alone we've bought 2 cakes for birthdays and over 20 pastries. Today came in, there's new young employee with an attitude. Made me wait for quite a while even though she saw me (alone) waiting. She was purposely doing anything except at least acknowledging a paying customer. Finally she asks me "what do you want?" I pointed at two pastries and she got aggravated that I asked for a specific slice which was a next one in the row anyway. She says "this one? You have to have this specific one?" Anyway, not only she completely ruined my experience of buying from Diana's, she lost a very long time customer for them and I run a very established business and I will mention to customers about my today's experience. There are many fine bakeries around here but I feel terrible that whoever is in charge doesn't even know that their help making company lose established, loyal customers. By the way, there was another, older lady who's always polite but even she didn't reprimand young employee for arrogance and rude speech to me. Very sad.
Tina N.
Outstanding Italian bakery - a gem! The cannoli were scrumptious and the gentleman who waited on me was extremely kind and patiently answered all of my questions. I'll be back!
Amanda S.
I've only tried the almond torte. I have not been to the bakery. The torte was magical!! It's a dense crumb, with a strong almond flavor that isn't that fake chemically tasting almond. It's topped with almonds and powdered sugar. The bottom has very thin layer of raspberry and the very base is phyllo. It was perfect for breakfast with coffee. Not too sweet, the flavor was amazing.
Wonderful people, yummy treats. I definitely recommend this place. I tried their Napoleon.
Atmosphere: 5
Food: 5
Service: 5
Joyce Y.
These cupcakes are tasty. Thanks for my mother-in-law ordered these cupcakes for my baby shower. It's a big cupcake even for an adult. Thanks for my baby shower host to pick up them.
Ypn82 N.
The employees are super kind here. There are so many delicious cakes and pastries. The banana cake is my favorite. Today, I decided to get the strawberry tart and the a slide of napoleon cake.
Michelle Chavez
I am very happy for my cake for my birthday, it turned out super beautiful and very delicious tres leches peach
They don't wear gloves ? when they roast the cakes one of the workers even wipes his entire hand full of pastry cream and he forgot to use that cream, it's really dirty.
Notice that the staff is not very friendly to seniors! The food sometimes can be a little day old as well. Not as fresh. The place is self dining, is not well kept. The coffee creamer is always empty. When asking to refill, you only get back in return only enough for two more customers to fill their coffee with creamer. That is definitely a sign that this business is loosing money but overall customers. The Latin ladies that work here need to be respectful with one another and help others out...No background music and you can definitely hear employees gossip and personal problems.
I recently visited the one in San Francisco and fell in love with the choices of deserts they had. When I finally tried the strawberry shortcake and wedding cookies they did not disappoint. They were so good I took the drive to their other location and they had so many more options. I am going to assume it's because I hit up do SF location before closing. Anyway, best cookies ever. They stayed fresh an entire week. The cake was one of the best cakes I have ever tried. Strawberries were fresh, it was so moist, and just enough sweetness. If you haven't tried them, it's a must!
The pastries are spot on. This is where I don't give it a five star review. Customer service is horrible. There is no patience. They have a look of despair, like they don't want to be working. borderline rude service. If you like gray customer service, don't even bother going in here ! If you can stomach the not so friendly service and you're yearning to try some authentic Italian pastries. This is the place for you. The ambience is mediocre. The pastries are great !
This pastry is very delicious, I recommend that you call very early so that you can reserve your cake or something you want, it is very full but the pastry is worth it, very
Atmosphere: 5
Food: 5
Service: 5
Going in there hungry is a mistake! Everything is so yummy!
Atmosphere: 5
Food: 5
Service: 5
So yummy - had the tiramisu cake for my birthday. It's quite tasty! I would definitely order from here again.
I've been a loyal customer to Diana's over 40 years. Now that they're hiring cheap help, result is immediate. In the last week alone we've bought 2 cakes for birthdays and over 20 pastries. Today came in, there's new young employee with an attitude. Made me wait for quite a while even though she saw me (alone) waiting. She was purposely doing anything except at least acknowledging a paying customer. Finally she asks me "what do you want?" I pointed at two pastries and she got aggravated that I asked for a specific slice which was a next one in the row anyway. She says "this one? You have to have this specific one?" Anyway, not only she completely ruined my experience of buying from Diana's, she lost a very long time customer for them and I run a very established business and I will mention to customers about my today's experience. There are many fine bakeries around here but I feel terrible that whoever is in charge doesn't even know that their help making company lose established, loyal customers. By the way, there was another, older lady who's always polite but even she didn't reprimand young employee for arrogance and rude speech to me. Very sad.
Outstanding Italian bakery - a gem! The cannoli were scrumptious and the gentleman who waited on me was extremely kind and patiently answered all of my questions. I'll be back!
I've only tried the almond torte. I have not been to the bakery. The torte was magical!! It's a dense crumb, with a strong almond flavor that isn't that fake chemically tasting almond. It's topped with almonds and powdered sugar. The bottom has very thin layer of raspberry and the very base is phyllo. It was perfect for breakfast with coffee. Not too sweet, the flavor was amazing.
Restaurantji Recommends
I been eating this dessert for almost 12 years and the flavor still the same !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Cake, Croissant, Strawberry Almond Cakes, Brownie Pattycake Strawberry Cake Napoleon Zuppa Ingles, Cappuccino Cake
Wonderful people, yummy treats. I definitely recommend this place. I tried their Napoleon.
Atmosphere: 5
Food: 5
Service: 5
These cupcakes are tasty. Thanks for my mother-in-law ordered these cupcakes for my baby shower. It's a big cupcake even for an adult. Thanks for my baby shower host to pick up them.
The employees are super kind here. There are so many delicious cakes and pastries. The banana cake is my favorite. Today, I decided to get the strawberry tart and the a slide of napoleon cake.
I am very happy for my cake for my birthday, it turned out super beautiful and very delicious tres leches peach