when someone of this store wants to order on instacart, and order 100 bananas, 8 gallons of milk, lots of heavy cream, cleaning products and a bunch of water, at least give a decent tip for the instacart driver! 5us for maybe the most heavy order I’ve ever seen in instacart is not fair, even more to delivery inside a mall!because when you buy an ice cream at this store, the minimum tip is 15%, and they don't even give a 5% tip to the driver!
Gladys S.
Thank you Imelda for making our experience very nice! These ladies here are always friendly!Orden: 1 Banana split with strawberry ice cream 10/101 Oreo n cookies shake 10/10The ice cream is so creamy and cold! The shake was made correctlyThis place is clean and ambiance is chill. The ladies know how to effectively work when it's busy. They stay calm, kind, and helpful ! Great place to grab an ice cream!
maddie vancini
You can expect a long line when visiting on weekends, however most of the staff, are well prepared to take on customers. I was helped by this young man who was very patient and kind, and kept the line moving smoothly. #thatsdazs
Robert G.
Came after watching a movie at Cinépolis. There was a small group in front of us and just one person working. She was able to efficiently help them and then it was our turn. As we walked up, a huge amount of people came behind us but the worker was calm enough still to let me try a couple flavors before deciding. As we went to pay, another worker from the back came out and I saw as they continued to help all the other customers. Cookie dough ice cream was really good and I'd come back. Maybe just in a cup cus I didn't realize a cone is an additional almost
John f
Delicious ice creams - coffee or vanilla -I scream you scream.
Luis Décio Matos
Delicious ice cream.
Ngân Nguyễn
My experience at this location is not too bad. The customer service is ok. The ice cream is high quality and so good. Reasonable price as well.
Ter L.
Came here for some much needed dessert with my little munchkins!! We placed an order for a mini scoop of vanilla ice cream and a mini scoop of strawberry ice cream. I'm not sure why it was so hard for the employee to understand that but it took a for us to repeat the order a number of times, which also included a whole lot of pointing and hand signals. Lmao. Our party moves over to the registers and the little ones last minute decide they wanted toppings. We apologize for the last minute request of gummy bears and rainbow sprinkles only to be given a stare of annoyance. FUN!! 2 stars. The employees could be a little bit more patient and understanding when it comes to the indecisiveness of kids. Ice cream was good but it wasn't anything memorable. The cost didn't break the bank but I wouldn't consider this cheap so expecting decent customer service shouldn't be too much to ask. Meh- save yourself some dough and get yourself a tub at the grocery store.
Dwayne DC
You have to try the Belgian chocolate milkshake
Vidya K.
This one star is purely for Hagen-Dazs as a brand and for the store. There were 3 ladies serving the customers and they were awesome. Working non stop to serve the long line of people. So what was the problem. Level 1 of the mall advertised the peppermint bark flavor now in season at the store. So we walked all the way to the food court at the other end and stood in the long line. There were atleast 10-15 people ahead of us. More posters advertising the peppermint bark flavor were pasted all over the store. Maybe 4-5 of them. When we reached the counter the lady tells us the flavor is out of stock. Why advertise. Why not tell people that's it not available. Looks like bait and switch. So I settled for sea salt caramel truffle. In a chocolate dipped cone. Two waffle cones( one was a regular one) with a single scoop of ice cream cost us $16. Flavors we chose because we waited for 15 mins. Was it good? Not really. I couldn't taste the sea salt. Totally disappointed. Overpriced and over hyped. Would I go again? No. I will go to the nearest grocery store and pick a pint. I won't have to stand 15 mins in line before I find out something is not available.
If I could leave ZERO stars I would. I asked the workers for 2 milkshakes. I have a chocolate allergy so I asked for a clean spoon that's not cross contaminated. Worker still used the contaminated spoon and I asked her to stop. She was confused and I had to talk to 3 different workers until someone understood me. Milkshakes were horrible. They still came out watery and not even filled to the top....LOL seriously?Asked 4 employees for a refund and it took them 20 mins to contact the manager Erica the girl at the register used her cellphone to call the manager. None of these people are trained correctly and don't know what they're doing. In Spanish they told me it was OUR problem to deal with and when I asked for their names none of them would give it to me and only the managers name. HORRIBLE HORRIBLE HORRIBLE SERVICE.
H H
It's haagen dazs , flavorful, the ice cream seems to gotten overly sweet though. They do charge extra for the waffle cones ,service was good, slow at tellers though since ethey so busy scooping ice cream especially on weekends.
Parker R.
Came here to pass time before heading out for the day. Stopped by when they were just opening to get a smoothie. We got a Strawberry Banana Smoothie. The employees were nice and kind even though we can right when they were finishing setting up. The smoothie was good and we truly enjoyed it.
aq xin
Your standard ice cream spot in the mall food court. Flavors are always great here.
Viviane L.
My 7 year old could scoop ice cream that looks better than this. The kids working there obviously need some training on how to scoop ice cream. Ridiculous!!
when someone of this store wants to order on instacart, and order 100 bananas, 8 gallons of milk, lots of heavy cream, cleaning products and a bunch of water, at least give a decent tip for the instacart driver! 5us for maybe the most heavy order I’ve ever seen in instacart is not fair, even more to delivery inside a mall!because when you buy an ice cream at this store, the minimum tip is 15%, and they don't even give a 5% tip to the driver!
Thank you Imelda for making our experience very nice! These ladies here are always friendly!Orden: 1 Banana split with strawberry ice cream 10/101 Oreo n cookies shake 10/10The ice cream is so creamy and cold! The shake was made correctlyThis place is clean and ambiance is chill. The ladies know how to effectively work when it's busy. They stay calm, kind, and helpful ! Great place to grab an ice cream!
You can expect a long line when visiting on weekends, however most of the staff, are well prepared to take on customers. I was helped by this young man who was very patient and kind, and kept the line moving smoothly. #thatsdazs
Came after watching a movie at Cinépolis. There was a small group in front of us and just one person working. She was able to efficiently help them and then it was our turn. As we walked up, a huge amount of people came behind us but the worker was calm enough still to let me try a couple flavors before deciding. As we went to pay, another worker from the back came out and I saw as they continued to help all the other customers. Cookie dough ice cream was really good and I'd come back. Maybe just in a cup cus I didn't realize a cone is an additional almost
Delicious ice creams - coffee or vanilla -I scream you scream.
Delicious ice cream.
My experience at this location is not too bad. The customer service is ok. The ice cream is high quality and so good. Reasonable price as well.
Came here for some much needed dessert with my little munchkins!! We placed an order for a mini scoop of vanilla ice cream and a mini scoop of strawberry ice cream. I'm not sure why it was so hard for the employee to understand that but it took a for us to repeat the order a number of times, which also included a whole lot of pointing and hand signals. Lmao. Our party moves over to the registers and the little ones last minute decide they wanted toppings. We apologize for the last minute request of gummy bears and rainbow sprinkles only to be given a stare of annoyance. FUN!! 2 stars. The employees could be a little bit more patient and understanding when it comes to the indecisiveness of kids. Ice cream was good but it wasn't anything memorable. The cost didn't break the bank but I wouldn't consider this cheap so expecting decent customer service shouldn't be too much to ask. Meh- save yourself some dough and get yourself a tub at the grocery store.
You have to try the Belgian chocolate milkshake
This one star is purely for Hagen-Dazs as a brand and for the store. There were 3 ladies serving the customers and they were awesome. Working non stop to serve the long line of people. So what was the problem. Level 1 of the mall advertised the peppermint bark flavor now in season at the store. So we walked all the way to the food court at the other end and stood in the long line. There were atleast 10-15 people ahead of us. More posters advertising the peppermint bark flavor were pasted all over the store. Maybe 4-5 of them. When we reached the counter the lady tells us the flavor is out of stock. Why advertise. Why not tell people that's it not available. Looks like bait and switch. So I settled for sea salt caramel truffle. In a chocolate dipped cone. Two waffle cones( one was a regular one) with a single scoop of ice cream cost us $16. Flavors we chose because we waited for 15 mins. Was it good? Not really. I couldn't taste the sea salt. Totally disappointed. Overpriced and over hyped. Would I go again? No. I will go to the nearest grocery store and pick a pint. I won't have to stand 15 mins in line before I find out something is not available.
Restaurantji Recommends
If I could leave ZERO stars I would. I asked the workers for 2 milkshakes. I have a chocolate allergy so I asked for a clean spoon that's not cross contaminated. Worker still used the contaminated spoon and I asked her to stop. She was confused and I had to talk to 3 different workers until someone understood me. Milkshakes were horrible. They still came out watery and not even filled to the top....LOL seriously?Asked 4 employees for a refund and it took them 20 mins to contact the manager Erica the girl at the register used her cellphone to call the manager. None of these people are trained correctly and don't know what they're doing. In Spanish they told me it was OUR problem to deal with and when I asked for their names none of them would give it to me and only the managers name. HORRIBLE HORRIBLE HORRIBLE SERVICE.
It's haagen dazs , flavorful, the ice cream seems to gotten overly sweet though. They do charge extra for the waffle cones ,service was good, slow at tellers though since ethey so busy scooping ice cream especially on weekends.
Came here to pass time before heading out for the day. Stopped by when they were just opening to get a smoothie. We got a Strawberry Banana Smoothie. The employees were nice and kind even though we can right when they were finishing setting up. The smoothie was good and we truly enjoyed it.
Your standard ice cream spot in the mall food court. Flavors are always great here.
My 7 year old could scoop ice cream that looks better than this. The kids working there obviously need some training on how to scoop ice cream. Ridiculous!!