This was an absolutely outrageous and provoking experience. If I could give negative stars, I would.
My wife went in with our child and bought two drinks. When the drinks were ready, she politely asked if she could leave one on the counter and come back for it later — because she was holding our baby. Instead of showing even a bit of understanding, the staff member rudely barked at her to take both drinks immediately. That attitude was completely unnecessary and humiliating. My wife was so upset she came out crying.
When I went in to ask for the manager or director, I was told there was none. I then asked for the staff’s name — and unbelievably, she said she had “no name” and “no manager.” This was pure provocation, not customer service. Her coworkers seemed embarrassed and apologized for her behavior, but she showed zero remorse, as if she enjoyed creating conflict.
This kind of attitude is unacceptable. It’s not just bad service — it’s disrespectful, confrontational, and provoking. I will be escalating this to the company. They seriously need to retrain their employees and put proper management in place. No customer should ever be treated like this.
Zixiang Pan
There is a bottleneck at ordering
Joseph Monterrosi
Delicious food, and unlike many places serving this food type, they have plenty of space and tables to sit and hang out for a while.
Bryan Khor
The dessert were delicious!
Yvonne L
I love taro balls and have been to several MeetFresh in other cities but this one is different. The red bean soup with taro balls is good, but gave me an afternoon of diarrhea. The purple rice drink took 45 minutes to make and they made the wrong drink without realizing it. I saw another person making the right one at the counter, so I guess the person who made mine was less trained. I was in a rush (after 45min of waiting for a boba, lol) so I took it, but the experience was so bad that me, a meetfresh and taro lover, would be hesitant to come back
Muyang Yao (姚牧阳)
Very slow, waited 20+ minutes for my order, don’t come if you’re in a hurry
Jesse “Jay bird” Powers
Shaved ice with goo
Jason Tofigh
Only one ordering kiosk, 2 slow teenage employees making me wait 20 minutes for a drink. Worker had AirPod in with no sense of urgency.
游醫師
Yeah !come from Taiwan !!
tiffany chen
This place needs better management. The poor kids behind the counter are overworked and have to deal with pissed off customers for the poor management. On a busy Friday evening my partner and I came, waited 20 minutes to order at the self-ordering kiosk, then waited another 30+ minutes for our three drinks because our order was forgotten. I’ve done my time in the back of house. It was easy to see that it was so busy and chaotic and understandable why our order was overlooked. I asked for management and the employee said there wasn’t a manager. This alone is questionable. Instead of getting a refund I’m here writing a bad review for what it’s worth. But the drinks were good.
long waiting time while there is no other customer, no bags for to go order
Elton Chan
They are understaffed and it shows. Terrible experience overall- waited some 15 mins to order, then another 40 mins for our order - Mango Sago 杨枝甘露 - only to see it kinda melted and the taste was average and not worth waiting for.
Lorenzo Tanada
Cool Taiwanese dessert joint for some impressive shaved ice volcano like sweetness and boba. Nice way to round of a dinner date in B street San Mateo
Samantha Tom
Quick service, great portions, and delicious desserts!!
Yao Wong
Same menu as other outlets in the area. Decently tasty, and pretty spacious. Service is quite slow, so the waits can be painful.
This was an absolutely outrageous and provoking experience. If I could give negative stars, I would.
My wife went in with our child and bought two drinks. When the drinks were ready, she politely asked if she could leave one on the counter and come back for it later — because she was holding our baby. Instead of showing even a bit of understanding, the staff member rudely barked at her to take both drinks immediately. That attitude was completely unnecessary and humiliating. My wife was so upset she came out crying.
When I went in to ask for the manager or director, I was told there was none. I then asked for the staff’s name — and unbelievably, she said she had “no name” and “no manager.” This was pure provocation, not customer service. Her coworkers seemed embarrassed and apologized for her behavior, but she showed zero remorse, as if she enjoyed creating conflict.
This kind of attitude is unacceptable. It’s not just bad service — it’s disrespectful, confrontational, and provoking. I will be escalating this to the company. They seriously need to retrain their employees and put proper management in place. No customer should ever be treated like this.
There is a bottleneck at ordering
Delicious food, and unlike many places serving this food type, they have plenty of space and tables to sit and hang out for a while.
The dessert were delicious!
I love taro balls and have been to several MeetFresh in other cities but this one is different. The red bean soup with taro balls is good, but gave me an afternoon of diarrhea. The purple rice drink took 45 minutes to make and they made the wrong drink without realizing it. I saw another person making the right one at the counter, so I guess the person who made mine was less trained. I was in a rush (after 45min of waiting for a boba, lol) so I took it, but the experience was so bad that me, a meetfresh and taro lover, would be hesitant to come back
Very slow, waited 20+ minutes for my order, don’t come if you’re in a hurry
Shaved ice with goo
Only one ordering kiosk, 2 slow teenage employees making me wait 20 minutes for a drink. Worker had AirPod in with no sense of urgency.
Yeah !come from Taiwan !!
This place needs better management. The poor kids behind the counter are overworked and have to deal with pissed off customers for the poor management. On a busy Friday evening my partner and I came, waited 20 minutes to order at the self-ordering kiosk, then waited another 30+ minutes for our three drinks because our order was forgotten. I’ve done my time in the back of house. It was easy to see that it was so busy and chaotic and understandable why our order was overlooked. I asked for management and the employee said there wasn’t a manager. This alone is questionable. Instead of getting a refund I’m here writing a bad review for what it’s worth. But the drinks were good.
Restaurantji Recommends
long waiting time while there is no other customer, no bags for to go order
They are understaffed and it shows. Terrible experience overall- waited some 15 mins to order, then another 40 mins for our order - Mango Sago 杨枝甘露 - only to see it kinda melted and the taste was average and not worth waiting for.
Cool Taiwanese dessert joint for some impressive shaved ice volcano like sweetness and boba. Nice way to round of a dinner date in B street San Mateo
Quick service, great portions, and delicious desserts!!
Same menu as other outlets in the area. Decently tasty, and pretty spacious. Service is quite slow, so the waits can be painful.
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