I've been here many times for happy hour, dinner and brunch with a satisfactory experience. My review is for the bowling party package they offer.
I threw a simple birthday party for my son. 13 kids 4 adults. I didn't require anything extra from the staff, we had no decorations either. All in all we were a very easy going and laid back group.
Our food orders didn't come out on time and some not at all. The drinks they made for our guests had to be remade because the first batch had a horrible smell. Parents and kids both were waiting for their food for an unacceptable amount of time. Some orders from the PREORDERED package never even came out! The party platter came on time (just pizza) except they missed the fries, salad and brownies. The presentation was severely underwhelming. Even if it was just pizza they could have done more than just slap it on the warming plate. When I told them the warming plate wasn't working the waitress blamed our party! I was chasing down staff the entire time asking where things were. It was not a busy day at all and we were only one of two parties upstairs in the bowling area. When I mentioned my disappointment to the manager she was nice and apologetic. She agreed to take the items that never came out as contracted off the bill. When we left, we found out it was still charged!! It was an insignificant amount but I was appalled by the mishandling of just everything that day. I contacted the Sr Events Sales manager as well as the Director of sales who responded two whole weeks later after my 3 follow up emails. Their response? Underwhelming as well. Just a textbook copy paste saying oops sorry. I think the managements response just took this experience over the top. The staff were nice enough the day of and I'm sure they tried their best. I didn't raise a stink then and still left gratuity for their efforts - as lacking as it was for my standards. However, when the horrible experience was escalated to Mariel and Alyson, I was shocked at how little effort was made to rectify the situation. It almost came off snarky and lacked total empathy. This is why I'm leaving a review. They could have turned an ugly situation into a better one. Instead they lit it on fire.
This was my son's birthday and I can safely say it was the worst party we've ever hosted. They ruined my son's special event! Think twice before hosting your special event here. It's not worth the money or hassle.
Jessica Ng
I've been here many times for happy hour, dinner and brunch with a satisfactory experience. My review is for the bowling party package they offer.
I threw a simple birthday party for my son. 13 kids 4 adults. I didn't require anything extra from the staff, we had no decorations either. All in all we were a very easy going and laid back group.
Our food orders didn't come out on time and some not at all. The drinks they made for our guests had to be remade because the first batch had a horrible smell. Parents and kids both were waiting for their food for an unacceptable amount of time. Some orders from the PREORDERED package never even came out! The party platter came on time (just pizza) except they missed the fries, salad and brownies. The presentation was severely underwhelming. Even if it was just pizza they could have done more than just slap it on the warming plate. When I told them the warming plate wasn't working the waitress blamed our party! I was chasing down staff the entire time asking where things were. It was not a busy day at all and we were only one of two parties upstairs in the bowling area. When I mentioned my disappointment to the manager she was nice and apologetic. She agreed to take the items that never came out as contracted off the bill. When we left, we found out it was still charged!! It was an insignificant amount but I was appalled by the mishandling of just everything that day. I contacted the Sr Events Sales manager as well as the Director of sales who responded two whole weeks later after my 3 follow up emails. Their response? Underwhelming as well. Just a textbook copy paste saying oops sorry. I think the managements response just took this experience over the top. The staff were nice enough the day of and I'm sure they tried their best. I didn't raise a stink then and still left gratuity for their efforts - as lacking as it was for my standards. However, when the horrible experience was escalated to Mariel and Alyson, I was shocked at how little effort was made to rectify the situation. It almost came off snarky and lacked total empathy. This is why I'm leaving a review. They could have turned an ugly situation into a better one. Instead they lit it on fire.
This was my son's birthday and I can safely say it was the worst party we've ever hosted. They ruined my son's special event! Think twice before hosting your special event here. It's not worth the money or hassle.
Alysson Vieira
Pleasant, welcoming and refined environment. Service with efficient, cheerful and well-educated professionals. Tasty dishes with a fair price. I recommend it!
Scott
Great place to have a team event. Food is pretty good, good drinks, games…bowling…fun.
Josephina T
Alexis (hostess) was very sweet and attentive. Such great customer service! We will be coming back!
William Osorio
very good
Conneric Liu
Wow the brunch is high quality ingredients!
Adam Joy
Great buffet lunch on a Sunday including top shelf meats, great desserts and nice cocktails!
Haitham H Alhafnawi
It was my worst experience ever , food was really cold not much variety only samples
Food was not cooked good enough
Will never go there or recommend this place, fake business to me . I hope you don’t move my post .
I could not be more disappointed in spending that much on mediocre wine you could buy for $13 at safeway and a "spicy crispy" chicken sandwich that should not have the word spicy within 100 miles of it. My girlfriend got served a cold $32 filet mignon and our friend a rubber pizza with chicken flavoring. The service was fine and the atmosphere was decent, but the food was unacceptable. Never again, maybe for bowling, but please god do not eat the food.
Atmosphere: 3
Food: 1
Service: 3
Aria Jiang
First floor is a bar/restaurant setting and second floor is bowling. Nice atmosphere. Good for team building events or hanging out with friends.
Sandeepa Dey
Nicely decorated and very conveniently located in Hillsdale mall. I loved that despite the overflowing crowd, their service was so prompt and perfect. The turnover is fast and so even though we showed up on a busy Sunday evening, we got seating after a very short wait.
They have a nice selection of wines for all palates. My husband ordered Pinot Noir while I ordered a mildly sweet & bubbly Riesling and we loved ours. The Cast Iron Pesto Focaccia turned out to be an excellent started. For mains we had the Spicy Crispy Chicken sandwich and the Lobster Mac & Cheese. The latter was on a deal and so we got a huge plate at half the price ! My children also ate the kids cheese pizza and loved every bit of it. Overall great experience and we will certainly return for more !
Parking: Hillsdale mall parking lot
Kid-friendliness: Full menu for kids available with popular and yummy options, starter and dessert included
Atmosphere: 5
Food: 5
Service: 5
Sonia Strom
Really awful food. Great drinks and excellent service. Don't order the sliders, they were disgusting.
I've been here many times for happy hour, dinner and brunch with a satisfactory experience. My review is for the bowling party package they offer.
I threw a simple birthday party for my son. 13 kids 4 adults. I didn't require anything extra from the staff, we had no decorations either. All in all we were a very easy going and laid back group.
Our food orders didn't come out on time and some not at all. The drinks they made for our guests had to be remade because the first batch had a horrible smell. Parents and kids both were waiting for their food for an unacceptable amount of time. Some orders from the PREORDERED package never even came out! The party platter came on time (just pizza) except they missed the fries, salad and brownies. The presentation was severely underwhelming. Even if it was just pizza they could have done more than just slap it on the warming plate. When I told them the warming plate wasn't working the waitress blamed our party! I was chasing down staff the entire time asking where things were. It was not a busy day at all and we were only one of two parties upstairs in the bowling area. When I mentioned my disappointment to the manager she was nice and apologetic. She agreed to take the items that never came out as contracted off the bill. When we left, we found out it was still charged!! It was an insignificant amount but I was appalled by the mishandling of just everything that day. I contacted the Sr Events Sales manager as well as the Director of sales who responded two whole weeks later after my 3 follow up emails. Their response? Underwhelming as well. Just a textbook copy paste saying oops sorry. I think the managements response just took this experience over the top. The staff were nice enough the day of and I'm sure they tried their best. I didn't raise a stink then and still left gratuity for their efforts - as lacking as it was for my standards. However, when the horrible experience was escalated to Mariel and Alyson, I was shocked at how little effort was made to rectify the situation. It almost came off snarky and lacked total empathy. This is why I'm leaving a review. They could have turned an ugly situation into a better one. Instead they lit it on fire.
This was my son's birthday and I can safely say it was the worst party we've ever hosted. They ruined my son's special event! Think twice before hosting your special event here. It's not worth the money or hassle.
I've been here many times for happy hour, dinner and brunch with a satisfactory experience. My review is for the bowling party package they offer. I threw a simple birthday party for my son. 13 kids 4 adults. I didn't require anything extra from the staff, we had no decorations either. All in all we were a very easy going and laid back group. Our food orders didn't come out on time and some not at all. The drinks they made for our guests had to be remade because the first batch had a horrible smell. Parents and kids both were waiting for their food for an unacceptable amount of time. Some orders from the PREORDERED package never even came out! The party platter came on time (just pizza) except they missed the fries, salad and brownies. The presentation was severely underwhelming. Even if it was just pizza they could have done more than just slap it on the warming plate. When I told them the warming plate wasn't working the waitress blamed our party! I was chasing down staff the entire time asking where things were. It was not a busy day at all and we were only one of two parties upstairs in the bowling area. When I mentioned my disappointment to the manager she was nice and apologetic. She agreed to take the items that never came out as contracted off the bill. When we left, we found out it was still charged!! It was an insignificant amount but I was appalled by the mishandling of just everything that day. I contacted the Sr Events Sales manager as well as the Director of sales who responded two whole weeks later after my 3 follow up emails. Their response? Underwhelming as well. Just a textbook copy paste saying oops sorry. I think the managements response just took this experience over the top. The staff were nice enough the day of and I'm sure they tried their best. I didn't raise a stink then and still left gratuity for their efforts - as lacking as it was for my standards. However, when the horrible experience was escalated to Mariel and Alyson, I was shocked at how little effort was made to rectify the situation. It almost came off snarky and lacked total empathy. This is why I'm leaving a review. They could have turned an ugly situation into a better one. Instead they lit it on fire. This was my son's birthday and I can safely say it was the worst party we've ever hosted. They ruined my son's special event! Think twice before hosting your special event here. It's not worth the money or hassle.
Pleasant, welcoming and refined environment. Service with efficient, cheerful and well-educated professionals. Tasty dishes with a fair price. I recommend it!
Great place to have a team event. Food is pretty good, good drinks, games…bowling…fun.
Alexis (hostess) was very sweet and attentive. Such great customer service! We will be coming back!
very good
Wow the brunch is high quality ingredients!
Great buffet lunch on a Sunday including top shelf meats, great desserts and nice cocktails!
It was my worst experience ever , food was really cold not much variety only samples Food was not cooked good enough Will never go there or recommend this place, fake business to me . I hope you don’t move my post .
Brunch with Santa was fantastic.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I could not be more disappointed in spending that much on mediocre wine you could buy for $13 at safeway and a "spicy crispy" chicken sandwich that should not have the word spicy within 100 miles of it. My girlfriend got served a cold $32 filet mignon and our friend a rubber pizza with chicken flavoring. The service was fine and the atmosphere was decent, but the food was unacceptable. Never again, maybe for bowling, but please god do not eat the food.
Atmosphere: 3
Food: 1
Service: 3
First floor is a bar/restaurant setting and second floor is bowling. Nice atmosphere. Good for team building events or hanging out with friends.
Nicely decorated and very conveniently located in Hillsdale mall. I loved that despite the overflowing crowd, their service was so prompt and perfect. The turnover is fast and so even though we showed up on a busy Sunday evening, we got seating after a very short wait.
They have a nice selection of wines for all palates. My husband ordered Pinot Noir while I ordered a mildly sweet & bubbly Riesling and we loved ours. The Cast Iron Pesto Focaccia turned out to be an excellent started. For mains we had the Spicy Crispy Chicken sandwich and the Lobster Mac & Cheese. The latter was on a deal and so we got a huge plate at half the price ! My children also ate the kids cheese pizza and loved every bit of it. Overall great experience and we will certainly return for more !
Parking: Hillsdale mall parking lot
Kid-friendliness: Full menu for kids available with popular and yummy options, starter and dessert included
Atmosphere: 5
Food: 5
Service: 5
Really awful food. Great drinks and excellent service. Don't order the sliders, they were disgusting.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Fries
good bowling lanes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Calamari
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