Sarku Japan
60 31st Ave Hillsdale Shopping Center, San Mateo
(650) 889-5660
Recent Reviews
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No thanks. Sure, Teriyaki Tuesday sounds like a bargain where everything else is well over-priced ... but, meh, no taste beef drowned in teriyaki sauce? C'mon. The brocolli salad, in theory, should be good, but it's just dried loose pieces ... Seemed more Chinese restaurant than Japanese influenced.
Atmosphere: 1
Food: 1
Service: 1
About 80% of the time, the veggies are sour and not edible. Note to self: always order without veggies. We usually order with extra protein for a few more dollars. Today, box with beef and chicken had about half the amount of protein as box #2 with double chicken. Inconsistent and disappointing.
Atmosphere: 3
Food: 1
Service: 3
The people that work are the worst. I've had so many issues when it comes to scanning the app for my rewards, for their Tuesday advertising for the 7$ that they'll have. They've even lied to me saying they don't honor the app, and to make matters worse, they won't even scan my app to get points. I've tried to call their customer service number, which is a fail, and I've even emailed them, and never have they tried to respond back or give me my money back. They added shrimp to my online order before, which we I'm allergic to, and they didn't try to make things right. Instead, they laughed about it and were not talking English, trying to tell me they didn't understand me. Don't get me wrong, the food is great, but as a whole with their service and advertising is a fraud and a fail. !!!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Vegetable Noodles, Volcano Roll, Rock and Roll, Chicken Bento, Garden Salad, Dumplings, California Roll, Green Dragon Roll, Vegetable Spring Roll, Chicken Teriyaki and Shrimp Tempura
A favorite in Hillsdale Shopping Center, there is always a queue of people ordering at this outlet. The queue is fast though. Order yoir Japanese food from their menu. We like their chicken teriyaki with shrimp, rice & veggies, freshly cooked and delicious. They also serve sushis. Recommended ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Teriyaki and Shrimp Tempura
Worst place. Gross food. Not fresh. I experienced severe acid indigestion and vomiting. Avoid at your cost.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Teriyaki and Shrimp Tempura
Rude cook, and they make fun of people and have no attitude to treat the customer.
Service: 1
honestly food is very underwhelming and plain
Food: 1
Chicken teriyaki is fire and freshly made for a reasonable price. Service is efficient, nothing wrong with it - sure they're not super smiley and servile, but you're there for the food, and they're not your servants. Just be nice and speak up so they can hear you over the kitchen fan. Honestly with the way the customers before me were treating them, I'd be a bit terse by 6pm as well
Atmosphere: 5
Food: 5
Service: 5
Closed for two weeks. Go else where.
Atmosphere: 4
Food: 1
Service: 1
Today I went To Sarku Japan for breakfast and the food was good but the guy and the girl take my order they have an attitude they was talking in their language and when I ask for sauce on food they have attitude again they roll their eye at me.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chicken Bento, Chicken Teriyaki and Shrimp Tempura
Restaurantji Recommends
Horrible service, everyone is so rude and respond with an attitude after your first two words. Food was okay but service made it taste a little bitter. Definitely won’t be heading back.
I ordered and the girl scratched her head and then gave me my drink, I thought well, the bottle is fine. While eating, observe a cook scratching his head and rubbing his face and continue cooking as if nothing had happened. It made me very
Service: 2
The Teriyaki Chicken made me sick, be careful.
The Teriyaki Chicken made me sick, be careful.
Surprisingly bad. How do you make teriyaki beef so bland?
Atmosphere: 2
Food: 1
Service: 2
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