Shake Shack

Hamburger, Burgers, Fast Food

33 Hillsdale Mall, San Mateo
(650) 398-1756


Take-Out/Delivery Options


Reviews for Shake Shack

We were here earlyish for lunch, so not a long line. They seem very organized for this Covid lifestyle we find ourselves living in - someone takes your order, you pay with your card, give them your cell phone number so they can text you when it's ready and you're done. Not even five minutes later we had our food, which is brought out on a tray, secured in a tightly (I had to battle it to open it!) bag with everything one needs (ketchup, straws, napkins etc) all in the bag. full review

Great food, but very frustrating online order process via DoorDash and UberEats doesn’t allow for enough customization. You can’t even request sauces on the side unless they’re listed as an option with your item (which most aren’t). Restaurant doesn’t pick up the phone either — so there’s no way to call in an order.

Kinda rude pick up service with the female at the front telling me to wait for a text (which I did and then she said oh they are working on it without checking so I finally made her check - she seemed super lazy bc she wasn't busy but didn't want to check). The app gives promo codes so wait a few minutes after signing up and slickdeals also posts codes here and there. Food is still good although it gives me indigestion for some reason after having a burger.

More Reviews(69)


Monday 11AM - 9PM
Tuesday 11AM - 9PM
Wednesday 11AM - 9PM
Thursday 11AM - 9PM
Friday 11AM - 9PM
Saturday 11AM - 9PM
Sunday 11AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.