Been coming here for since forever. Maria is quick, she memorized my order. It's nice to receive such great service at this Pollo Loco.
Atmosphere: 4
Food: 5
Service: 5
Marcel S
Extremely rude Latina staff member, who clearly has no patience for non-Latinos. As a European, it felt even worse. She speaks poor English herself, yet rolled her eyes at every minor mistake I made and responded dismissively with “huh?” whenever she didn’t understand.
The entire restaurant was filthy and grimy. Homeless people were allowed inside and were bothering the guests. The restroom was absolutely disgusting.
I had to ask five times for the bathroom code because the staff member refused to say it in clear, simple, and especially slow English.
This place easily ranks in the top five worst restaurant visits of my life. What a terrible place and what awful staff.
Atmosphere: 1
Food: 1
Service: 1
/ garcia
I drive for a third party, usually there are no issues in the morning but at night there is this young man with an attitude. We have explained many times our new process before any order is confirmed in our system due to customers complaints of missing items. As we try to take the time and walk him through our new process , he pretends to be busy and not listening. This lack of respect and ignoring third party is not acceptable from any restaurant we do business with. You must understand third party are also your customers and we all strive to provide our best service respectfully to you and your customers. We have escalated this issue with our Restaurant Operations team to find a sound solution. Restaurant has been restricted in our end for the moment.
Atmosphere: 5
Food: 5
Service: 2
Carolyn Demorst
Love it!
Atmosphere: 5
Food: 5
Service: 5
Luis Zugia
Best service out of any other El pollo Loco I've been too...parking in the back ...isn't too big inside but it's comfy. Good music. Cashier asked me how I liked my chicken ..juicy or well done. Thought that was nice since I love my chicken very very well done..salsa was good ..perfect place to grab lunch.
Atmosphere: 5
Food: 5
Service: 5
Johnny
Ordered two chicken, cheese and rice burritos…. Received two rice burritos. Will never come back here.
Atmosphere: 1
Food: 1
Service: 1
Ruben Alfaro
I ordered it to go the chicken bowl can’t go wrong. Very tasty with the beans and rice. And very reasonable portion.
Very friendly employees. And food is fresh and good
Atmosphere: 5
Food: 5
Service: 5
Robert Ceballos
Good food and great service.
Atmosphere: 5
Food: 5
Service: 5
Eddie Camarillo
I placed order in dining I eat there 3/4 times a week the cashier forgot my military discount I requested it n for her to cancel n redo my order her response was I can't you been charged allready i looked forward for dinner she ruined my day after working all day. I've never heard of thus policy .next time I come in to dine n she's behind the register I'm walking out n go somewhere else.
Atmosphere: 2
Food: 3
Service: 1
Mike Palacios
I don't know what's going on with this Pollo Loco but your chicken looks like they were on Crack cause everything I go there I get a 3 piece meal and the meat is really dry and skinny you people be skimpy what's up with that
Been coming here for since forever. Maria is quick, she memorized my order. It's nice to receive such great service at this Pollo Loco.
Atmosphere: 4
Food: 5
Service: 5
Extremely rude Latina staff member, who clearly has no patience for non-Latinos. As a European, it felt even worse. She speaks poor English herself, yet rolled her eyes at every minor mistake I made and responded dismissively with “huh?” whenever she didn’t understand.
The entire restaurant was filthy and grimy. Homeless people were allowed inside and were bothering the guests. The restroom was absolutely disgusting.
I had to ask five times for the bathroom code because the staff member refused to say it in clear, simple, and especially slow English.
This place easily ranks in the top five worst restaurant visits of my life.
What a terrible place and what awful staff.
Atmosphere: 1
Food: 1
Service: 1
I drive for a third party, usually there are no issues in the morning but at night there is this young man with an attitude. We have explained many times our new process before any order is confirmed in our system due to customers complaints of missing items. As we try to take the time and walk him through our new process , he pretends to be busy and not listening. This lack of respect and ignoring third party is not acceptable from any restaurant we do business with. You must understand third party are also your customers and we all strive to provide our best service respectfully to you and your customers. We have escalated this issue with our Restaurant Operations team to find a sound solution. Restaurant has been restricted in our end for the moment.
Atmosphere: 5
Food: 5
Service: 2
Love it!
Atmosphere: 5
Food: 5
Service: 5
Best service out of any other El pollo Loco I've been too...parking in the back ...isn't too big inside but it's comfy. Good music. Cashier asked me how I liked my chicken ..juicy or well done. Thought that was nice since I love my chicken very very well done..salsa was good ..perfect place to grab lunch.
Atmosphere: 5
Food: 5
Service: 5
Ordered two chicken, cheese and rice burritos….
Received two rice burritos. Will never come back here.
Atmosphere: 1
Food: 1
Service: 1
I ordered it to go the chicken bowl can’t go wrong. Very tasty with the beans and rice. And very reasonable portion.
Atmosphere: 4
Food: 4
Always order on the app, my goto when on a pinch
always good
Atmosphere: 4
Food: 5
Service: 5
Very tasty food and at a very good price
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
One of my favorite spots for food. Double chicken tostadas is just delicious. Excellent service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Chips & Guacamole Large, Double Chicken Tostada Salad
Very friendly employees. And food is fresh and good
Atmosphere: 5
Food: 5
Service: 5
Good food and great service.
Atmosphere: 5
Food: 5
Service: 5
I placed order in dining I eat there 3/4 times a week the cashier forgot my military discount I requested it n for her to cancel n redo my order her response was I can't you been charged allready i looked forward for dinner she ruined my day after working all day. I've never heard of thus policy .next time I come in to dine n she's behind the register I'm walking out n go somewhere else.
Atmosphere: 2
Food: 3
Service: 1
I don't know what's going on with this Pollo Loco but your chicken looks like they were on Crack cause everything I go there I get a 3 piece meal and the meat is really dry and skinny you people be skimpy what's up with that
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