El Pollo Loco
$ • Mexican, Fast Food, Chicken Shop
Hours:
1720 E Edinger Ave, Santa Ana
(714) 259-0399
About El Pollo Loco
Customers' Favorites
Double Chicken Tostada Salad
Double Chicken Avocado Salad
Original Pollo Bowl
Whole Chicken
Guacamole
El Pollo Loco Reviews
Ratings
Menu
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Hours
| Monday | 9AM - 9:30PM |
| Tuesday | 9AM - 9:30PM |
| Wednesday | 9AM - 9:30PM |
| Thursday | 9AM - 9:30PM |
| Friday | 9AM - 9:30PM |
| Saturday | 9AM - 9:30PM |
| Sunday | 10AM - 9:30PM |
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El Pollo Loco is a clean and welcoming restaurant known for its attentive staff and great service. The remodeled location aims to provide a pleasant dining experience, although some recent reviews highlight areas for improvement. While Ashley has been noted as a standout employee for her professionalism and friendliness, there have been issues with customer service. For instance, some customers experienced difficulties with the self-service ordering system and felt the staff was not always knowledgeable about how to assist them.
Additionally, there have been complaints about the efficiency of the service, particularly regarding drink orders and the availability of napkins and salsa. Customers reported feeling ignored when they asked for these items. The drive-thru remains an option for those seeking quicker service, as it is reportedly efficient. Overall, while El Pollo Loco strives to provide good food and service, some guests have found challenges that need to be addressed for an improved experience.