Feels like the quality of everything is going down, down, down. No one willing to answer anything anymore.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Double Chicken Tostada Salad
Taryn Ransom
Super friendly staff and I loved the self-order kiosks! Very clean and got my food quickly. Great place to come for a quick lunch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl
Patricia Euzarraga
High quality food, fresh.
Atmosphere: 5
Food: 5
Service: 5
Veronica Ocampo
Due to the location, I return expecting that they have changed things and no... they only changed furniture, but the worst thing... in 20' the chicken comes out, there is no chicken! The characteristic product is… Chicken, right? Unfortunately it's still dirty... what's going on?
Atmosphere: 1
Food: 3
Service: 2
Maribel Carrillo
Placed an online order for catering and my driver cancelled the delivery.. thankfully one of the employees (Ashley) was kind enough to help me out by delivering it herself. HUGE lifesaver since it was for my staff and was not able to pick up myself.
Food: 5
Service: 5
Susan Page
Great place service was great when to drive through and very busy but got right through real fast very
Atmosphere: 5
Food: 5
Service: 5
John C
People here are rude, every single time I come here, I ended up with unpleasant experience because of the bad service. People here are inpatient and not trying to help! They gave attitude. One time I ordered salads on drive through, they didn’t give me forks and no napkins, and they even didn’t bother to ask if I needed it. When I came back to ask and they showed the California law and gave me attitude, yes you don’t have to give forks and napkins, but come on you’re a restaurant, supposedly you want to make your clients happy and enjoy your foods and service, so they want I come back again, but they make zero efforts on that! Avoid this location!
Atmosphere: 1
Food: 4
Service: 1
Veronica Magdaleno
Really bad the service is poor,the guy that was in charge has bad attitude,he gave me the wrong order.and ítem were missing!I love pollo loco but not this location.
I was on a time crunch since I only have 30 min to get lunch and I went through the drive thru and there was no wait. I was greeted by a wonderful and kind young lady named Ashley. She provided a welcoming atmosphere and it was a pleasure to have her service. She was helpful and fast paced and got me through the drive thru in under 8 min. Thank you Ashley you’re a wonderful worker!
I came out of the restroom and I could hear a female employee laughing at the top of her lungs and my friend was walking out with our food and he looked mad. When I asked him what happened he told me he had a complaint about the chicken being dry and when asked to speak with the manager the cook came out and said he was the manager (even though his tag said cook). He told my friend that there's nothing he could do cause all the chickens the same and that lady started laughing rudely.
Laurentiu Caplea
Tasty Chicken. Various sides. Good service.Parking: Free parking around the place
Atmosphere: 4
Food: 4
Service: 5
Michael Davila
I am a frequent customer of Pollo Loco but this place surprised me. It wasn't chicken. It was a sparrow. It lacked development. I think it wasn't worth the $13 I paid. There are many of these places with excellent service and friendliness.
Atmosphere: 3
Food: 3
Service: 2
Mario P.
excellent customer service! The lady stepahanie is awesome. You come in and she greets you with a positive attitude! I recommend this pollo loco!
Feels like the quality of everything is going down, down, down. No one willing to answer anything anymore.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Double Chicken Tostada Salad
Super friendly staff and I loved the self-order kiosks! Very clean and got my food quickly. Great place to come for a quick lunch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl
High quality food, fresh.
Atmosphere: 5
Food: 5
Service: 5
Due to the location, I return expecting that they have changed things and no... they only changed furniture, but the worst thing... in 20' the chicken comes out, there is no chicken! The characteristic product is… Chicken, right? Unfortunately it's still dirty... what's going on?
Atmosphere: 1
Food: 3
Service: 2
Placed an online order for catering and my driver cancelled the delivery.. thankfully one of the employees (Ashley) was kind enough to help me out by delivering it herself. HUGE lifesaver since it was for my staff and was not able to pick up myself.
Food: 5
Service: 5
Great place service was great when to drive through and very busy but got right through real fast very
Atmosphere: 5
Food: 5
Service: 5
People here are rude, every single time I come here, I ended up with unpleasant experience because of the bad service. People here are inpatient and not trying to help! They gave attitude. One time I ordered salads on drive through, they didn’t give me forks and no napkins, and they even didn’t bother to ask if I needed it. When I came back to ask and they showed the California law and gave me attitude, yes you don’t have to give forks and napkins, but come on you’re a restaurant, supposedly you want to make your clients happy and enjoy your foods and service, so they want I come back again, but they make zero efforts on that! Avoid this location!
Atmosphere: 1
Food: 4
Service: 1
Really bad the service is poor,the guy that was in charge has bad attitude,he gave me the wrong order.and ítem were missing!I love pollo loco but not this location.
Delicious food ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Double Chicken Tostada Salad
I was on a time crunch since I only have 30 min to get lunch and I went through the drive thru and there was no wait. I was greeted by a wonderful and kind young lady named Ashley. She provided a welcoming atmosphere and it was a pleasure to have her service. She was helpful and fast paced and got me through the drive thru in under 8 min. Thank you Ashley you’re a wonderful worker!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I came out of the restroom and I could hear a female employee laughing at the top of her lungs and my friend was walking out with our food and he looked mad. When I asked him what happened he told me he had a complaint about the chicken being dry and when asked to speak with the manager the cook came out and said he was the manager (even though his tag said cook). He told my friend that there's nothing he could do cause all the chickens the same and that lady started laughing rudely.
Tasty Chicken. Various sides. Good service.Parking: Free parking around the place
Atmosphere: 4
Food: 4
Service: 5
I am a frequent customer of Pollo Loco but this place surprised me. It wasn't chicken. It was a sparrow. It lacked development. I think it wasn't worth the $13 I paid. There are many of these places with excellent service and friendliness.
Atmosphere: 3
Food: 3
Service: 2
excellent customer service! The lady stepahanie is awesome. You come in and she greets you with a positive attitude! I recommend this pollo loco!
Great food, great
Atmosphere: 5
Food: 5
Service: 5