El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
Double Chicken Tostada Salad
Double Chicken Avocado Salad
Original Pollo Bowl
Whole Chicken
Guacamole
El Pollo Loco Reviews
191 ratings
Share your opinion about El Pollo Loco
Had a fish taco, a wagyu taco and a iberico pork taco with beans and rice and the elote corn on the cobb. The fish taco was probably the best one. Next time I will ask for the tacos without the beans and salsa on them. Not that they were bad but it was hard to taste the meats through the salsa and beans honestly. The tortillas were really good and all their salads were very tasty. I will definitely go again and try some different stuff. The beans and rice are a bit bland but better...read full review
This is my first time visiting this place, and my experience has been very pleasant.
The place is very clean and organized.
I ordered a filet mignon taco cooked to perfection, as well as a vegetarian taco; the vegetable combination was flawless and tasted exquisite. The food quality is exceptional, and the flavor is absolutely incredible. They also offer a variety of delicious salsas—one of them is the *salsa macha*; it’s an oil-based salsa that is simply...read full review
The place is very clean and organized.
I ordered a filet mignon taco cooked to perfection, as well as a vegetarian taco; the vegetable combination was flawless and tasted exquisite. The food quality is exceptional, and the flavor is absolutely incredible. They also offer a variety of delicious salsas—one of them is the *salsa macha*; it’s an oil-based salsa that is simply...read full review
Ordered two Baja Fish and one shrimp taco, service was on point with fresh, flavorful food. Chips are included with your order and the crema had just the right amount of heat. Should I find myself back across the street for my travels, I’ll return.
Hours
| Monday | 9AM - 9:30PM |
| Tuesday | 9AM - 9:30PM |
| Wednesday | 9AM - 9:30PM |
| Thursday | 9AM - 9:30PM |
| Friday | 9AM - 9:30PM |
| Saturday | 9AM - 9:30PM |
| Sunday | 10AM - 9:30PM |
El Pollo Loco is a clean and welcoming restaurant known for its attentive staff and great service. The remodeled location aims to provide a pleasant dining experience, although some recent reviews highlight areas for improvement. While Ashley has been noted as a standout employee for her professionalism and friendliness, there have been issues with customer service. For instance, some customers experienced difficulties with the self-service ordering system and felt the staff was not always knowledgeable about how to assist them.
Additionally, there have been complaints about the efficiency of the service, particularly regarding drink orders and the availability of napkins and salsa. Customers reported feeling ignored when they asked for these items. The drive-thru remains an option for those seeking quicker service, as it is reportedly efficient. Overall, while El Pollo Loco strives to provide good food and service, some guests have found challenges that need to be addressed for an improved experience.