El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
Double Chicken Tostada Salad
Double Chicken Avocado Salad
Original Pollo Bowl
Whole Chicken
Guacamole
El Pollo Loco Reviews
193 ratings
Share your opinion about El Pollo Loco
Not very good
The front lady very rude,I wait a lot of time for my food, if you have a lunch time I don't recommend
Had a fish taco, a wagyu taco and a iberico pork taco with beans and rice and the elote corn on the cobb. The fish taco was probably the best one. Next time I will ask for the tacos without the beans and salsa on them. Not that they were bad but it was hard to taste the meats through the salsa and beans honestly. The tortillas were really good and all their salads were very tasty. I will definitely go again and try some different stuff. The beans and rice are a bit bland but better...read full review
Hours
| Monday | 9AM - 9:30PM |
| Tuesday | 9AM - 9:30PM |
| Wednesday | 9AM - 9:30PM |
| Thursday | 9AM - 9:30PM |
| Friday | 9AM - 9:30PM |
| Saturday | 9AM - 9:30PM |
| Sunday | 10AM - 9:30PM |
El Pollo Loco is a clean and welcoming restaurant known for its attentive staff and great service. The remodeled location aims to provide a pleasant dining experience, although some recent reviews highlight areas for improvement. While Ashley has been noted as a standout employee for her professionalism and friendliness, there have been issues with customer service. For instance, some customers experienced difficulties with the self-service ordering system and felt the staff was not always knowledgeable about how to assist them.
Additionally, there have been complaints about the efficiency of the service, particularly regarding drink orders and the availability of napkins and salsa. Customers reported feeling ignored when they asked for these items. The drive-thru remains an option for those seeking quicker service, as it is reportedly efficient. Overall, while El Pollo Loco strives to provide good food and service, some guests have found challenges that need to be addressed for an improved experience.