Very disappointed with this location. Everything here felt completely different from my first visit at the Cinnabon in Great Mall, where I had an amazing experience — the roll was full of pecans, beautifully made, and the staff were friendly and welcoming.
But here, at Westfield Valley Fair, it was the opposite. The roll looked messy, and there were barely any pecans at all — as you can see in the photo. It just felt off. Even the staff didn’t seem as nice or friendly as before.
Overall, the difference between the two locations is huge. I expected the same quality everywhere, but this visit was a real letdown.
Atmosphere: 1
Food: 1
Service: 1
Игорь Евус
Subject: Inconsistent Quality and Service at Cinnabon Locations
I often purchase the Caramel Pecanbon and have noticed a big difference between locations. At the Great Mall, they usually add three to four full scoops of pecans, which I really appreciate. However, at other locations — including the one I recently visited — I usually get just one or two scoops, sometimes not even full ones.
It’s strange. This is supposed to be the same brand, and the product should be consistent at every location. Why isn’t this being monitored? I’d really like to see a clear standard for toppings, so every customer receives the same quality for their money.
Also, I felt that the staff at the Great Mall were a bit more friendly and attentive than here. Maybe it’s just my impression — just my personal opinion — but I do wish the level of service was equally welcoming at all locations.
Thanks for your attention, and I hope this feedback is taken into account.
Food: 1
Douglas Carey
Loved it! They are giving away free cinnamon rolls for signing up. They were so good I had to buy a large one. Very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Nikhil Lahoti
The Cinnabon was cold and stale
Atmosphere: 5
Food: 3
Service: 5
N H
It's Cinnabon! A good treat. No place to sit and eat. It's all to go and find seats nearby.
Atmosphere: 3
Food: 4
Service: 4
Josh
Tastes too sweet to ignore
Atmosphere: 4
Food: 4
Service: 4
DayVonna Youngblood-Johnson
Quick service, great quality
Atmosphere: 5
Food: 5
Service: 5
Eduardo Velez
The best cinnamon rolls!
Atmosphere: 5
Food: 5
Service: 5
R.J. Moore
Had to call several times for somebody to pick up. The person who answered was crying because “Sarah was being mean to her” and I was abruptly hung up on. I called back once more to let them know how unprofessional of a service was being provided to a prospective customer, and when I asked to speak to a manager, nobody replied.
Jenna Jagielski
Great big cinnamon rolls. Tried a cinnamon roll for the first time in a few years and it was good. Need a sweet tooth for this places. Would recommend sharing. Warm and ready to eat. Great dessert. Good seating outside. Nice customer service. Very quick easy to order. Simple menu. I enjoyed my experience.
I don’t understand why this place has a less than 4/5 rating. The cinnamon rolls are amazing and are constantly made fresh. I’ve always had amazing employees who are very sweet and worked with me to work out coupons and deals. If you go to other places and get cinnamon rolls they aren’t good because they make so many other things but here they focus on one thing and make it good. I even went to Rocklin’s donuts near Sacramento which has apparently one of the best cinnamon rolls in CA and it wasn’t as good as Cinnabon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Rolls
W.W. ODZ
I finally got to try out their roles ?
Inês Rodrigues
Great cinnamon rolls, we usually get a box to go, to eat it on the oven.Delicious!!
Atmosphere: 3
Food: 5
Service: 3
becky nelson
The girl with the really blonde hair and pretty makeup was super friendly and of course it was delicious
Very disappointed with this location. Everything here felt completely different from my first visit at the Cinnabon in Great Mall, where I had an amazing experience — the roll was full of pecans, beautifully made, and the staff were friendly and welcoming.
But here, at Westfield Valley Fair, it was the opposite. The roll looked messy, and there were barely any pecans at all — as you can see in the photo. It just felt off. Even the staff didn’t seem as nice or friendly as before.
Overall, the difference between the two locations is huge. I expected the same quality everywhere, but this visit was a real letdown.
Atmosphere: 1
Food: 1
Service: 1
Subject: Inconsistent Quality and Service at Cinnabon Locations
I often purchase the Caramel Pecanbon and have noticed a big difference between locations. At the Great Mall, they usually add three to four full scoops of pecans, which I really appreciate. However, at other locations — including the one I recently visited — I usually get just one or two scoops, sometimes not even full ones.
It’s strange. This is supposed to be the same brand, and the product should be consistent at every location. Why isn’t this being monitored? I’d really like to see a clear standard for toppings, so every customer receives the same quality for their money.
Also, I felt that the staff at the Great Mall were a bit more friendly and attentive than here. Maybe it’s just my impression — just my personal opinion — but I do wish the level of service was equally welcoming at all locations.
Thanks for your attention, and I hope this feedback is taken into account.
Food: 1
Loved it! They are giving away free cinnamon rolls for signing up. They were so good I had to buy a large one. Very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
The Cinnabon was cold and stale
Atmosphere: 5
Food: 3
Service: 5
It's Cinnabon! A good treat. No place to sit and eat. It's all to go and find seats nearby.
Atmosphere: 3
Food: 4
Service: 4
Tastes too sweet to ignore
Atmosphere: 4
Food: 4
Service: 4
Quick service, great quality
Atmosphere: 5
Food: 5
Service: 5
The best cinnamon rolls!
Atmosphere: 5
Food: 5
Service: 5
Had to call several times for somebody to pick up. The person who answered was crying because “Sarah was being mean to her” and I was abruptly hung up on. I called back once more to let them know how unprofessional of a service was being provided to a prospective customer, and when I asked to speak to a manager, nobody replied.
Great big cinnamon rolls. Tried a cinnamon roll for the first time in a few years and it was good. Need a sweet tooth for this places. Would recommend sharing. Warm and ready to eat. Great dessert. Good seating outside. Nice customer service. Very quick easy to order. Simple menu. I enjoyed my experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Rolls
Restaurantji Recommends
I don’t understand why this place has a less than 4/5 rating. The cinnamon rolls are amazing and are constantly made fresh. I’ve always had amazing employees who are very sweet and worked with me to work out coupons and deals. If you go to other places and get cinnamon rolls they aren’t good because they make so many other things but here they focus on one thing and make it good. I even went to Rocklin’s donuts near Sacramento which has apparently one of the best cinnamon rolls in CA and it wasn’t as good as Cinnabon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Rolls
I finally got to try out their roles ?
Great cinnamon rolls, we usually get a box to go, to eat it on the oven.Delicious!!
Atmosphere: 3
Food: 5
Service: 3
The girl with the really blonde hair and pretty makeup was super friendly and of course it was delicious
Bad serving levels. Good taste though
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