Ox 9 Lanzhou Handpulled Noodles

Great hand pulled made-from-scratch Chinese noodle bowls. Reasonable prices, Friendly service.

Horrible attitude from staff when being assisted by a rude Asian young lady handing out orders. I purchased over $50 dollars worth of food. The staff didn’t want to give me four .5 (half ounce) chili oil small cans (not even when I clarified I could pay for them). She just tossed two miniature half empty (not even half ounce!!!!!) and gave me an ugly face and snarky comment saying she could only give me two. This food is very, very, very bland food. I had to drive to a nearby store to buy chili oil due to awful customer service. You are not the only Asian food restaurant in this mall (please save yourself the headache and buy a quality elsewhere). The most uptight business model if that’s how you treat your clients. I wish your business bad karma. Way to lose clientele.

Atmosphere: 1

Food: 1

Service: 1

I tried the braised beef with Chinese pickle noodle soup at Ox 9 Lanzhou Noodle. The dish was decent—the noodles had a good texture, and the portion size was reasonable. The soup had a nice flavor, but it was overly oily, which made it a bit heavy and hard to fully enjoy. Overall, it was an average experience. Not bad, but not something I’d rush back for either.

Atmosphere: 3

Food: 3

Service: 3

Solid choice for noodle soup in the food court. We had the braised beef noodle soup and the broth was flavorful, decent amount of noodles for $17.

Atmosphere: 3

Food: 4

Service: 4

a hodgepodge of east asian noodles here and judging from other reviews the ramen is not it. however, i got the beef noodle soup (which is what they're known for) and it was pretty good. you can choose your noodle width and i got the regular. soup wasnt the most phenomenal ive had but it was still satisfying and solid.

they also give you these tiny spoons to drink the soup with which was funny but also kind of inconvenient

Atmosphere: 3

Food: 4

Service: 4

This is my first time being here, the service is very poor, especially the cashier who is a young lady., not sure what’s she’s name. I won’t come back again.

Service: 1

Exceptional hot noodles! The meat, the noodles and the broth is delicious! Definitely hand made noodles, you can taste the difference.

Atmosphere: 5

Food: 5

Service: 5

Food is ok. The server (the guy who claims himself to be Jonathan, which I doubt is his real name) is extremely rude and aggressive towards customers. We specifically ordered a #1 today and he gave us another one which we can’t eat (since it’s too spicy). When I went back to ask him, he not only refused to address and rectify this by denying it, but falsely claimed to have verified the order with us (which he didn’t) in order to shake responsibility. Furthermore, the person lacks good communication skills and acts defensively and attempts to put the blame on customers. This is unacceptable behaviour and reflects how little the store thinks of its customers.

Atmosphere: 1

Food: 3

Service: 1

They messed up my order even though I had explicitly said NUMBER ONE, gave me a spicy dry noodle even though what I ordered was noodle with soup. The cashier who took my order “Jonathan” was very rude and confrontational when we asked him about it, he even yelled at us “I verified this with you!!” and refused to remake the correct order. I didn’t expect much from a fast food place but this kind of attitude and terrible of customer service is disgusting beyond imagination. Avoid at all costs.

Atmosphere: 1

Food: 1

Service: 1

We were pleasantly surprised by the vegetarian chili oil noodles! They were full of flavor and the stewed egg elevated the bowl to the next level. Four stars because the noodles were slippery and difficult to eat with the plastic forks!

Atmosphere: 4

Food: 4

Service: 5

Horrible food, gave me a stomach ache

Atmosphere: 1

Food: 1

Service: 1

Horrible food and the broth Was extremely oily with no favor at all. Go to chipotle or panda express instead

Atmosphere: 3

Food: 1

Service: 2

Will never eat here again. Worst ramen ever, broth is so bland and noodles are over cooked, price is high. Worst combination for a bankruptcy. Stay away !!!!

Atmosphere: 2

Food: 1

Service: 1

First time here, ordered braised beef noodle soup and it was delicious. Staff mentioned it was a mild spicy. I loved it.

Atmosphere: 5

Food: 4

Service: 5

If you name a dish as being for spicy lovers, only for it to hardly be spicy at all, you are bound to disappoint me.

I ordered a spicy lover noodle soup from OX9 recently, and as a spicy lover, it was hardly spicy at all. With a title like that, I had anticipated the spice to be on the same level as something like Buldak ramen, and while maybe that is a fault of my own tastes and high expectations, even an average person would have a hard time detecting the spice.

As other reviews have stated, the soup is oily and the price does not match the value. In addition, the soup is simply not flavorful. I could not finish my bowl because it didn’t fulfill me; I had to pass it to my friend to eat the rest for me. The noodles were the only fine part about this meal. This isn’t the worst dinner I’ve ever had, but perhaps the most shameful one. Overall, I probably will not be returning. 2/5.

Atmosphere: 3

Food: 2

Service: 3