I had a similar experience as Rich. Watch out for the short older Asian woman. I'm sure she's the one who Rich said "raised a hand" at him.
Anyway I ordered a plate via mobile. On the app it says "Go to the cashier and SAY you have a mobile order for (your name)." Well I do just that and the older Asian insists I show my phone, so I do. I even show you a preview of the text message they send when your order is ready.
At this point she tried grabbing my phone and touch it so she could see the entire text message. She kept saying "people try to come back! I have to see your phone!" I told her repeatedly my name and even pointed to the bag that was my order on their pick up ledge.
Finally another female employee came over and grabbed my orders simply confirmed my name and last four digits of my phone number and handed me the bag. No need to touch my phone or ask to see it. Unfortunately by this time the old woman had already done the damage.
Won't be back to this location. A customer who orders from here weekly. Not anymore. Good riddance.
Horrible, horrible service.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Plate
David Arana
Very bad attention
Rich and Bon Lai
One of the rudest locations. We placed an online order and went to pick it up. We showed the order number and even the name. The service here proceeded to act like they did not have our order. One of the girls even raised a hand at me and ignored our request. We finally got our food which was sitting on the ledge for pickup. Never again!
Food: 2
Service: 1
Bonnevie Bernardino
One of the rudest locations. We placed an online order and went to pick it up. We showed the order number and even the name. The service here proceeded to act like they did not have our order. One of the girls even raised a hand at me and ignored our request. We finally got our food which was sitting on the ledge for pickup. Never again!
Food: 2
Service: 1
Luke Rankin
Server repeatedly refused to give mobile order to paying customer despite photo ID and mobile app proof of purchase with order number. Very poor service. Will not return. Zero stars.
Atmosphere: 1
Food: 2
Service: 1
Daniel Celaya
Went here yesterday with my daughter and her friend and I was very indecisive at one point and they were very calm and respectful until I made a final decision. The food was fresh and they were all very polite. Will go again if in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Noodles Half Rice Beef Broccoli Chicken and Green Beans Fortune Cookie
강대웅
The taste of Chao Menu was a bit disappointing... It's too much to expect it to be at Asian standards.
Atmosphere: 4
Food: 3
Service: 4
Dao
quick easy convenient. Minh did not skimp on the meats. offered very good customer service and made me feel heard. Tram wiped my drink so that the outside was not sticky and wet when the soda overflowed. food was much better, well seasoned, and cooked well compared to other locations. very impressed today.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Broccoli Beef Panda Cub Meal
Dao Ly
quick easy convenient. Minh did not skimp on the meats. offered very good customer service and made me feel heard. Tram wiped my drink so that the outside was not sticky and wet when the soda overflowed. food was much better, well seasoned, and cooked well compared to other locations. very impressed today.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Orange Chicken, Fried Rice
shilpa paleri sharma
Not at all impressed with the server. The moment you mention allergies, it's almost as if they wish you'd vanish! They have no idea which food contains eggs or nuts or shellfish. And it was all the more frustrating, because we had tried a specific dish at a different panda Express and they guided us very well.
I love Panda Express. I just moved to Santa Clara across from the Mall so on a discovery. My friend and I went here for lunch during the Holidays. I ordered Orange Chicken, Vegetable Rice and Chicken Vegetable, it was fast and friendly service, the line moved quickly too. Great selections!! Highly recommend Panda Express for lunch or anytime!
Atmosphere: 5
Food: 5
Service: 5
Shayaan Haque
Honestly a brilliant branch, I go here multiple times a week because I work nearby, and they've always been friendly, prompt, and accurate with my orders! Special shout out to the manager Kim who works harder than most people I know, and the associates Tai and Tam who have been super everytime I'm here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice
Gerard Freeman
The Beijing beef was hard like it sat there for hours, the white rice was mushy and stuck together. why did I pay for this!!!
Food: 1
ענבר אסולין
I usually like to eat at this chain. The portions are tasty and large. In this branch the portions were really small.
I had a similar experience as Rich. Watch out for the short older Asian woman. I'm sure she's the one who Rich said "raised a hand" at him.
Anyway I ordered a plate via mobile. On the app it says "Go to the cashier and SAY you have a mobile order for (your name)." Well I do just that and the older Asian insists I show my phone, so I do. I even show you a preview of the text message they send when your order is ready.
At this point she tried grabbing my phone and touch it so she could see the entire text message. She kept saying "people try to come back! I have to see your phone!" I told her repeatedly my name and even pointed to the bag that was my order on their pick up ledge.
Finally another female employee came over and grabbed my orders simply confirmed my name and last four digits of my phone number and handed me the bag. No need to touch my phone or ask to see it. Unfortunately by this time the old woman had already done the damage.
Won't be back to this location. A customer who orders from here weekly. Not anymore. Good riddance.
Horrible, horrible service.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Plate
Very bad attention
One of the rudest locations. We placed an online order and went to pick it up. We showed the order number and even the name. The service here proceeded to act like they did not have our order. One of the girls even raised a hand at me and ignored our request. We finally got our food which was sitting on the ledge for pickup. Never again!
Food: 2
Service: 1
One of the rudest locations. We placed an online order and went to pick it up. We showed the order number and even the name. The service here proceeded to act like they did not have our order. One of the girls even raised a hand at me and ignored our request. We finally got our food which was sitting on the ledge for pickup. Never again!
Food: 2
Service: 1
Server repeatedly refused to give mobile order to paying customer despite photo ID and mobile app proof of purchase with order number. Very poor service. Will not return. Zero stars.
Atmosphere: 1
Food: 2
Service: 1
Went here yesterday with my daughter and her friend and I was very indecisive at one point and they were very calm and respectful until I made a final decision. The food was fresh and they were all very polite. Will go again if in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Noodles Half Rice Beef Broccoli Chicken and Green Beans Fortune Cookie
The taste of Chao Menu was a bit disappointing... It's too much to expect it to be at Asian standards.
Atmosphere: 4
Food: 3
Service: 4
quick easy convenient. Minh did not skimp on the meats. offered very good customer service and made me feel heard. Tram wiped my drink so that the outside was not sticky and wet when the soda overflowed. food was much better, well seasoned, and cooked well compared to other locations. very impressed today.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Broccoli Beef Panda Cub Meal
quick easy convenient. Minh did not skimp on the meats. offered very good customer service and made me feel heard. Tram wiped my drink so that the outside was not sticky and wet when the soda overflowed. food was much better, well seasoned, and cooked well compared to other locations. very impressed today.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Orange Chicken, Fried Rice
Not at all impressed with the server. The moment you mention allergies, it's almost as if they wish you'd vanish! They have no idea which food contains eggs or nuts or shellfish. And it was all the more frustrating, because we had tried a specific dish at a different panda Express and they guided us very well.
Service: 1
Restaurantji Recommends
I love Panda Express. I just moved to Santa Clara across from the Mall so on a discovery. My friend and I went here for lunch during the Holidays. I ordered Orange Chicken, Vegetable Rice and Chicken Vegetable, it was fast and friendly service, the line moved quickly too. Great selections!! Highly recommend Panda Express for lunch or anytime!
Atmosphere: 5
Food: 5
Service: 5
Honestly a brilliant branch, I go here multiple times a week because I work nearby, and they've always been friendly, prompt, and accurate with my orders! Special shout out to the manager Kim who works harder than most people I know, and the associates Tai and Tam who have been super everytime I'm here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice
The Beijing beef was hard like it sat there for hours, the white rice was mushy and stuck together. why did I pay for this!!!
Food: 1
I usually like to eat at this chain. The portions are tasty and large. In this branch the portions were really small.
Atmosphere: 4
Food: 4
Service: 5
I like the fried rice dish.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Fresh Panda Express, Orange Chicken, Eggplant Tofu, Cream Cheese Rangoons, Mushroom Chicken, Chicken Egg Roll, Broccoli Beef Black Pepper, Fried Rice
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