Terrible customer service. The lady acted like I couldn’t understand a word of Korean even though I was speaking it, and referred to me as “저기 젊은 여자애.” I couldn’t believe she said that to a customer. I felt looked down on and completely unwelcome.
Atmosphere: 1
Food: 2
Service: 1
김지수
The older woman who seemed to be new and served us was extremely rude. I like this place and visit often, but I don't want to have this experience again...
Atmosphere: 1
Food: 3
Service: 1
ミーゴー
Pretty busy on Friday. Waitress was funny and the food was good
Atmosphere: 5
Food: 5
Service: 5
Jacob Cochran
Good portions, and the staff were nice and welcoming.
Atmosphere: 4
Food: 4
Service: 5
Maggie Lin
Service is good! But the food was very disappointed. The fried pork and pork belly roll very hard to eat.(like they made them yesterday)
Atmosphere: 3
Food: 2
Service: 5
Li Ying
Over all, the food is delicious! Specially recommended T10. Rose Tuk Bok Gi（로제떡볶이）. But have to say the services just so so, I look up the google reviews most are complaining the services, I can see the owners did hired new server to get better, so we will definitely comeback! And, Highly suggest menus with pictures, that will make mach easier to customer to choose!
Atmosphere: 2
Food: 5
Service: 3
sholeh ja
A very generous size portions with tasteful ingredients. Service is was great
Atmosphere: 3
Food: 4
Service: 5
Tina K
I found the food disappointing for the price. The bean sprouts in the ramen affected the noodle texture, and the kimbap was lacked flavor.
Atmosphere: 1
Food: 1
Service: 1
Kylie Lim
The portion of the pork cutlet has gotten smaller. It was overcooked, dry, and the meat was too thin. I used to come here often, but it's disappointing to see the food quality and portion size deteriorate over time. The service is also poor. I will never come back again.
Atmosphere: 1
Food: 2
Service: 1
UCV V
The second time I went, I was very disappointed because the fried squid and fried shrimp at this kimbap restaurant were not fresh, hot, and too oily.
Overall good foods and great service! I like the restaurant atmosphere here. Very comfortable and clean. We ordered at lot since I’m very hungry. But the price is very reasonable here.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Soon Tofu
Sophie Yang
This is no doubt the best Korean rice roll you can find in South Bay. Other dishes are good but not as memorable. I would skip Japchae as it is on the saltier side. Took off one star because their service is terrible. The waitress seems unhappy all the time. They don’t welcome small kids unless they can sit and eat like adults. You cannot wait inside for take out if you have small kids with you.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Roll
Libo Liu
very nice and delicious. one bummer is the menu doesn't have any photos.
Atmosphere: 5
Food: 5
Service: 5
Ray Big
I recently ordered from Roll House for the first time after seeing positive reviews online, and unfortunately, my experience did not meet my expectations.
I placed an online pickup order for four separate rolls(not a combo), expecting them to be packed individually. However, when I arrived, three of the rolls were placed in a single box, which made it inconvenient for sharing. When I inquired with the waitress about getting two additional boxes, she rudely informed me that I should have added a comment for separate packaging and dismissed my request for extra boxes outright, even when I offered to pay for them.
Not only was the service disappointing, but the food was also underwhelming and not up to par with what I had anticipated. Overall, even with better service, I would not choose to return to Roll House.
Terrible customer service. The lady acted like I couldn’t understand a word of Korean even though I was speaking it, and referred to me as “저기 젊은 여자애.” I couldn’t believe she said that to a customer. I felt looked down on and completely unwelcome.
Atmosphere: 1
Food: 2
Service: 1
The older woman who seemed to be new and served us was extremely rude. I like this place and visit often, but I don't want to have this experience again...
Atmosphere: 1
Food: 3
Service: 1
Pretty busy on Friday. Waitress was funny and the food was good
Atmosphere: 5
Food: 5
Service: 5
Good portions, and the staff were nice and welcoming.
Atmosphere: 4
Food: 4
Service: 5
Service is good!
But the food was very disappointed. The fried pork and pork belly roll very hard to eat.(like they made them yesterday)
Atmosphere: 3
Food: 2
Service: 5
Over all, the food is delicious! Specially recommended T10. Rose Tuk Bok Gi（로제떡볶이）. But have to say the services just so so, I look up the google reviews most are complaining the services, I can see the owners did hired new server to get better, so we will definitely comeback! And, Highly suggest menus with pictures, that will make mach easier to customer to choose!
Atmosphere: 2
Food: 5
Service: 3
A very generous size portions with tasteful ingredients. Service is was great
Atmosphere: 3
Food: 4
Service: 5
I found the food disappointing for the price. The bean sprouts in the ramen affected the noodle texture, and the kimbap was lacked flavor.
Atmosphere: 1
Food: 1
Service: 1
The portion of the pork cutlet has gotten smaller. It was overcooked, dry, and the meat was too thin. I used to come here often, but it's disappointing to see the food quality and portion size deteriorate over time. The service is also poor. I will never come back again.
Atmosphere: 1
Food: 2
Service: 1
The second time I went, I was very disappointed because the fried squid and fried shrimp at this kimbap restaurant were not fresh, hot, and too oily.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Rice Cake Ramen 떡라면, Roll
Restaurantji Recommends
Overall good foods and great service!
I like the restaurant atmosphere here. Very comfortable and clean. We ordered at lot since I’m very hungry. But the price is very reasonable here.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Soon Tofu
This is no doubt the best Korean rice roll you can find in South Bay. Other dishes are good but not as memorable. I would skip Japchae as it is on the saltier side. Took off one star because their service is terrible. The waitress seems unhappy all the time. They don’t welcome small kids unless they can sit and eat like adults. You cannot wait inside for take out if you have small kids with you.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Roll
very nice and delicious. one bummer is the menu doesn't have any photos.
Atmosphere: 5
Food: 5
Service: 5
I recently ordered from Roll House for the first time after seeing positive reviews online, and unfortunately, my experience did not meet my expectations.
I placed an online pickup order for four separate rolls(not a combo), expecting them to be packed individually. However, when I arrived, three of the rolls were placed in a single box, which made it inconvenient for sharing. When I inquired with the waitress about getting two additional boxes, she rudely informed me that I should have added a comment for separate packaging and dismissed my request for extra boxes outright, even when I offered to pay for them.
Not only was the service disappointing, but the food was also underwhelming and not up to par with what I had anticipated. Overall, even with better service, I would not choose to return to Roll House.
Food: 1
Service: 1
Wow the lady in classes is rude!
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