This place now charges $2 extra if you want any scallion ginger sauce or any chili sauce, in place of their brown dipping sauce. Also charges Extra $1 if you want all thigh meat. Unfortunately, none of the above information is obvious until it comes time to pay. Complimentary water is no longer provided - you have to pay for bottled water. There are many other places in the Bay Area that offer chicken rice, such as chicken meets rice, that provide a number of complimentary sauces and do not charge extra for thigh meat. I will be giving this place a miss next time I go to the mall.
Eloise B
When most of the reviews are so bad. You gotta trust that it’s really bad. The chicken is dry and tasteless, even when I added the extra dollar for all thigh part. The soup is sour which is kinda weird. Worst chicken rice I’ve ever had.
Atmosphere: 2
Food: 1
Service: 4
An Minh Phan
Fried chicken and service was excellent. However, the plastic fork melts and breaks very easily leaving fragments in the food.
Atmosphere: 4
Food: 5
Service: 5
June Yang
Decent Hainanese chicken riceBut it’s more like ordinary chicken breast and has no flavor.
Mario M
person at the front taking the orders was rude, I understand no one likes to work during holiday season but it's not a reason to treat customers like that I would not consider of coming back nor do I recommend to anyone I know food is not that great and service makes it even worse.
Atmosphere: 2
Food: 3
Service: 1
Christine Wong
I am a regular customer of Rooster & Rice in SF and Chicken Meets Rice in the South Bay.This particular Westfield Mall Rooster & Rice location however is extremely disappointing. The chicken was dry, tough and not cut properly. The rice was scorched, hard and without much flavor other than being too salty. The soup was too salty as well, and the portion of the cucumber was super tiny. Basically every single component of the dish was bad in some ways, and made a very beloved dish very unsatisfying.
Food: 2
Michael Jost
First time eating at this restaurant. The other restaurants line in the mall was insanely long except for this place!!!
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chicken Rice
John J.
Chicken taste good! The sauce works well the chicken! The soup is the best chicken soup!
Rosy L.
yummmm i love this. hai nam chicken is my comfort food. i ordered the original and it was bombb. i will say, if you're not a fan of eating foods that tend to be more plain, then it might not be for you.they come with a sweet and spicy flavored sauce, it's pretty good.in my opinion, rooster and rice is overlooked because it's located right next to ramen nagi and marugame, making it look hidden.but try it, it's yumm
Cathy W.
This is one of the many new restaurants that have recently popped up in Valley Fair. I personally do like khao man gai as a dish but feel it's a dish that has been hyped up way more than it should be and costs more than it should be (especially for the portion size you get) for what you get. Service was not the best when we were there - the person manning the counter kept going back to the kitchen and was nowhere to be seen. The food is good but this wouldn't be our first choice when there are so many other options in the mall.
Dropped by here in the mall on a Saturday evening when all the restaurants was full. We ordered The miso udon and the chicken katsu curry. The udon was mediocre, possibly a little overcooked. The miso soup had good flavor. Chicken katsu was quite moist with a good crunchy crust and the curry was quite flavorful. I would recommend this dish. My favorite was the option to add green onion and tempura bits to the dishes. They also had fresh ginger and spicy flakes. Service was decent.
Stephanie C.
I worked today and before o drove home came in for my late lunch/Earle dinner. I haven't had this chicken dish since Covid, I normally order in the city and saw they were at Valley Fair Shopping Center. For service, there is someone who takes and calls your ticket number to get your meal. Regarding ambiance, modern and some what clean. I didn't see anyone clean my table when I left.
Alex J.
3.5 starsI was always a big fan of rooster & rice (so much so, that I probably got it TOO much when I first discovered it). There are definitely differences between when I first ate it to this last time, despite being different locations. I noticed the sauce, while still being quite delicious, is definitely thinner than before (on the verge of being watered down). The fact that it is still addictively delicious says alot about the sauce. The chicken is still tender and flavorful, but the rice seems to be soggier than before.ALL THAT BEING SAID, I'd still happily come back to any rooster and rice location...but it seems like they are focusing on maximizing how far their ingredients last.
Farhana M.
Really like the khao tom gai, its flavorful, super hot and delicious. I also ordered the original but customized it to do only thigh, extra cilantro and extra cucumber. Sadly they ignored this customization and i got a sad helping of greens. Nevertheless, rooster and rice is always super yummy so I'll definitely come back to one of the locations
R G
Food is great, too bad the service is terrible. Lady at the counter wasn’t nice. We stood at the register for several minutes before she acknowledged us. Then after we got our food I said thank you and she didn’t say anything or even look at me. Very
This place now charges $2 extra if you want any scallion ginger sauce or any chili sauce, in place of their brown dipping sauce. Also charges Extra $1 if you want all thigh meat. Unfortunately, none of the above information is obvious until it comes time to pay. Complimentary water is no longer provided - you have to pay for bottled water. There are many other places in the Bay Area that offer chicken rice, such as chicken meets rice, that provide a number of complimentary sauces and do not charge extra for thigh meat. I will be giving this place a miss next time I go to the mall.
When most of the reviews are so bad. You gotta trust that it’s really bad. The chicken is dry and tasteless, even when I added the extra dollar for all thigh part. The soup is sour which is kinda weird. Worst chicken rice I’ve ever had.
Atmosphere: 2
Food: 1
Service: 4
Fried chicken and service was excellent. However, the plastic fork melts and breaks very easily leaving fragments in the food.
Atmosphere: 4
Food: 5
Service: 5
Decent Hainanese chicken riceBut it’s more like ordinary chicken breast and has no flavor.
person at the front taking the orders was rude, I understand no one likes to work during holiday season but it's not a reason to treat customers like that I would not consider of coming back nor do I recommend to anyone I know food is not that great and service makes it even worse.
Atmosphere: 2
Food: 3
Service: 1
I am a regular customer of Rooster & Rice in SF and Chicken Meets Rice in the South Bay.This particular Westfield Mall Rooster & Rice location however is extremely disappointing. The chicken was dry, tough and not cut properly. The rice was scorched, hard and without much flavor other than being too salty. The soup was too salty as well, and the portion of the cucumber was super tiny. Basically every single component of the dish was bad in some ways, and made a very beloved dish very unsatisfying.
Food: 2
First time eating at this restaurant. The other restaurants line in the mall was insanely long except for this place!!!
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chicken Rice
Chicken taste good! The sauce works well the chicken! The soup is the best chicken soup!
yummmm i love this. hai nam chicken is my comfort food. i ordered the original and it was bombb. i will say, if you're not a fan of eating foods that tend to be more plain, then it might not be for you.they come with a sweet and spicy flavored sauce, it's pretty good.in my opinion, rooster and rice is overlooked because it's located right next to ramen nagi and marugame, making it look hidden.but try it, it's yumm
This is one of the many new restaurants that have recently popped up in Valley Fair. I personally do like khao man gai as a dish but feel it's a dish that has been hyped up way more than it should be and costs more than it should be (especially for the portion size you get) for what you get. Service was not the best when we were there - the person manning the counter kept going back to the kitchen and was nowhere to be seen. The food is good but this wouldn't be our first choice when there are so many other options in the mall.
Restaurantji Recommends
Dropped by here in the mall on a Saturday evening when all the restaurants was full. We ordered The miso udon and the chicken katsu curry. The udon was mediocre, possibly a little overcooked. The miso soup had good flavor. Chicken katsu was quite moist with a good crunchy crust and the curry was quite flavorful. I would recommend this dish. My favorite was the option to add green onion and tempura bits to the dishes. They also had fresh ginger and spicy flakes. Service was decent.
I worked today and before o drove home came in for my late lunch/Earle dinner. I haven't had this chicken dish since Covid, I normally order in the city and saw they were at Valley Fair Shopping Center. For service, there is someone who takes and calls your ticket number to get your meal. Regarding ambiance, modern and some what clean. I didn't see anyone clean my table when I left.
3.5 starsI was always a big fan of rooster & rice (so much so, that I probably got it TOO much when I first discovered it). There are definitely differences between when I first ate it to this last time, despite being different locations. I noticed the sauce, while still being quite delicious, is definitely thinner than before (on the verge of being watered down). The fact that it is still addictively delicious says alot about the sauce. The chicken is still tender and flavorful, but the rice seems to be soggier than before.ALL THAT BEING SAID, I'd still happily come back to any rooster and rice location...but it seems like they are focusing on maximizing how far their ingredients last.
Really like the khao tom gai, its flavorful, super hot and delicious. I also ordered the original but customized it to do only thigh, extra cilantro and extra cucumber. Sadly they ignored this customization and i got a sad helping of greens. Nevertheless, rooster and rice is always super yummy so I'll definitely come back to one of the locations
Food is great, too bad the service is terrible. Lady at the counter wasn’t nice. We stood at the register for several minutes before she acknowledged us. Then after we got our food I said thank you and she didn’t say anything or even look at me. Very
Atmosphere: 1
Food: 5
Service: 1