Burrito Factory

Ordered on Uber eats. Only ordered 3 hard tacos and a side salsa. Took over an hour and a half to deliver. Be careful, because they may be making those corn shells from scratch for each order. Maybe giving the most consideration and attention to detail for eatch ideal shell. Probably rolling them with love, and shaping them within geometrical precision.

Or not (they're not) and they're just a mediocre chain. 2 stars. 1 more star because the food was edible.

Edit. I got my order, and the meat was wrong. Good job 👍👍

This is without a doubt one of the WORST restaurants in the SCV in my opinion, I couldn’t even eat it. The self indoctrinated “Best Breakfast Burrito in the SCV” is a complete sham in my opinion (who puts refried beans in them anyway). This place clearly works off of quantity and not quality and you should pass in my opinion. Pro tip: Del Taco is across the street and is much much better in my opinion.

Atmosphere: 1

Food: 1

Service: 1

I'm posting this review for both myself and someone else that I know: of all the locations, we visited the one located at 21032 Devonshire St Ste 103, Chatsworth, CA 91311 the most during the early 2000s and had little to no complaint overall, that is, until it changed to the current owner(s) (we aren't sure if it's been the same owner(s) the entire time). To continue, one of the last times the other person I know visited this business, he ordered a mucho macho burrito, and emphasized to the employee to add meat (keep in mind, this burrito should already come with meat), while he was eating, the burrito had almost no meat in it. Furthermore, he asked one of the employees why he kept receiving food with little meat, their response was (paraphrase): "the owner mandated that they put as little meat as possible in the burritos." Another time, we were together when we ordered like usual, and once again, he asked the employees to add meat to our food, and they assured us that they would, however, when we got our food and were eating, my burrito had lots of meat while his had none. To note, I was a minor during this time, looking back on it, I interpret them putting meat in my burrito not as a act of kindness, but as another insult to the person I was with. While he was confronting them about it, both of the same employees had scandalous smirks, afterwards, I reluctantly finished my food while he chose not to eat anymore all the while watching those two employees for anything unusual. In conclusion, both of us has yet to visit any of their locations since, if still owned by the same person, please avoid.

Atmosphere: 1

Food: 1

Service: 1

For the first time I drove through & ordered a basic carne asada burrito. ??‍♀️ The carne asada tasted like leftover food. Majorly disappointed. I really wanted to like it. I know what fresh carne asada tastes like. Damn it. So disappointed. ?

Atmosphere: 2

Food: 1

Service: 5

We love Burrito Factory. We always have to visit it when we travel to California; we moved to Texas. I love the tostadas with shredded beef, so favor full and the t lettuce, tomato and shredded beef and cheese are so fresh. They have a great mild sauce; I can’t handle spicy. My husband orders the chile colorado beef burrito with beans and cheese which he loves. He also has to order taquitos with guacamole sauce. They have not ever disappointed us.??

Atmosphere: 5

Food: 5

Service: 5

????
Hadn't been here in years because I was fed up with ALWAYS getting the wrong stuff. Nothing has changed. Order two Mexican pizzas, got two nachos. Ordered chicken power burrito, got ground beef tacos.
And the chili cheese fries are an absolute pathetic joke. More like chili sauce with no meat or beans. This place sucks! Will never return.

My first time here. Was not thrilled with the food. Prices were average, portions are generous, I got a carne asada tostada. The crane asada was cooked very well, but I personally thought it was too salty. My fiance got the chili cheese fries, they were also salty, and it tasted like they have not changed thier oil in like a week, if you know what rancid oil tastes like. We also ate inside, and thier air conditioner was certainly struggling, it was only slightly cooler than outside and it was about 90° outside. The employee was nice. The restroom was fairly clean.

Atmosphere: 3

Food: 3

Service: 4

This is hands down the best Mexican food in all of Santa Clarita!!! The service is great, the staff is friendly, the food is amazing - what’s not to love?!

Parking: Plenty of parking

Food: 5

Service: 5

Hidden gem with great food. A bit pricey but portions are big. Got the combo plate of 1 taco and an enchilada with a large horchata. So delicious but couldn't finish!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Salsa, Hard Shell Taco

For years these guys have failed to communicate a correct order. I have constantly had every order done incorrectly consecutively. Their speaker is so damn loud I swear I’m bleeding from the ear. They don’t repeat your order, you show up to get a specific food and they’re out, and they take for ever. Need to shut this place down already. Make space for someone who cares about actually doing their job and serving.

Atmosphere: 1

Food: 1

Service: 1

Come twice a week to get a breakfast burritos. Haven't found anywhere near by that compares to the taste.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Burrito with Sausage, Chorizo Breakfast Burrito

Food not bad, but felt more like I was eating a tortilla than a burrito…could be filled more

Food: 3

Service: 4

The burritos are really good, but the problem is the cook does not wear gloves. He's got his gross nasty hands all over all every part of the burrito, he even scoops the chips up with his bare hands, and this is extremely gross to watch. He's touching his face, wiping sweat off his brow, touching all the different surfaces and then touches all the food you are about to eat. I even asked nicely if they could have him wear gloves. And they said no. They do not require their cooks to wear gloves. So I will never go back here again. You shouldn't either.

Atmosphere: 1

Food: 1

Service: 1

My burrito was good. The only thing I can highly suggest is cleaning!!

Atmosphere: 3

Food: 4

Service: 5

One my favorite breakfast burritos in Santa Clarita.. And the hard shell tacos are BY FAR the best hard shell tacos in

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salsa, Chorizo Breakfast Burrito, Breakfast Burrito with Sausage