I wanted to share feedback regarding my visit today during the new menu launch at Mendocino Farms. The restaurant was extremely busy, with high volume and some understandably frustrated guests as the team worked hard to keep up.
During this rush, Manager Olive provided exceptional hospitality and leadership. She personally checked in with me, offered a drink while I waited, and carefully verified that all of my order modifications were correct. Beyond that, she consistently supported her team—calling out orders, monitoring operations, and proactively engaging with guests who seemed upset to ensure they felt acknowledged and cared for.
Watching her remain calm, organized, and guest-focused in such a high-pressure situation truly stood out. This is a strong example of what great management looks like in action. I visit this location often, but seeing her lead the team so effectively today was genuinely impressive.
Please recognize her for the amazing job she is doing. She represents the brand exceptionally well and absolutely deserves recognition for her leadership and hospitality.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Mary Brumfield
Hello,
I wanted to share feedback regarding my visit today during the new menu launch at Mendocino Farms. The restaurant was extremely busy, with high volume and some understandably frustrated guests as the team worked hard to keep up.
During this rush, Manager Olive provided exceptional hospitality and leadership. She personally checked in with me, offered a drink while I waited, and carefully verified that all of my order modifications were correct. Beyond that, she consistently supported her team—calling out orders, monitoring operations, and proactively engaging with guests who seemed upset to ensure they felt acknowledged and cared for.
Watching her remain calm, organized, and guest-focused in such a high-pressure situation truly stood out. This is a strong example of what great management looks like in action. I visit this location often, but seeing her lead the team so effectively today was genuinely impressive.
Please recognize her for the amazing job she is doing. She represents the brand exceptionally well and absolutely deserves recognition for her leadership and hospitality.
Food is great and you can tell their ingredients are really fresh. Didn’t know what to try but the man at the register Andrew F. helped walks us through the menu! Talked with what I assume was the manager for a bit as well. Overall great vibe, good food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Anthony netherly
Olive, the manager, went above and beyond with my lunch order. I had a tough time ordering for myself and my colleagues. From start to finish, her customer service was outstanding. She was attentive, proactive, and made sure every detail was handled with care . Communication was clear and reassuring throughout the process, and everything went smoothly without any issues. Her professionalism, kindness, and dedication to providing a great experience truly stood out and made a big difference. Highly appreciated! And her team was fast and consistent. Thanks I’ll be back again . Maybe next time I’ll do catering
Why can't you guys get an order right, always forgetting something ALWAYS!!
Fresh food always delicious
Recommended dishes: Peruvian Steak, The Farm Club, Greek Salad
Great service very friendly
Good quality fresh food. I love their vegan sandwich
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Vegan Banh MI
Great fresh food. Delicious prices are fair. But the salads are really good. The lady managers are very polite. Love this place
Atmosphere: 5
Food: 5
Service: 5
Everything is fresh and seasonal. Haven't had a single mediocre or bad item from their menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tomato Basil Soup, 1 2 Chicken Pesto Caprese
Kind staff and fresh food
Atmosphere: 5
Food: 5
Service: 5
Kind staff and fresh food
Atmosphere: 5
Food: 5
Service: 5
Hello,
I wanted to share feedback regarding my visit today during the new menu launch at Mendocino Farms. The restaurant was extremely busy, with high volume and some understandably frustrated guests as the team worked hard to keep up.
During this rush, Manager Olive provided exceptional hospitality and leadership. She personally checked in with me, offered a drink while I waited, and carefully verified that all of my order modifications were correct. Beyond that, she consistently supported her team—calling out orders, monitoring operations, and proactively engaging with guests who seemed upset to ensure they felt acknowledged and cared for.
Watching her remain calm, organized, and guest-focused in such a high-pressure situation truly stood out. This is a strong example of what great management looks like in action. I visit this location often, but seeing her lead the team so effectively today was genuinely impressive.
Please recognize her for the amazing job she is doing. She represents the brand exceptionally well and absolutely deserves recognition for her leadership and hospitality.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Hello,
I wanted to share feedback regarding my visit today during the new menu launch at Mendocino Farms. The restaurant was extremely busy, with high volume and some understandably frustrated guests as the team worked hard to keep up.
During this rush, Manager Olive provided exceptional hospitality and leadership. She personally checked in with me, offered a drink while I waited, and carefully verified that all of my order modifications were correct. Beyond that, she consistently supported her team—calling out orders, monitoring operations, and proactively engaging with guests who seemed upset to ensure they felt acknowledged and cared for.
Watching her remain calm, organized, and guest-focused in such a high-pressure situation truly stood out. This is a strong example of what great management looks like in action. I visit this location often, but seeing her lead the team so effectively today was genuinely impressive.
Please recognize her for the amazing job she is doing. She represents the brand exceptionally well and absolutely deserves recognition for her leadership and hospitality.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious food with excellent service.
Had a great experience and the food was yummy. The manager Sarah took great care of us! 💚
Atmosphere: 5
Food: 5
Service: 5
Easily one of Santa Clarita’s best spots! Their sandwiches and soups are unbeatable 👌🏼
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tomato Basil Soup, 1 2 Vegetarian Pesto Caprese, Dill Pickle Chips
Food is great and you can tell their ingredients are really fresh. Didn’t know what to try but the man at the register Andrew F. helped walks us through the menu! Talked with what I assume was the manager for a bit as well. Overall great vibe, good food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Olive, the manager, went above and beyond with my lunch order. I had a tough time ordering for myself and my colleagues. From start to finish, her customer service was outstanding. She was attentive, proactive, and made sure every detail was handled with care . Communication was clear and reassuring throughout the process, and everything went smoothly without any issues. Her professionalism, kindness, and dedication to providing a great experience truly stood out and made a big difference. Highly appreciated! And her team was fast and consistent. Thanks I’ll be back again . Maybe next time I’ll do catering
Atmosphere: 5
Food: 5
Service: 5
Loading...