The Coffee Bean & Tea Leaf

Unfortunately, the customer service at this location leaves a lot to be desired. The staff often seem unhappy to be there, which reflects in how they treat customers. I ordered a caramel blend with two extra shots and asked for it to be made extra thick. When I asked about the add shots (since it didn’t taste right), one of the employees responded rudely, saying, “It doesn’t say,” without even checking properly. Thankfully, a kind gentleman named Antonio stepped in, reviewed the tag, and confirmed the add shots were in fact listed—then kindly remade the drink.

I really dislike starting my morning like this. Picking up a simple order shouldn’t feel like walking into hostility. A refresher course in Customer Service 101 might go a long way for this team.

If I could leave 0 stars I would . Terrible customer service . First and last time I’ll be coming here . I placed an order online for pick up . I went in there’s 0 signs were to pick up . There were about 6-7 employees didn’t get a hi how can I help you ? Zero acknowledgment I have never experienced that in my life . Absolutely disgusting , these employees need customer service training .

I love coffee bean and tea leaf generally the atmosphere is great service is great and of course love their coffee more than anything I gave him four stars on service because the young ladies were more interested in talking to each other than interacting with me but so it goes with young women

Love the coffee & service with a smile :)

The best coffee in SC. The establishment is staffed by professionals, it is always clean and orders are prepared quickly. The pastries are fresh and delicious. The well-coordinated work of the entire coffee shop is top notch! The best!

Not a fan of powdered flavor.

Atmosphere: 5

Food: 5

Service: 5

Idk who are some of the terrible baristas there, but the one who made my *small* drink now literally just filled the cup with ice to the top. It was the sauce and perhaps some of the actual drink, but mostly the sauce. Scammers. Since they want to keep letting this go, please fire them for God’s sake.

Atmosphere: 3

Food: 4

Service: 1

very cozy study area, service is great!

Atmosphere: 5

Food: 5

Service: 4

Great Customer and fast service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Iced Blendid with Whipped Cream

The mango matcha is 👍 good.

Atmosphere: 3

Food: 4

Service: 4

I won’t ever go back to this location. Horrible service. People are so rude and don’t take responsibility. Manager doesn’t care at all. After messing up my order twice I decided to cancel it and asked for a refund since ordering it again required a cancelation plus charging me again which is super dumb. They messed up a vanilla americano with an extra shot for regular americano with extra shot. Instead of making it again no big deal. They made it impossible. I decided to cancel and get my two receipts only to noticed they charged me twice and gave me a duplicate of the receipt. Watch out if you go there. They really suck. I had to end up at stupid Starbucks but at least they take good care of their customers and if they mess up they make it up to you. Never going back to this Coffee Bean ever!

Service: 1

The drinks are advertised one way in pictures and severed differently. You have to ask for things like whip cream. Unless I tell you I don’t want it I expect it to look like it’s advertised!!! And the staff here is horrible.

As I walked in on this church morning Sunday I was greeted by a majestic gentlemen named Tyler. Suddenly!! ninjas attacked. The moment I thought the opps were finally going to end me. Tyler swooped in like Superman and saved me with his holy shlong. He told my opps “put the fries in the bag little bro” my opps ran outside from watching too Kai Cenat, they tried to use domain expansion but failed when Tyler unleashed the eight-handled sword divergent Sila divine general mahoraga. Tyler with a beautiful divine smile handed me my coffee. My opps will never be able to touch me again thanks to Tyler. I have never received such excellent customer service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Café Vanilla

Best coffee bean in town. Great service and fresh products. Manager was really knowledgeable about all questions regarding drinks.

Atmosphere: 5

Food: 5

Service: 5

I had a disappointing experience with Ana during my visit. When I asked about the difference between the powder and syrup forms of flavoring, she seemed bothered by the question and responded with an unhelpful attitude. I understand everyone has off days, but it made the interaction less pleasant than expected.

Atmosphere: 2

Food: 2

Service: 2