Jack In The Box

640 Ocean St, Santa Cruz
(831) 226-1420

Recent Reviews

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Gaspard Avat

good for a drunk snack

Wheelchair accessibility: flat entrance

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Chicken Sandwich, Burger

Finlay Nathan

Decided to give it another shot after I got sick last time and it happened again. Tasted fine going down but not the other way

Terry

There’s this lady that looks like she’s in her 50’s running graveyard shift. There was an error online when I was ordering and it said the order didn’t go through so I ordered again and it said the same thing. I checked on my banking app and it said I was charged twice. I then checked my email and the orders did in fact go through. I called and no one answered to help me cancel one of the orders. When I arrived I spoke with her and she just dismissed me saying that I have to cancel it online. But I was trying to explain to her the order didn’t even go through online. She didn’t care about what I was saying and I couldn’t even understand what she was saying as well. She said she was the manager and I knew I couldn’t get any real help. So I just took the two orders to go. And when I got home I realized she didn’t give me my drinks, and my orders had so many things missing.

Atmosphere: 1

Food: 2

Service: 1

José Martinez

Worst customer service ever, can't add just the broccoli to rice, comes in a bag, just lazy people

Food: 1

Service: 1

Motechi

It is what it is. A fast food joint in a town that thumbs their nose at anything corporate.

> The tacos are better than Taco Bell, way better. You know, the kind that taste great cold the morning after
> The egg rolls are consistently crispy, succulent and tasty, but not so much cold in the morning after
> Their menu is creative and fun
> Drive-through staff is as good as you give. Kindness and good cheer gets you the same. Indifference gets you curt precision. Act a dick and you could get two reactions: huffy stinkeye or cheerful smiles. Pray for the stink eye, cuz smiley has spit in your food.
And that's exactly as it should be at the only 24-hour restaurant in a town where all the food and most of the fun shuts down after 10 pm (We don't count Denny's because none of us go there)
Just be prepared to camp out after last call. The parking lot is filled, and the drive-thru line stretches out onto Ocean Street. (That's, like, a dozen cars at least)
But it can be fun. It's like a happy vampire hangout eating funky clown food while defying the ombuds-pronouns who hate that Jack's Box is a legacy joint grandfathered into a 24 hour business model they long ago banned by mandate in our beloved dead end town with a view.

Vegetarian options: Fries, onion rings, egg rolls, jalapeno poppers, egg cheese potato and pancake breakfast offerings, and more no doubt I'm unaware of

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Supreme Croissant, Taco, Burger, Breakfast Jack, Cheeseburger, Fries, Breakfast Sandwich, French Fries, Jumbo Jack

Charlie DeFilippis

It's a burger shack, fresh produce on my burger, and pretty straight forward. Dig it!

Wheelchair accessibility: Wheel in or out!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

Quinn

Forgot half my order. should've checked but was already too far.

M Jayne

The only place to get good around here after midnight. Their Oreo shakes are the bomb!!
Just remember after midnight you have to use the drive thru unless you’re a delivery driver picking up orders.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Taco, Burger

Natalie Estrada

fresh and hot great service

Atmosphere: 4

Food: 4

Service: 4

Leah Leichty

I came here just to use the restroom. Both bathrooms were locked. No sign saying “restrooms for customers only”. Walked up to the counter. They weren’t busy at all. I asked the guy standing near the register if I could have the bathroom key. He starts to sort of look for it, then the woman in front of me behind the counter (shift manager maybe?) turns around and says “you have to buy something for the key”. I said okay and turned around and walked out. I understand a lot of homeless hang around the fast food joints on Ocean, but it’s pretty ridiculous that I had to buy something in order to just pee. Never giving this store my business again. Absolutely ridiculous. 🙄

Service: 1

Matty “storm” DeLange

Great late night food

Parking: It’s chill

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burger, Fries, Jumbo Jack

Tyler Shank

I wish I got his name but I was helped by the happiest and most cheerful guy at the drive through! Brought a smile to my face and I hope he gets recognized for his excellent customer service!

Atmosphere: 5

Food: 4

Service: 5

John Jack

Slow down

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Burger, Nuggets, Fries

Kathryn Hedges

Clean and tidy fast food restaurant, food was good (breakfast) but the cashier put the wrong name on my online order and put it behind the counter instead of in the pickup area. She insisted I didn't have an order and must have ordered at a different location. The cook was watching and came to the front to point out my order that she filled, or the cashier would have kept my order and my money too.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Fries, Breakfast Sandwich, French Fries

rinozaki stan

waited for an hour just for my order to be cancelled dude i am starving

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