Had a busy Sunday morning and no time to prepare a breakfast at home, so I placed a mobile order to pick up and go. 2 out of 4 items were wrong. Went back to the store to get correct items. The lady at the counter was so rude. She just said she didn’t do the order. She made new one and left them at the counter didn’t say any word for apologize or anything. Took way too longer than expected. Don’t need to go this shop unless you want to get in a trouble. There are other Starbucks near by.
Atmosphere: 1
Food: 1
Service: 1
Jackie Libbey
Great place for coffee and treats. Thank you for those pup cups...my dog love it.
Atmosphere: 5
Food: 5
Service: 5
Anora Al Shihab
The lady was incredibly rude. And she said she would charge me for the steamed milk, even though I've never been charged at any other Starbucks.
Atmosphere: 2
Food: 3
Service: 1
Denise Jada
I came for a specific mug, they didn’t have it. When my little sister asked if she could use the bathroom, the girl at the counter told us we had to purchase something. I understand that the toilet is for customers but I’m not used to this kind of bad service.
Atmosphere: 1
Food: 1
Service: 1
becky s
Chill place. Nice people.
Atmosphere: 5
Food: 5
Service: 5
Bianca Banuelos
First time going. My daughter picked this place on her maps because it was open late and said it had a drive-thru. Unfortunately, there was no drive-thru, but I'm not sure if they closed it at a certain time or if it's a false advertisement. Other than that, this starbucks was a good experience. Employee’s were welcoming. The seating was cute and vintage. My 12 year old and 4 year old gives this place 5 stars 🌟🌟🌟🌟🌟
This was the worst starbucks I’ve ever been to. Allison yelled “I can’t hear you” very rudely at me while taking my order, she needs customer service training. I ordered a drink and a cookie and I waited about 10 minutes for my drink which was fine but then had to wait for almost 10 more minutes for the cookie which I asked to not be warmed up and they warmed up. The place was crowded with a ton of kids talking very loudly and just overall not an inviting atmosphere.
Ryan Price
Wrong food. Not hot. Staff not paying attention. My gf is lactose intolerant. We asked for her drink with oat milk. The label says oat milk. But that’s not how it was made. I’ll spare the graphics you get the point. This location seems to care more about charging a surprise cup fee than actually taking care of the customer. I’ll know better than to go to a star bucks in Santa Cruz in the future.
David Montufar
Awesome employees
Margaret de Moraes
This is my favorite Starbucks in town. The staff are awesome. Keep it up!
James Oeming
I love coming in and hanging out. You can get free coffee refills. Also when you start accumulating points, more and more you'll be able to buy stuff for free. Power outlets are here. That's very important to me Not every establishment has outlets anymore. You can plug your stuff in. But, you have to know where the outlets are up here. They're not available for every table.
Had a busy Sunday morning and no time to prepare a breakfast at home, so I placed a mobile order to pick up and go. 2 out of 4 items were wrong. Went back to the store to get correct items. The lady at the counter was so rude. She just said she didn’t do the order. She made new one and left them at the counter didn’t say any word for apologize or anything. Took way too longer than expected. Don’t need to go this shop unless you want to get in a trouble. There are other Starbucks near by.
Atmosphere: 1
Food: 1
Service: 1
Great place for coffee and treats. Thank you for those pup cups...my dog love it.
Atmosphere: 5
Food: 5
Service: 5
The lady was incredibly rude. And she said she would charge me for the steamed milk, even though I've never been charged at any other Starbucks.
Atmosphere: 2
Food: 3
Service: 1
I came for a specific mug, they didn’t have it. When my little sister asked if she could use the bathroom, the girl at the counter told us we had to purchase something. I understand that the toilet is for customers but I’m not used to this kind of bad service.
Atmosphere: 1
Food: 1
Service: 1
Chill place. Nice people.
Atmosphere: 5
Food: 5
Service: 5
First time going. My daughter picked this place on her maps because it was open late and said it had a drive-thru. Unfortunately, there was no drive-thru, but I'm not sure if they closed it at a certain time or if it's a false advertisement. Other than that, this starbucks was a good experience. Employee’s were welcoming. The seating was cute and vintage. My 12 year old and 4 year old gives this place 5 stars 🌟🌟🌟🌟🌟
Atmosphere: 5
Food: 5
Service: 5
Great Coffee!
Atmosphere: 3
Food: 5
Service: 3
Nice place to get coffee ☕️ 👌
Atmosphere: 5
Food: 5
Service: 5
Just another starbucks
Staff is super helpful
Restaurantji Recommends
This was the worst starbucks I’ve ever been to. Allison yelled “I can’t hear you” very rudely at me while taking my order, she needs customer service training. I ordered a drink and a cookie and I waited about 10 minutes for my drink which was fine but then had to wait for almost 10 more minutes for the cookie which I asked to not be warmed up and they warmed up. The place was crowded with a ton of kids talking very loudly and just overall not an inviting atmosphere.
Wrong food. Not hot. Staff not paying attention. My gf is lactose intolerant. We asked for her drink with oat milk. The label says oat milk. But that’s not how it was made. I’ll spare the graphics you get the point. This location seems to care more about charging a surprise cup fee than actually taking care of the customer. I’ll know better than to go to a star bucks in Santa Cruz in the future.
Awesome employees
This is my favorite Starbucks in town. The staff are awesome. Keep it up!
I love coming in and hanging out. You can get free coffee refills. Also when you start accumulating points, more and more you'll be able to buy stuff for free. Power outlets are here. That's very important to me Not every establishment has outlets anymore. You can plug your stuff in. But, you have to know where the outlets are up here. They're not available for every table.
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