I scheduled a delivery for 11:30am around 10am. App said they left the store at 11:40. No big deal I thought. I didn't need it exactly at 11:30. It'll probably be here soon.
How wrong I was. It's now noon & no delivery. Odd, as I live less than 10 minutes from the store. I call. I say I'm calling to check on my order. Without asking me for any info, the person calling says "The driver just left. *click*" That was a fast hang up. And how did they know who I was? I guess caller ID.
12:15, the tracker says it has been delivered but still no pizza. I call again. "Okay, what was your name?" So much for the caller ID theory. Did he even check last time. "I see it. The driver left a bit ago. It should be there soon." "But I only live 10 minutes away. It was supposed to be here at 11:30." "Okay, I'll call the driver *click*" Man, these guys like to hang up fast.
12:40 still no pizza. Call again. "Can I talk to a manager?" "You can talk to me. What's your issue?" I explain I've been trying to get my order for over an hour. "Oh sorry, it's been busy. They're on their way." She hadn't ask me for my name or number, so I'm skeptical. "The tracker said it was delivered some time ago. Are you sure there wasn't a mistake." "The tracker doesn't work." After some back & forth, I ask if they can just cancel & refund my order. "Your driver already left." "I know, but it's over an hour late & I don't have any confidence it's going to arrive." "It's 6 minutes away." "How do you know that?" "It's 6 minutes away." "Can you please just cancel my order & refund the charge?" "Is 6 minutes away. *click*"
At this point, I don't want to ever order from Domino's again.
I'm not worried about the money. I'll just reverse the charges with the credit card company since they didn't want to refund it. But it was a very frustrating waste of time.
Atmosphere: 1
Food: 3
Service: 1
Bianca G.
One word " AWFUL". Ordered pizza at 8:30 pm and was delivered wrong after 45 minutes. Received second replacement pizza after 10 pm. Manager refused to issue refund. After several calls and asking that he tak the food back and I would be left without dinner. He agreed to issue a refund in 5-7 days. Let's see is actually get it. Will never order from here again. Hidden delivery fee of $7. Stay away this place sucks. At least driver was apologetic. Bad salad bad pizza and over priced don't be a sucker for the coupons . Go somewhere else with better quality. It's worth it!
Food: 1
Service: 1
Kendrick Hill
I do non profit work feeding the needy. After being told by an employee that I could come pick up two extra pies thats were left over, I was given the “run around” by the stiff necked manager who pretended that no one ever spoke to me over the phone or said anything about having left over food to donate. I said that there must have been a misunderstanding, but left nonetheless. TWO WEEKS later I come in to pick up a small order and instead of being greeted with a smile and hello, they all just glare at me and mumble gossip in spanish. I dont appreciate this behavior, especially towards individuals who are working to help this very community.
Atmosphere: 1
Food: 3
Service: 2
Azadeh A
Do they hire DoorDash for delivery that service is so so poor ? Will never again order . Order placed at 6 pm. Then 30 min later app said completed. But no one delivered anything. Then I called the store they said he is on his way. So we waited again. But it arrived close to 8 pm ! 2 hours wait for pizza delivery ! And the guy looked so mad. I opened the door to get the pizzas he looked at be as if I did something wrong he was staring at me with angry face. Scared me. So much attitude so much rudeness and left. I think they deliver through DoorDash that’s why this guy was so rude and scary.
Anna Larmie
Order was placed online for pickup at 4:30 pm got there I was told there was no order placed. I went out to verify everything went through which the tracker said it was ready 20 minutes went by order was there and cold. Not happy at all. Very poor customer service.
Atmosphere: 1
Food: 5
Service: 1
Claudio Herrera
Called three times about an order that never arrived. The person that answered hung up on me when I demanded a refund. Do yourself a favor and go to another pizza chain with customer service. Absolutely abysmal service.
Lastat
This is my spot
Fast crunchy and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pizza, Wings
Ana Picó
The pizza never arrived. They told us that they had been waiting at the location when it is a lie because I was at the door waiting for 15 minutes. We called and they didn't give us a solution.
SEYİD AHMET Özavci
The restaurant says closing time is 1. We are waiting at the restaurant but they don't even pay attention, they are not interested. The time does not match the working hours. The restaurant is that simple The time is now 11.30. However, we are waiting and we cannot get any response. They close early. Who do they notify? They inform. I don't know, but they close early. And right now, pizza is being made inside, but we can't get in.
I had a terrible experience with Domino’s Pizza in Santa Monica, and the customer service was beyond disappointing. Dani (if that’s even her name) was incredibly rude and unhelpful. She had a horrible attitude, refused to give me the name of the manager when I asked, and kept putting me on long holds for no reason. This kind of service is a poor representation of Domino’s, and I expected much better. If this is the standard for how customers are treated here, I won’t be coming back. She said the manager’s name is Jenny, I can’t wait to call back and speak with her.
Service: 1
Ashley Sundquist
We're big fans of this location. Yes, Domino's is a chain...but that's why the food is consistently delicious and predictable. Every Saturday night, my husband and I have a date night in and we order our favorite pizzas from this location. It's a fun ritual. I'm a big fan of the Thin Crust with Extra Spinach and he has a serious food allergy so it's a relief that there's a delicious gluten-free option on the menu for him. There are good deals, a great mobile app and easy delivery. Thank you to the hardworking team here that makes our weekly "date night" at home possible! With a toddler at home, we're grateful that someone else did all the prep, cooking and cleaning for us :)
Food: 5
Service: 5
Lore Martinez
This place is disgusting, they handle the food after receiving money and without gloves... I asked them and they said they had washed their hands but I know that was not the case. Don't eat there
Atmosphere: 1
Food: 1
Service: 1
Barbara Burton
Order the pizza hour later they said I never ordered it and they don't deliver to my address couldn't talk to a manager
Service: 1
P. Kay
Update. The management of this location is fantastic. There was a slight problem with my order the week before and I happened to be close to the store and stopped in to let them know. Jenny handled my issue professionally and was simpathetic to my plight and promptly made things right. She is an asset to the Dominos brand for sure and has fully restored my loyalty to Dominos. Thank you!
Want informed there was a $6 delivery fee, otherwise I would have spent that on little Cesar’s. Pizza was like dry cardboard.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Deluxe Pizza, Pizza
I scheduled a delivery for 11:30am around 10am. App said they left the store at 11:40. No big deal I thought. I didn't need it exactly at 11:30. It'll probably be here soon.
How wrong I was. It's now noon & no delivery. Odd, as I live less than 10 minutes from the store. I call. I say I'm calling to check on my order. Without asking me for any info, the person calling says "The driver just left. *click*" That was a fast hang up. And how did they know who I was? I guess caller ID.
12:15, the tracker says it has been delivered but still no pizza. I call again. "Okay, what was your name?" So much for the caller ID theory. Did he even check last time. "I see it. The driver left a bit ago. It should be there soon." "But I only live 10 minutes away. It was supposed to be here at 11:30." "Okay, I'll call the driver *click*" Man, these guys like to hang up fast.
12:40 still no pizza. Call again. "Can I talk to a manager?" "You can talk to me. What's your issue?" I explain I've been trying to get my order for over an hour. "Oh sorry, it's been busy. They're on their way." She hadn't ask me for my name or number, so I'm skeptical. "The tracker said it was delivered some time ago. Are you sure there wasn't a mistake." "The tracker doesn't work." After some back & forth, I ask if they can just cancel & refund my order. "Your driver already left." "I know, but it's over an hour late & I don't have any confidence it's going to arrive." "It's 6 minutes away." "How do you know that?" "It's 6 minutes away." "Can you please just cancel my order & refund the charge?" "Is 6 minutes away. *click*"
At this point, I don't want to ever order from Domino's again.
I'm not worried about the money. I'll just reverse the charges with the credit card company since they didn't want to refund it. But it was a very frustrating waste of time.
Atmosphere: 1
Food: 3
Service: 1
One word " AWFUL". Ordered pizza at 8:30 pm and was delivered wrong after 45 minutes. Received second replacement pizza after 10 pm. Manager refused to issue refund. After several calls and asking that he tak the food back and I would be left without dinner. He agreed to issue a refund in 5-7 days. Let's see is actually get it. Will never order from here again. Hidden delivery fee of $7. Stay away this place sucks. At least driver was apologetic. Bad salad bad pizza and over priced don't be a sucker for the coupons . Go somewhere else with better quality. It's worth it!
Food: 1
Service: 1
I do non profit work feeding the needy. After being told by an employee that I could come pick up two extra pies thats were left over, I was given the “run around” by the stiff necked manager who pretended that no one ever spoke to me over the phone or said anything about having left over food to donate. I said that there must have been a misunderstanding, but left nonetheless. TWO WEEKS later I come in to pick up a small order and instead of being greeted with a smile and hello, they all just glare at me and mumble gossip in spanish. I dont appreciate this behavior, especially towards individuals who are working to help this very community.
Atmosphere: 1
Food: 3
Service: 2
Do they hire DoorDash for delivery that service is so so poor ? Will never again order . Order placed at 6 pm. Then 30 min later app said completed. But no one delivered anything. Then I called the store they said he is on his way. So we waited again. But it arrived close to 8 pm ! 2 hours wait for pizza delivery ! And the guy looked so mad. I opened the door to get the pizzas he looked at be as if I did something wrong he was staring at me with angry face. Scared me. So much attitude so much rudeness and left. I think they deliver through DoorDash that’s why this guy was so rude and scary.
Order was placed online for pickup at 4:30 pm got there I was told there was no order placed. I went out to verify everything went through which the tracker said it was ready 20 minutes went by order was there and cold. Not happy at all. Very poor customer service.
Atmosphere: 1
Food: 5
Service: 1
Called three times about an order that never arrived. The person that answered hung up on me when I demanded a refund. Do yourself a favor and go to another pizza chain with customer service. Absolutely abysmal service.
This is my spot
Fast crunchy and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pizza, Wings
The pizza never arrived. They told us that they had been waiting at the location when it is a lie because I was at the door waiting for 15 minutes. We called and they didn't give us a solution.
The restaurant says closing time is 1. We are waiting at the restaurant but they don't even pay attention, they are not interested. The time does not match the working hours. The restaurant is that simple The time is now 11.30. However, we are waiting and we cannot get any response. They close early. Who do they notify? They inform. I don't know, but they close early. And right now, pizza is being made inside, but we can't get in.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I had a terrible experience with Domino’s Pizza in Santa Monica, and the customer service was beyond disappointing. Dani (if that’s even her name) was incredibly rude and unhelpful. She had a horrible attitude, refused to give me the name of the manager when I asked, and kept putting me on long holds for no reason. This kind of service is a poor representation of Domino’s, and I expected much better. If this is the standard for how customers are treated here, I won’t be coming back. She said the manager’s name is Jenny, I can’t wait to call back and speak with her.
Service: 1
We're big fans of this location. Yes, Domino's is a chain...but that's why the food is consistently delicious and predictable. Every Saturday night, my husband and I have a date night in and we order our favorite pizzas from this location. It's a fun ritual. I'm a big fan of the Thin Crust with Extra Spinach and he has a serious food allergy so it's a relief that there's a delicious gluten-free option on the menu for him. There are good deals, a great mobile app and easy delivery. Thank you to the hardworking team here that makes our weekly "date night" at home possible! With a toddler at home, we're grateful that someone else did all the prep, cooking and cleaning for us :)
Food: 5
Service: 5
This place is disgusting, they handle the food after receiving money and without gloves... I asked them and they said they had washed their hands but I know that was not the case. Don't eat there
Atmosphere: 1
Food: 1
Service: 1
Order the pizza hour later they said I never ordered it and they don't deliver to my address couldn't talk to a manager
Service: 1
Update.
The management of this location is fantastic.
There was a slight problem with my order the week before and I happened to be close to the store and stopped in to let them know. Jenny handled my issue professionally and was simpathetic to my plight and promptly made things right.
She is an asset to the Dominos brand for sure and has fully restored my loyalty to Dominos.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
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