It says it’s open until 1am but they closed at 10.30pm and when we asked they answered pretty bad that they were closed
Atmosphere: 1
Food: 1
Service: 1
Jathan McCollum
Best Domino's in the city!!
Atmosphere: 5
Food: 5
Service: 5
Diego Ruiz
Didn’t get me all my pizza and didn’t give me refund
Food: 1
Service: 1
Tanya Larry
I’m beyond disappointed with how I was treated. I tried to place an order and gave my address (141 Neilson Way), only to be told they “don’t deliver” — even though I’m literally half a mile away. Then they hung up on me, not once, but THREE times when I tried to call back. This is absolutely unacceptable behavior for any business. I expected way better and honestly, they don't deserve anyone's time or money if this is how they treat customers.
Atmosphere: 1
Service: 1
CHAD
My last review was 4 years ago.
As of April 12th 2025, I am not delighted to say that the customer service has went way downhill. The price is a rip-off and the pizza tastes bad. The other dishes taste bad as well. I don't know what they're doing to this food but it's just not good. EBT is no longer accepted and they catch an attitude if you even ask if they accept it which is absolutely ridiculous.
Manager you really need to get your store back in shape. Does Domino's used to have the best pizza in Santa Monica and it used to have the best service. Get the EBT back in there for people. It's not right to take it out and blame it on system failure. You guys have had over a year to get this fixed.
Atmosphere: 2
Food: 2
Service: 2
Lukas Yanez
They are charging now $1.00 each for red peppers and parmesean cheese
Service: 1
Mary Rahimkhani
This is a really good domino’s .. I never had bad experience… I love their wings .. both delivery and pick up experience has been good so far
I scheduled a delivery for 11:30am around 10am. App said they left the store at 11:40. No big deal I thought. I didn't need it exactly at 11:30. It'll probably be here soon.
How wrong I was. It's now noon & no delivery. Odd, as I live less than 10 minutes from the store. I call. I say I'm calling to check on my order. Without asking me for any info, the person calling says "The driver just left. *click*" That was a fast hang up. And how did they know who I was? I guess caller ID.
12:15, the tracker says it has been delivered but still no pizza. I call again. "Okay, what was your name?" So much for the caller ID theory. Did he even check last time. "I see it. The driver left a bit ago. It should be there soon." "But I only live 10 minutes away. It was supposed to be here at 11:30." "Okay, I'll call the driver *click*" Man, these guys like to hang up fast.
12:40 still no pizza. Call again. "Can I talk to a manager?" "You can talk to me. What's your issue?" I explain I've been trying to get my order for over an hour. "Oh sorry, it's been busy. They're on their way." She hadn't ask me for my name or number, so I'm skeptical. "The tracker said it was delivered some time ago. Are you sure there wasn't a mistake." "The tracker doesn't work." After some back & forth, I ask if they can just cancel & refund my order. "Your driver already left." "I know, but it's over an hour late & I don't have any confidence it's going to arrive." "It's 6 minutes away." "How do you know that?" "It's 6 minutes away." "Can you please just cancel my order & refund the charge?" "Is 6 minutes away. *click*"
At this point, I don't want to ever order from Domino's again.
I'm not worried about the money. I'll just reverse the charges with the credit card company since they didn't want to refund it. But it was a very frustrating waste of time.
Atmosphere: 1
Food: 3
Service: 1
Bianca G.
One word " AWFUL". Ordered pizza at 8:30 pm and was delivered wrong after 45 minutes. Received second replacement pizza after 10 pm. Manager refused to issue refund. After several calls and asking that he tak the food back and I would be left without dinner. He agreed to issue a refund in 5-7 days. Let's see is actually get it. Will never order from here again. Hidden delivery fee of $7. Stay away this place sucks. At least driver was apologetic. Bad salad bad pizza and over priced don't be a sucker for the coupons . Go somewhere else with better quality. It's worth it!
Food: 1
Service: 1
Kendrick Hill
I do non profit work feeding the needy. After being told by an employee that I could come pick up two extra pies thats were left over, I was given the “run around” by the stiff necked manager who pretended that no one ever spoke to me over the phone or said anything about having left over food to donate. I said that there must have been a misunderstanding, but left nonetheless. TWO WEEKS later I come in to pick up a small order and instead of being greeted with a smile and hello, they all just glare at me and mumble gossip in spanish. I dont appreciate this behavior, especially towards individuals who are working to help this very community.
Atmosphere: 1
Food: 3
Service: 2
Azadeh A
Do they hire DoorDash for delivery that service is so so poor ? Will never again order . Order placed at 6 pm. Then 30 min later app said completed. But no one delivered anything. Then I called the store they said he is on his way. So we waited again. But it arrived close to 8 pm ! 2 hours wait for pizza delivery ! And the guy looked so mad. I opened the door to get the pizzas he looked at be as if I did something wrong he was staring at me with angry face. Scared me. So much attitude so much rudeness and left. I think they deliver through DoorDash that’s why this guy was so rude and scary.
Anna Larmie
Order was placed online for pickup at 4:30 pm got there I was told there was no order placed. I went out to verify everything went through which the tracker said it was ready 20 minutes went by order was there and cold. Not happy at all. Very poor customer service.
Very slow. Never again.
Service: 1
They charge $2 for pepper
Not coming back
It says it’s open until 1am but they closed at 10.30pm and when we asked they answered pretty bad that they were closed
Atmosphere: 1
Food: 1
Service: 1
Best Domino's in the city!!
Atmosphere: 5
Food: 5
Service: 5
Didn’t get me all my pizza and didn’t give me refund
Food: 1
Service: 1
I’m beyond disappointed with how I was treated. I tried to place an order and gave my address (141 Neilson Way), only to be told they “don’t deliver” — even though I’m literally half a mile away. Then they hung up on me, not once, but THREE times when I tried to call back. This is absolutely unacceptable behavior for any business. I expected way better and honestly, they don't deserve anyone's time or money if this is how they treat customers.
Atmosphere: 1
Service: 1
My last review was 4 years ago.
As of April 12th 2025, I am not delighted to say that the customer service has went way downhill. The price is a rip-off and the pizza tastes bad. The other dishes taste bad as well. I don't know what they're doing to this food but it's just not good. EBT is no longer accepted and they catch an attitude if you even ask if they accept it which is absolutely ridiculous.
Manager you really need to get your store back in shape. Does Domino's used to have the best pizza in Santa Monica and it used to have the best service. Get the EBT back in there for people. It's not right to take it out and blame it on system failure. You guys have had over a year to get this fixed.
Atmosphere: 2
Food: 2
Service: 2
They are charging now $1.00 each for red peppers and parmesean cheese
Service: 1
This is a really good domino’s .. I never had bad experience… I love their wings .. both delivery and pick up experience has been good so far
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sweet Mango Habanero Wings, Lava Cake
Want informed there was a $6 delivery fee, otherwise I would have spent that on little Cesar’s. Pizza was like dry cardboard.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Deluxe Pizza, Pizza
Restaurantji Recommends
I scheduled a delivery for 11:30am around 10am. App said they left the store at 11:40. No big deal I thought. I didn't need it exactly at 11:30. It'll probably be here soon.
How wrong I was. It's now noon & no delivery. Odd, as I live less than 10 minutes from the store. I call. I say I'm calling to check on my order. Without asking me for any info, the person calling says "The driver just left. *click*" That was a fast hang up. And how did they know who I was? I guess caller ID.
12:15, the tracker says it has been delivered but still no pizza. I call again. "Okay, what was your name?" So much for the caller ID theory. Did he even check last time. "I see it. The driver left a bit ago. It should be there soon." "But I only live 10 minutes away. It was supposed to be here at 11:30." "Okay, I'll call the driver *click*" Man, these guys like to hang up fast.
12:40 still no pizza. Call again. "Can I talk to a manager?" "You can talk to me. What's your issue?" I explain I've been trying to get my order for over an hour. "Oh sorry, it's been busy. They're on their way." She hadn't ask me for my name or number, so I'm skeptical. "The tracker said it was delivered some time ago. Are you sure there wasn't a mistake." "The tracker doesn't work." After some back & forth, I ask if they can just cancel & refund my order. "Your driver already left." "I know, but it's over an hour late & I don't have any confidence it's going to arrive." "It's 6 minutes away." "How do you know that?" "It's 6 minutes away." "Can you please just cancel my order & refund the charge?" "Is 6 minutes away. *click*"
At this point, I don't want to ever order from Domino's again.
I'm not worried about the money. I'll just reverse the charges with the credit card company since they didn't want to refund it. But it was a very frustrating waste of time.
Atmosphere: 1
Food: 3
Service: 1
One word " AWFUL". Ordered pizza at 8:30 pm and was delivered wrong after 45 minutes. Received second replacement pizza after 10 pm. Manager refused to issue refund. After several calls and asking that he tak the food back and I would be left without dinner. He agreed to issue a refund in 5-7 days. Let's see is actually get it. Will never order from here again. Hidden delivery fee of $7. Stay away this place sucks. At least driver was apologetic. Bad salad bad pizza and over priced don't be a sucker for the coupons . Go somewhere else with better quality. It's worth it!
Food: 1
Service: 1
I do non profit work feeding the needy. After being told by an employee that I could come pick up two extra pies thats were left over, I was given the “run around” by the stiff necked manager who pretended that no one ever spoke to me over the phone or said anything about having left over food to donate. I said that there must have been a misunderstanding, but left nonetheless. TWO WEEKS later I come in to pick up a small order and instead of being greeted with a smile and hello, they all just glare at me and mumble gossip in spanish. I dont appreciate this behavior, especially towards individuals who are working to help this very community.
Atmosphere: 1
Food: 3
Service: 2
Do they hire DoorDash for delivery that service is so so poor ? Will never again order . Order placed at 6 pm. Then 30 min later app said completed. But no one delivered anything. Then I called the store they said he is on his way. So we waited again. But it arrived close to 8 pm ! 2 hours wait for pizza delivery ! And the guy looked so mad. I opened the door to get the pizzas he looked at be as if I did something wrong he was staring at me with angry face. Scared me. So much attitude so much rudeness and left. I think they deliver through DoorDash that’s why this guy was so rude and scary.
Order was placed online for pickup at 4:30 pm got there I was told there was no order placed. I went out to verify everything went through which the tracker said it was ready 20 minutes went by order was there and cold. Not happy at all. Very poor customer service.
Atmosphere: 1
Food: 5
Service: 1
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