Shake Shack Santa Monica

Jeremy was such a sweetheart! Very friendly and kind in communicating for and delivering my catering order. The management staff was so great in their quick communication over email and helped create a vegan option for catering, too. Food was of great quality and was gobbled up quickly. I especially loved the extra condiments like honey mustard and barbecue sauce that we were provided.

Food: 5

Service: 5

Chicken sandwich was better than I expected!! Good food, good environment, and spacious!

Atmosphere: 5

Food: 5

Service: 5

Great place to eat.

Atmosphere: 5

Food: 5

Service: 5

Shake Shack never disappoints, but this visit stood out because of how great the service was. The food was super fresh and flavorful, and the whole restaurant was spotless with a really clean and inviting atmosphere.

A huge shoutout to Paul—he was incredible. From the moment we walked in, he greeted us warmly and made us feel welcome. He checked in on us with the perfect balance of attentiveness without ever being overbearing. You can tell he genuinely cares about the guests’ experience and goes above and beyond to make sure everything is perfect. His kindness and professionalism really elevated our visit and made the meal even more enjoyable.

It’s rare to come across someone who makes such a positive impression, and Paul absolutely did. Thanks to him, this was by far one of the best Shake Shack experiences I’ve had. I’ll definitely be coming back when I’m back in LA!

Atmosphere: 5

Food: 5

Service: 5

This Shake Shack on Wilshire and Fifth feels right at home under the California sun. Housed in a mid-century style building, it attracts a nice mix of locals and tourists. I especially appreciate that they offer not one but two solid vegetarian burger options (the mushroom and the black bean patty) while still being a go-to spot for classic burger lovers. You need also to give a try to their lemonade. Four stars on food as I always find their burgers a little bit too salty to my taste

Last, big kudos to the team here—the service is consistently warm and welcoming. A great addition to Santa Monica!

Atmosphere: 5

Food: 4

Service: 5

great value

Atmosphere: 5

Food: 5

Service: 5

The best shake I've ever had!

Atmosphere: 5

Food: 5

Service: 5

Staff is always friendly and the food is always good.

Atmosphere: 4

Food: 5

Service: 5

It was extremely busy Sunday night but despite the chaos the employees and manager maintained great communication and service, going the extra mile to help each customer

Atmosphere: 5

Food: 4

Service: 5

Nice Service. Especially a young man who is probably the manager of this location.

Atmosphere: 5

Food: 5

Service: 5

Great burgers 🍔

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Shackburger - Double

Although no combo is available for a meal, the service is impeccable. Staff helped me pick out an option to eat being it was my first time there. A bit pricey for my budget but the food was good.

Atmosphere: 5

Food: 5

Service: 5

We stopped by Shake Shack in Santa Monica, and as someone with symptomatic celiac disease, I was glad to find they offer a gluten-free bun option for their burgers (for an additional $1).

I had the:

ShackBurger – single patty with cheese, lettuce, tomato, and ShackSauce
💲 $6.69 + $1 for the gluten-free bun

The burger was delicious and I had no symptoms, which speaks well for their kitchen handling. However, the fries are not safe for people with celiac, as they are not cooked in a dedicated fryer — something to be aware of.

It’s more of a casual fast-food setup, but they have outdoor seating, which was actually quite pleasant.

Atmosphere: 3

Food: 5

Service: 4

Awesome food and amazing service

Atmosphere: 5

Food: 5

Service: 5

My hubby and I went for dinner; the burger was good, a little greasy. Some of the crinkle fries were a little overcooked, but i ate them because they're my favorite. The location is clean and the staff were very nice and hospitable, per usual. Hubby and I will be back for our Shake Shack dates.

Atmosphere: 4

Food: 4

Service: 5