Unfortunately if something goes wrong with your order, no one in customer service seems to care. You can’t speak with someone about it. You can text, which is fine, but they (whoever that may be) will give you some pre-written response that doesn’t address your concerns. For instance, press one if there were missing ingredients in your order. I pressed 1, the response is something like, we’re sorry you weren’t happy, please check our app for a small discount on your next order. I ordered an Italian chopped salad . It was missing one of the main ingredients, salami. The salad was mostly kale, a couple of grape tomatoes and about a tablespoon of garbanzo beans with Italian dressing. Sweet greens corporate seems to have automated everything and they obviously don’t care how their customers feel or whether they got what they paid for. The experience is beyond frustrating when something goes wrong.Fortunately I went back to the restaurant in person and the employee was very nice about it and tried to help even though their hands are somewhat tied and there’s little that they can really do. Still, they were more helpful than texting with a computer system. However, I had to walk all the way back there at night to get it kind of resolved. I was tired and still hungry at the end. But at least the person behind the counter was nice about it . I just don’t have much faith in this company. Not sure that I will go back again.
Sara Z.
I'm a regular at this Sweetgreen since I work up the street. I have tried quite a few of their salads over the years and have liked almost all of them. The recently added Italian Chopped salad has been one of my favorites since it's tasty but doesn't leave me feeling to stuffed and bloated afterwards. I am knocking off a star for 2 reasons. The first being that I've shown up quite a few times to the food not being ready for pickup, a couple times I even had to wait half an hour which is not ideal on a limited lunch break from work. The other reason is they didn't bring back my absolute favorite seasonal salad (chicken + Brussels) this past Thanksgiving season. Hopefully they bring it back next year!
CJ S.
I'm still shaking from this experience. I ordered two miso salmons through Postmates and when they arrived one of those bowls was missing the salmon. I just had hip surgery and walked up there in the dark with my cane about four blocks so I could get the salmon added to the bowl. Yup.... Sometimes life sucks a bit. The manager, Dennis, insisted he'd included the salmon, implying that the delivery person did something with it. It escalated quickly. His attitude was crap. All he had to do was say that's odd and sorry for the inconvenience. But no--he was obstinate that he'd done it right and hostile. He said, "Well, I gave you what you want." He didn't even bother with giving me back the bag that it came in. I had to insist on one. I told him I was going to file a complaint and then he came around the counter repeating my name loudly so everyone could hear it, saying he was going to file a complaint against me. He actually stalked me out the door. Mind you, I'm still wobbly with a cane and wearing a heart monitor. I was shocked by his bullying behavior and frightened. I told him he was being a jerk and he replied. "Good. I'll be a jerk the rest of my life." How is this guy working with the public and a manager? I've never experienced anything like this at a restaurant before. Sweetgreens, you've got a ticking timebomb employee.
Арсений Моро́зов
Food is decent enough and the crew are nice depending on the day. A couple of the guys seemingly don't like talking and are very standoffish. But most are nice.Freshness is 50/50. I've ordered the same custom salad two days in a row, the first had fresh romaine the second was rusting. Which is disappointing given that the prices can be pretty up there.Pretty location with a lot of sunlight in the dining area. Although it can get pretty crowded during the early lunch hours. Bit dusty some days as well. Also they get really busy with delivery during the early lunch and dinner hours, so if you're looking to order during these times please understand that you may have to wait due to the huge amount of orders coming in. I've seen their second salad line be completely full with a huge stack waiting at the start of it.
Atmosphere: 5
Food: 5
Service: 3
Nathalie Chan
I’m now a salad fan ! But man my mouth got tired from all that
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Shroomami
Alicia Vance
If you order delivery they will forget something--bread dressing toppings, something will be missing, I'm done ordering from this location.
Atmosphere: 1
Food: 1
Service: 1
Tania M.
If your fine with a mediocre salad, most probable someone being rude to you and long wait time service, then this is the place for you. The first time I came here the service was lousy, the staff and manager were rude. They tell you, you may need to wait about 10 minutes for tofu bake, but it ends up being closer to 25 minutes as they are in no rush to start it. The second time I came, I saw new faces most everyone was pleasant. However the lady who baked the tofu seemed in no hurry to get it started and we waited about 20 minutes and then she was rude finishing up my salad and forgot my bread as well.
Elizabeth L.
Thank you Chris & Sela!!!! Chris made great suggestions and both he and Sela were so efficient kind big smiles and made the dining experience so nice!!!! Delicious food Thank you
Marianne K.
I've been to a few Sweetgreen locations throughout LA, and while normally it's a good experience, this location was subpar. Ordered in person yesterday on Sunday at 6pm. They were missing several items (both fresh ingredients and lids), and the woman working on our bowls made mistakes that I had to correct her on! I had to ask for a bag (normally it's just bagged at check out) and she pointed in the direction of small individual bags, when I had ordered 5 bowls. I then had to ask for the obvious, a large bag. She had such an attitude. Unacceptable. Clearly the employees here are asleep on the job.
Josh N.
Just recently started a keto/paleo diet and their menu is a perfect fit not just for the diet but my budget as well. I eat there a few times a week now and get happily greeted and graciously treated by Naftali and/or Mike, always prioritizing me as a welcomed regular. I can always appreciate how clean they keep the place and especially in the wake of the pandemic. Would definitely encourage paying them a visit and trying one of my faves: Hummus Crunch, Kale Ceasar, or the Chicken Pesto Parm. And the best part, being a picky eater myself at times, customizing a salad to suit me and my taste buds... Hope ya'll enjoy!!
I went in this evening and ordered a salad, when I was checking out the woman told me the key pad was broken and I had to press the numbers underneath instead of the green enter. When I did that it added over a 20% tip, I told her I didn't want to leave a tip and she promised me it didn't. I asked for my receipt and low and behold, there was a $2.38 tip added, which I specifically did not want. I asked her to please refund it, which they said they "didn't know how to do." I watched the woman do this with the 4 other people in line behind me and each time it added a tip without them knowing. Absolutely insane way to handle a business, and so dishonest. If you look at the transactions from this evening, you'll see every single order had a tip, and none of them as genuine from a customer.
John H.
A sad way to part with $20.The basic elements are there for a good meal, but this one is not crisp.
Elif ÇELİKKAYA
Never order take outs from this location. I have waited for 15 for my pick up order to be completed in store. While they finished everyones order before me.They have a million of delivery orders which they are not doing!
Atmosphere: 4
Food: 4
Service: 1
indigo marroquin
the service was amazing (thank you Natielli!) and my bowl is PERFECT i feel so good after coming here!
Atmosphere: 5
Food: 5
Service: 5
Teresa C.
Food quality is typically good. The portions tend to be smaller when you order online versus in person though! The service is inconsistent and never amazing :( I was just there today and I definitely experienced the "no eye contact, no hello" treatment that I read in a few other reviews. And this isn't the first time at this location. I don't need a conversation or even a smile! But when I greet you and ask how you are, a response at a minimum, would be professional. I enjoyed my peach & goat cheese salad at least!
Unfortunately if something goes wrong with your order, no one in customer service seems to care. You can’t speak with someone about it. You can text, which is fine, but they (whoever that may be) will give you some pre-written response that doesn’t address your concerns. For instance, press one if there were missing ingredients in your order. I pressed 1, the response is something like, we’re sorry you weren’t happy, please check our app for a small discount on your next order. I ordered an Italian chopped salad . It was missing one of the main ingredients, salami. The salad was mostly kale, a couple of grape tomatoes and about a tablespoon of garbanzo beans with Italian dressing. Sweet greens corporate seems to have automated everything and they obviously don’t care how their customers feel or whether they got what they paid for. The experience is beyond frustrating when something goes wrong.Fortunately I went back to the restaurant in person and the employee was very nice about it and tried to help even though their hands are somewhat tied and there’s little that they can really do. Still, they were more helpful than texting with a computer system. However, I had to walk all the way back there at night to get it kind of resolved. I was tired and still hungry at the end. But at least the person behind the counter was nice about it . I just don’t have much faith in this company. Not sure that I will go back again.
I'm a regular at this Sweetgreen since I work up the street. I have tried quite a few of their salads over the years and have liked almost all of them. The recently added Italian Chopped salad has been one of my favorites since it's tasty but doesn't leave me feeling to stuffed and bloated afterwards. I am knocking off a star for 2 reasons. The first being that I've shown up quite a few times to the food not being ready for pickup, a couple times I even had to wait half an hour which is not ideal on a limited lunch break from work. The other reason is they didn't bring back my absolute favorite seasonal salad (chicken + Brussels) this past Thanksgiving season. Hopefully they bring it back next year!
I'm still shaking from this experience. I ordered two miso salmons through Postmates and when they arrived one of those bowls was missing the salmon. I just had hip surgery and walked up there in the dark with my cane about four blocks so I could get the salmon added to the bowl. Yup.... Sometimes life sucks a bit. The manager, Dennis, insisted he'd included the salmon, implying that the delivery person did something with it. It escalated quickly. His attitude was crap. All he had to do was say that's odd and sorry for the inconvenience. But no--he was obstinate that he'd done it right and hostile. He said, "Well, I gave you what you want." He didn't even bother with giving me back the bag that it came in. I had to insist on one. I told him I was going to file a complaint and then he came around the counter repeating my name loudly so everyone could hear it, saying he was going to file a complaint against me. He actually stalked me out the door. Mind you, I'm still wobbly with a cane and wearing a heart monitor. I was shocked by his bullying behavior and frightened. I told him he was being a jerk and he replied. "Good. I'll be a jerk the rest of my life." How is this guy working with the public and a manager? I've never experienced anything like this at a restaurant before. Sweetgreens, you've got a ticking timebomb employee.
Food is decent enough and the crew are nice depending on the day. A couple of the guys seemingly don't like talking and are very standoffish. But most are nice.Freshness is 50/50. I've ordered the same custom salad two days in a row, the first had fresh romaine the second was rusting. Which is disappointing given that the prices can be pretty up there.Pretty location with a lot of sunlight in the dining area. Although it can get pretty crowded during the early lunch hours. Bit dusty some days as well. Also they get really busy with delivery during the early lunch and dinner hours, so if you're looking to order during these times please understand that you may have to wait due to the huge amount of orders coming in. I've seen their second salad line be completely full with a huge stack waiting at the start of it.
Atmosphere: 5
Food: 5
Service: 3
I’m now a salad fan ! But man my mouth got tired from all that
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Shroomami
If you order delivery they will forget something--bread dressing toppings, something will be missing, I'm done ordering from this location.
Atmosphere: 1
Food: 1
Service: 1
If your fine with a mediocre salad, most probable someone being rude to you and long wait time service, then this is the place for you. The first time I came here the service was lousy, the staff and manager were rude. They tell you, you may need to wait about 10 minutes for tofu bake, but it ends up being closer to 25 minutes as they are in no rush to start it. The second time I came, I saw new faces most everyone was pleasant. However the lady who baked the tofu seemed in no hurry to get it started and we waited about 20 minutes and then she was rude finishing up my salad and forgot my bread as well.
Thank you Chris & Sela!!!! Chris made great suggestions and both he and Sela were so efficient kind big smiles and made the dining experience so nice!!!! Delicious food Thank you
I've been to a few Sweetgreen locations throughout LA, and while normally it's a good experience, this location was subpar. Ordered in person yesterday on Sunday at 6pm. They were missing several items (both fresh ingredients and lids), and the woman working on our bowls made mistakes that I had to correct her on! I had to ask for a bag (normally it's just bagged at check out) and she pointed in the direction of small individual bags, when I had ordered 5 bowls. I then had to ask for the obvious, a large bag. She had such an attitude. Unacceptable. Clearly the employees here are asleep on the job.
Just recently started a keto/paleo diet and their menu is a perfect fit not just for the diet but my budget as well. I eat there a few times a week now and get happily greeted and graciously treated by Naftali and/or Mike, always prioritizing me as a welcomed regular. I can always appreciate how clean they keep the place and especially in the wake of the pandemic. Would definitely encourage paying them a visit and trying one of my faves: Hummus Crunch, Kale Ceasar, or the Chicken Pesto Parm. And the best part, being a picky eater myself at times, customizing a salad to suit me and my taste buds... Hope ya'll enjoy!!
Restaurantji Recommends
I went in this evening and ordered a salad, when I was checking out the woman told me the key pad was broken and I had to press the numbers underneath instead of the green enter. When I did that it added over a 20% tip, I told her I didn't want to leave a tip and she promised me it didn't. I asked for my receipt and low and behold, there was a $2.38 tip added, which I specifically did not want. I asked her to please refund it, which they said they "didn't know how to do." I watched the woman do this with the 4 other people in line behind me and each time it added a tip without them knowing. Absolutely insane way to handle a business, and so dishonest. If you look at the transactions from this evening, you'll see every single order had a tip, and none of them as genuine from a customer.
A sad way to part with $20.The basic elements are there for a good meal, but this one is not crisp.
Never order take outs from this location. I have waited for 15 for my pick up order to be completed in store. While they finished everyones order before me.They have a million of delivery orders which they are not doing!
Atmosphere: 4
Food: 4
Service: 1
the service was amazing (thank you Natielli!) and my bowl is PERFECT i feel so good after coming here!
Atmosphere: 5
Food: 5
Service: 5
Food quality is typically good. The portions tend to be smaller when you order online versus in person though! The service is inconsistent and never amazing :( I was just there today and I definitely experienced the "no eye contact, no hello" treatment that I read in a few other reviews. And this isn't the first time at this location. I don't need a conversation or even a smile! But when I greet you and ask how you are, a response at a minimum, would be professional. I enjoyed my peach & goat cheese salad at least!