Cant go wrong with dunkins or baskins š super friendly staff. Will be back again!
Atmosphere: 4
Food: 4
Service: 4
Michael Gonzales
Absolutely will not be returning to this location or any dunkin donuts. You're pretty much forced to use the digital kiosk which I'm not of a fan of at all. If you wait in line it takes forever while people who are using the kiosk are served before you, then people are coming in picking up orders. Whoever waits in line gets served last. Smfh why can't I just wait in line and be served in a timely manner. F their whole system. I'm fine with going to literally anywhere else, waiting in line and being served next. Not put the order in through your phone in advance or flip through a menu on a screen for 5 minutes. RIDICULOUS. I just want a cup of coffee!!
Atmosphere: 1
Food: 1
Service: 1
Isa Santi
I'm sorry, but the management at this location is so poor that it might be better to replace them entirely. I firmly believe that issues like these are not the fault of the staff but a result of upper managementās shortcomings.
Each time I visit with my coworker, itās clear they are consistently understaffed. Mornings are especially chaotic, with customers waiting at least 15 minutes because there are only one or two people working the register and making drinks. This is unfair to both the staff and the customers.
Another significant issue that highlights management's negligence is the failure to dispose of expired food properly. Having worked in fast food myself, I know that food safety training is mandatory and provided by upper management. Employees are required to take a food safety test, and the certification must be renewed yearly. In these courses, you're taught to dispose of expired food immediately. If a product reaches its expiration date, it must be used beforehand, and anything left over must be discarded without exceptions.
From my experience here, itās evident that expired food isnāt being thrown out. The hash-brown bites and other refrigerated items that only need reheating often taste like freezer burn, indicating they've been stored for months. This is a clear violation and could easily result in a food safety inspection write-up.
Again, this isnāt the staff's faultāitās a management issue. The employees here seem overworked, underpaid, and burnt out. They look miserable, and itās no surprise that no one greets customers or offers a smile. I would feel the same way if I were working under such conditions.
My coworker, who has lived in the area for years, mentioned that the drinks and service used to be much better. However, over the past three years, the quality has significantly declined.
If I visit again and notice that the food or drinks are subpar or the experience remains negative, I will have no choice but to report this location to the health department. I sincerely hope upper management is either held accountable or replaced with someone who takes staff well-being and customer satisfaction seriously.
Atmosphere: 1
Food: 1
Service: 1
Berenice Hernandez
I ordered a coffee with 2 caramel 2 vanilla bean & oatmilk. They put 2 cream instead of 2 caramel. I let them know & the worker āremade itā when she gave it to me it was exactly the same thing 2 cream again. For some reason my coffee always looks extremely dark too no matter the milk I get and I see other peoples drinks look perfectly made. They used to have employees who made the drinks so good but theyāre not there anymore unfortunately.
Service: 1
Aide Esmeralda
Unprofessional Service
I recently visited Dunkin' and had an incredibly disappointing experience. From the moment I walked in, the atmosphere felt unwelcoming and the store was not clean. There was a general sense of disorganization, with trash and unclean surfaces throughout the space. It was not the typical Dunkin' standard Iāve come to expect.
What really stood out, however, was the unprofessional behavior of Antonio, the manager. Not only was he rude to customers, but I also witnessed him making out with a coworker outside the store during what should have been work hours. This lack of professionalism is completely unacceptable, especially from someone in a managerial role. It was clear that customer service was not a priority that day.
Atmosphere: 1
Food: 1
Service: 1
Carmen Solis
The wait is always long workers always have a bad attitude. Today it took me 1tmins to get my ice coffee
Atmosphere: 1
Food: 1
Service: 1
Anthony S.
Hole in the wall, but hey, it's a Dunkin'!
Atmosphere: 3
Food: 5
Service: 4
Anthony Sabihon
Hole in the wall, but hey, it's a Dunkin'!
Atmosphere: 3
Food: 5
Service: 4
SLT
Walked in to see two workers behind the counter and a bunch of people (about 15) in front of the pick up waiting. Should've taken that as a sign. It was painful watching the two workers scrambling to keep up, one of them making drinks and taking orders while the other worked on sandwiches. Then we overheard that they had run out of eggs. Instead of telling everyone waiting so that we could all decide whether to request a refund or not, they only would tell the customer they called up. This slowed their progress considerably. To add insult to injury, the sandwich we finally did receive was very small and had very little cheese and bacon on it. Super disappointed.
Atmosphere: 1
Food: 2
Service: 1
Anais Ramos
Had a horrible experience at this location. It was not busy at all. There were two other ladies at the moment.There was no one taking orders. One of the girls working had a bad attitude. No greeting. I grabbed my food. Never coming back to this location.
This location made mine and my husband's coffee, and it was tasty. It also has a Baskin Robbins inside as well.
Atmosphere: 5
Food: 5
Service: 5
Cynthia Ulloa
Every person in this photo has been waiting more than 15 minutes. They are clearly short staffed (only 2 workers) I donāt think a customer should be waiting this long. Horrible service. Itās not the workers fault but the owner and manager. They need to learn how to run a business
Atmosphere: 1
Food: 1
Service: 1
Joshue Huerta
The workers where very helpful
Atmosphere: 5
Food: 5
Service: 5
Eve
I went to get a coffee. The waiting was long 15 mins +. They help other people first that came after. When I noticed that, I asked one of the Clerks why, she responded:"we're making the coffee". I told her: "you should of tell me when I ordered", I'm late for work!" The two Clerks didn't even apologized or offer compensation for the waiting . It's the last time I go there lousy service, rude and unpolite. Will chase Customers away! isnot the only place that sales coffee and notthe best!.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Classic Donuts
John H. Wilson
I give the girl credit. apparently she was the only employee who showed up today.
Cant go wrong with dunkins or baskins š super friendly staff. Will be back again!
Atmosphere: 4
Food: 4
Service: 4
Absolutely will not be returning to this location or any dunkin donuts. You're pretty much forced to use the digital kiosk which I'm not of a fan of at all. If you wait in line it takes forever while people who are using the kiosk are served before you, then people are coming in picking up orders. Whoever waits in line gets served last. Smfh why can't I just wait in line and be served in a timely manner. F their whole system. I'm fine with going to literally anywhere else, waiting in line and being served next. Not put the order in through your phone in advance or flip through a menu on a screen for 5 minutes. RIDICULOUS. I just want a cup of coffee!!
Atmosphere: 1
Food: 1
Service: 1
I'm sorry, but the management at this location is so poor that it might be better to replace them entirely. I firmly believe that issues like these are not the fault of the staff but a result of upper managementās shortcomings.
Each time I visit with my coworker, itās clear they are consistently understaffed. Mornings are especially chaotic, with customers waiting at least 15 minutes because there are only one or two people working the register and making drinks. This is unfair to both the staff and the customers.
Another significant issue that highlights management's negligence is the failure to dispose of expired food properly. Having worked in fast food myself, I know that food safety training is mandatory and provided by upper management. Employees are required to take a food safety test, and the certification must be renewed yearly. In these courses, you're taught to dispose of expired food immediately. If a product reaches its expiration date, it must be used beforehand, and anything left over must be discarded without exceptions.
From my experience here, itās evident that expired food isnāt being thrown out. The hash-brown bites and other refrigerated items that only need reheating often taste like freezer burn, indicating they've been stored for months. This is a clear violation and could easily result in a food safety inspection write-up.
Again, this isnāt the staff's faultāitās a management issue. The employees here seem overworked, underpaid, and burnt out. They look miserable, and itās no surprise that no one greets customers or offers a smile. I would feel the same way if I were working under such conditions.
My coworker, who has lived in the area for years, mentioned that the drinks and service used to be much better. However, over the past three years, the quality has significantly declined.
If I visit again and notice that the food or drinks are subpar or the experience remains negative, I will have no choice but to report this location to the health department. I sincerely hope upper management is either held accountable or replaced with someone who takes staff well-being and customer satisfaction seriously.
Atmosphere: 1
Food: 1
Service: 1
I ordered a coffee with 2 caramel 2 vanilla bean & oatmilk. They put 2 cream instead of 2 caramel. I let them know & the worker āremade itā when she gave it to me it was exactly the same thing 2 cream again. For some reason my coffee always looks extremely dark too no matter the milk I get and I see other peoples drinks look perfectly made. They used to have employees who made the drinks so good but theyāre not there anymore unfortunately.
Service: 1
Unprofessional Service
I recently visited Dunkin' and had an incredibly disappointing experience. From the moment I walked in, the atmosphere felt unwelcoming and the store was not clean. There was a general sense of disorganization, with trash and unclean surfaces throughout the space. It was not the typical Dunkin' standard Iāve come to expect.
What really stood out, however, was the unprofessional behavior of Antonio, the manager. Not only was he rude to customers, but I also witnessed him making out with a coworker outside the store during what should have been work hours. This lack of professionalism is completely unacceptable, especially from someone in a managerial role. It was clear that customer service was not a priority that day.
Atmosphere: 1
Food: 1
Service: 1
The wait is always long workers always have a bad attitude. Today it took me 1tmins to get my ice coffee
Atmosphere: 1
Food: 1
Service: 1
Hole in the wall, but hey, it's a Dunkin'!
Atmosphere: 3
Food: 5
Service: 4
Hole in the wall, but hey, it's a Dunkin'!
Atmosphere: 3
Food: 5
Service: 4
Walked in to see two workers behind the counter and a bunch of people (about 15) in front of the pick up waiting. Should've taken that as a sign. It was painful watching the two workers scrambling to keep up, one of them making drinks and taking orders while the other worked on sandwiches. Then we overheard that they had run out of eggs. Instead of telling everyone waiting so that we could all decide whether to request a refund or not, they only would tell the customer they called up. This slowed their progress considerably. To add insult to injury, the sandwich we finally did receive was very small and had very little cheese and bacon on it. Super disappointed.
Atmosphere: 1
Food: 2
Service: 1
Had a horrible experience at this location. It was not busy at all. There were two other ladies at the moment.There was no one taking orders. One of the girls working had a bad attitude. No greeting. I grabbed my food. Never coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location made mine and my husband's coffee, and it was tasty. It also has a Baskin Robbins inside as well.
Atmosphere: 5
Food: 5
Service: 5
Every person in this photo has been waiting more than 15 minutes. They are clearly short staffed (only 2 workers) I donāt think a customer should be waiting this long. Horrible service. Itās not the workers fault but the owner and manager. They need to learn how to run a business
Atmosphere: 1
Food: 1
Service: 1
The workers where very helpful
Atmosphere: 5
Food: 5
Service: 5
I went to get a coffee. The waiting was long 15 mins +. They help other people first that came after.
When I noticed that, I asked one of the Clerks why, she responded:"we're making the coffee".
I told her: "you should of tell me when I ordered", I'm late for work!"
The two Clerks didn't even apologized or offer compensation for the waiting . It's the last time I go there lousy service, rude and unpolite. Will chase Customers away! isnot the only place that sales coffee and notthe best!.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Classic Donuts
I give the girl credit. apparently she was the only employee who showed up today.
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