Ordered for pickup and order was an hour late despite it not being busy. The staff weren't if any help and were unapologetic about their mistake. Bad management and service. The food is fine but would recommend getting from another location to avoid the bad experience.
Yvette L.
I love their japchae, pickled radish, and chicken. This has been my favorite go-to lunch or dinner to eat!
Jeannie W.
The Korean fried chicken still the best. It was so crispy and tasty you can't eat just one. We ordered 2 orders of fried chicken wings and one order of bibimbap. Don't forget to go there for the lunch specials.
Lynn Eglan
I have been going here ever since it opened. It is a little pricey but so worth it. When you walk in the place is pretty big and clean. You are greeted right away upon walking in. This time around, we ordered online for pick up and ordered a few items we haven't tried.We ordered:1. Bulgogi fries - I was surprised how good it was. I wasn't expecting much since they are known for their chicken.2. Potstickers - Crunchy and soft in the middle. I love how they drizzle the sauce on top.3. Popcorn shrimp - of course, the shrimp was not the biggest, but it was so addictive. Something about the batter being crunchy and chewy, once you eat one, you can't stop.4. House fried rice (bulgogi) - very flavorful, but the rice was a little too sticky to my liking and a little too sweet.5. Korean Fried Chicken with soy glaze - Alwaus got you smacking. It's so crunchy and not overly saucey. This goes great with the pickled radish.6. Korean donuts - I don't know why, but I had high expectations. I was disappointed. It was just a regular sugar doughnut. I was expecting it to be chewier, like with rice flour. If you're thinking about it, don't bother. It's not worth the price.Overall, you can never go wrong with going here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pickled Radish, Chicken Wings
Fran V.
I always come here for an easy take out dinner option. Soy garlic is my favorite for chicken especially with the pickled radish. I also sometimes get the potstickers and fries which are solid add-ons. They can get pretty busy for take out so I try to call ahead or order online 20-30 min.
Andre M.
Got some chicken 2 flavors. Soy garlic and spicy. Very crispy but not very good. Also got potstickers which were delicious. The service in the place is ok seems used the kiosk to order the food.
Lynnelle E.
I have been going here ever since it opened. It is a little pricey but so worth it. When you walk in the place is pretty big and clean. You are greeted right away upon walking in. This time around, we ordered online for pick up and ordered a few items we haven't tried. We ordered: 1. Bulgogi fries - I was surprised how good it was. I wasn't expecting much since they are known for their chicken. 2. Potstickers - Crunchy and soft in the middle. I love how they drizzle the sauce on top. 3. Popcorn shrimp - of course, the shrimp was not the biggest, but it was so addictive. Something about the batter being crunchy and chewy, once you eat one, you can't stop. 4. House fried rice (bulgogi) - very flavorful, but the rice was a little too sticky to my liking and a little too sweet. 5. Korean Fried Chicken with soy glaze - Alwaus got you smacking. It's so crunchy and not overly saucey. This goes great with the pickled radish. 6. Korean donuts - I don't know why, but I had high expectations. I was disappointed. It was just a regular sugar doughnut. I was expecting it to be chewier, like with rice flour. If you're thinking about it, don't bother. It's not worth the price. Overall, you can never go wrong with going here.
Whitney Davis
I'll be dreaming of the fried chicken until I can come back and eat it again. SO GOOD!! Everyone was so nice here, fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries
Cielita C.
This korean chicken is actually very flavorful! Bonchon chicken has a specific taste that no other foodchains have which makes it unique. Their other sides are also really good especially their fried rice. The service is very fast & they usually get busy on the weekends & early during the day. We came around closing time on a weekday that's why there wasn't much customers. Parking can be hard since this restaurant is located inside Westborough plaza. Nothing really special with the ambiance for me, but the quality of their food is what makes this place good.
Reca A.
Who doesn't love chicken?!! My personal favorite is the bulgogi fries!!! The service is good too. Fast and easy
Very nice and chill bonchon. The service was great and most of the food was amazing.The chicken combo and sliders were top tier but the fries… I mean bonchon fries are some of my favorite but this time it was bad. And by bad I mean horrible. They were like overdone but cold steak fries. Not the flaky crispy outside and soft inside, hot fries I know and love. They’re like fries you’d expect to get at Dennys. I’m not sure what happened but everything else was good. Popcorn shrimp wasn’t great but decent. I didn’t expect a lot to begin with.While disappointing, the server was cool and really friendly.I’d definitely go to another bonchon if you like the fries, I assume most people would.
Atmosphere: 5
Food: 4
Service: 5
Allan H.
Called in to make an order through the phone and Chloe took my order. She had a terrible attitude and acted as if I was doing something wrong or had interrupted her by calling. I had asked for a clarification on the menu and she got super annoyed and included curse words in her responses towards me. Never received such terrible customer service trying to order food.
Mon- Si-A (Mon-Si-A)
Server careless throw dishes on the bin. Which splash the vinegar radish sauce on me!!Very poor service
Atmosphere: 2
Food: 2
Angie L.
I have no words other than....... FOOD IS HORRIBLE!!!! WORST THAN CAFETERIA FOOD! I highly DO NOT recommend. Your better off eating Cup O' Noodle at home!
Marina S.
Emily took my order and she had a horrible attitude. She seems like she hates her job as she was rolling her eyes and mumbling under her breath while taking my order. Another gentleman gave me my order and I thanked him for being so friendly unlike his other coworker. She heard me and started yelling at me to say it to her face. The man was holding her back and she was yelling in my face, "Say it to my fucking face." She also mentioned that I was scared to mention it to her and that I should do something about it. I have never been treated with so much disrespect by an employee. Someone who doesn't know how to work with customers should not have a customer service job.
Ordered for pickup and order was an hour late despite it not being busy. The staff weren't if any help and were unapologetic about their mistake. Bad management and service. The food is fine but would recommend getting from another location to avoid the bad experience.
I love their japchae, pickled radish, and chicken. This has been my favorite go-to lunch or dinner to eat!
The Korean fried chicken still the best. It was so crispy and tasty you can't eat just one. We ordered 2 orders of fried chicken wings and one order of bibimbap. Don't forget to go there for the lunch specials.
I have been going here ever since it opened. It is a little pricey but so worth it. When you walk in the place is pretty big and clean. You are greeted right away upon walking in. This time around, we ordered online for pick up and ordered a few items we haven't tried.We ordered:1. Bulgogi fries - I was surprised how good it was. I wasn't expecting much since they are known for their chicken.2. Potstickers - Crunchy and soft in the middle. I love how they drizzle the sauce on top.3. Popcorn shrimp - of course, the shrimp was not the biggest, but it was so addictive. Something about the batter being crunchy and chewy, once you eat one, you can't stop.4. House fried rice (bulgogi) - very flavorful, but the rice was a little too sticky to my liking and a little too sweet.5. Korean Fried Chicken with soy glaze - Alwaus got you smacking. It's so crunchy and not overly saucey. This goes great with the pickled radish.6. Korean donuts - I don't know why, but I had high expectations. I was disappointed. It was just a regular sugar doughnut. I was expecting it to be chewier, like with rice flour. If you're thinking about it, don't bother. It's not worth the price.Overall, you can never go wrong with going here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pickled Radish, Chicken Wings
I always come here for an easy take out dinner option. Soy garlic is my favorite for chicken especially with the pickled radish. I also sometimes get the potstickers and fries which are solid add-ons. They can get pretty busy for take out so I try to call ahead or order online 20-30 min.
Got some chicken 2 flavors. Soy garlic and spicy. Very crispy but not very good. Also got potstickers which were delicious. The service in the place is ok seems used the kiosk to order the food.
I have been going here ever since it opened. It is a little pricey but so worth it. When you walk in the place is pretty big and clean. You are greeted right away upon walking in. This time around, we ordered online for pick up and ordered a few items we haven't tried. We ordered: 1. Bulgogi fries - I was surprised how good it was. I wasn't expecting much since they are known for their chicken. 2. Potstickers - Crunchy and soft in the middle. I love how they drizzle the sauce on top. 3. Popcorn shrimp - of course, the shrimp was not the biggest, but it was so addictive. Something about the batter being crunchy and chewy, once you eat one, you can't stop. 4. House fried rice (bulgogi) - very flavorful, but the rice was a little too sticky to my liking and a little too sweet. 5. Korean Fried Chicken with soy glaze - Alwaus got you smacking. It's so crunchy and not overly saucey. This goes great with the pickled radish. 6. Korean donuts - I don't know why, but I had high expectations. I was disappointed. It was just a regular sugar doughnut. I was expecting it to be chewier, like with rice flour. If you're thinking about it, don't bother. It's not worth the price. Overall, you can never go wrong with going here.
I'll be dreaming of the fried chicken until I can come back and eat it again. SO GOOD!! Everyone was so nice here, fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries
This korean chicken is actually very flavorful! Bonchon chicken has a specific taste that no other foodchains have which makes it unique. Their other sides are also really good especially their fried rice. The service is very fast & they usually get busy on the weekends & early during the day. We came around closing time on a weekday that's why there wasn't much customers. Parking can be hard since this restaurant is located inside Westborough plaza. Nothing really special with the ambiance for me, but the quality of their food is what makes this place good.
Who doesn't love chicken?!! My personal favorite is the bulgogi fries!!! The service is good too. Fast and easy
Restaurantji Recommends
Very nice and chill bonchon. The service was great and most of the food was amazing.The chicken combo and sliders were top tier but the fries… I mean bonchon fries are some of my favorite but this time it was bad. And by bad I mean horrible. They were like overdone but cold steak fries. Not the flaky crispy outside and soft inside, hot fries I know and love. They’re like fries you’d expect to get at Dennys. I’m not sure what happened but everything else was good. Popcorn shrimp wasn’t great but decent. I didn’t expect a lot to begin with.While disappointing, the server was cool and really friendly.I’d definitely go to another bonchon if you like the fries, I assume most people would.
Atmosphere: 5
Food: 4
Service: 5
Called in to make an order through the phone and Chloe took my order. She had a terrible attitude and acted as if I was doing something wrong or had interrupted her by calling. I had asked for a clarification on the menu and she got super annoyed and included curse words in her responses towards me. Never received such terrible customer service trying to order food.
Server careless throw dishes on the bin. Which splash the vinegar radish sauce on me!!Very poor service
Atmosphere: 2
Food: 2
I have no words other than....... FOOD IS HORRIBLE!!!! WORST THAN CAFETERIA FOOD! I highly DO NOT recommend. Your better off eating Cup O' Noodle at home!
Emily took my order and she had a horrible attitude. She seems like she hates her job as she was rolling her eyes and mumbling under her breath while taking my order. Another gentleman gave me my order and I thanked him for being so friendly unlike his other coworker. She heard me and started yelling at me to say it to her face. The man was holding her back and she was yelling in my face, "Say it to my fucking face." She also mentioned that I was scared to mention it to her and that I should do something about it. I have never been treated with so much disrespect by an employee. Someone who doesn't know how to work with customers should not have a customer service job.