I am sure you are struggling in this location and I am sure it is because of your manager/staff. I was about the order but first I wanted to use the restroom to wash my hand. But with an attitude she said it is for customers only but I told her I am a customer but she said I have to order it first again with mean face. Nobody would do business with this type of employees. That manager needs to know that she is in touristic place and she MUST be kind and friendly at all times. She is the face of our LA hospitality. She needs tobe reeducated for a better customer service or she needs to be somewhere else! Sorry, you lost your customer to Panda express this time. Time of event: 16:15pm.
Atmosphere: 1
Service: 1
Recommended dishes: Taco Salad
Jessica Kenniston
Wheelchair accessibility: Horrible services
Food: 5
Service: 1
Recommended dishes: Chicken Tenders
Betania Luques
Their French fries are to die for, super crunch and hot
Steffen O.
Friendly service and delicious burgers. Criticism: There was a lot on the floor...
Atmosphere: 3
Food: 4
Service: 5
James
2 for $10 burger deal is a good value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Burger
MC
Manager, Angeles, is quite possibly the worst manager I have ever encountered. She overcharges the customers and then blames it on them not asking for the specials. Do you go to McDonalds when they have a food special and have to say at the window that you want the $2.99 sandwich? NO! They are smart enough to enter the price accordingly. Otherwise, don’t post the specials! She consistently gives attitude every time we go- which we won’t anymore. Guessing with her as manager, this location will be closing soon anyway. HORRIBLE CUSTOMER SERVICE- STAY AWAY!
Atmosphere: 2
Food: 4
Service: 1
Richard West
The staff were very rude.i had to ask twice for the restroom code because they just shouted it at
Atmosphere: 1
Service: 1
Manuel Garcia
I was surprised at how clean the restaurant was. It was spotless and the customer service was amazing. Ramon and Ivan were amazing and accommodating. They were also patient as my mom and auntie were too particular faith their order. I thank them! Blessings!Dietary restrictions: My elderly mom and auntie were particular with their order and I thank Ramon and Ivan were extremely caring and patient
Atmosphere: 5
Food: 5
Service: 5
Sofia Lopez
I’ve been coming here for years and always love the food and service! All the employees are always nice and quick with my order. My food always tastes great!
Atmosphere: 5
Food: 5
Service: 5
Cristal Martinez
Amazing Carls Jr. the workers are wonderful and service is good. Very fast and was acknowledged as soon as I entered the location. Had a big order and nothing was missing or done wrong, truly appreciate their fast pace.
Love thus location the food is great and the service is fast so far no
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Western Bacon Cheeseburger, Double Western Bacon Cheeseburger, Fried Zucchini
G V
Awesome service from Carlos G and his team.
Atmosphere: 5
Service: 5
Kevin K
Good location, good service, fresh food sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Maria Dominguez
After going to universal studios we decided to get carls jr, worse experience of my life! the afternoon manager had the worse attitude cussing at the employees in Spanish, she yelled at my friend when she asked a question, she didnt get my order right and everytime I was looking to the menu to see what to order she kept making noises of frustration and rollling her eyes! When it was my turn to get my food I heard her say "apurate ponle la hamburguesa para que se vayan los cabrones!" I understand Spanish she was cussing at us for been there. And now I have been throwing up since Saturday I went to the ER for my son and me because after eating there we ended up with fever, nausea vomiting and it stared about 1 hour after we ate here. We had to pull over in the grapevine to start throwing up, and today is Wednesday and we are still throwing up fever of 103.9 the ER stated its due to contaminated food or unsanitary hand washing. I hope they take action towards the manager WORSE experience in my life I will never recommend carls jr to anyone ever!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Justin Palmer
Honestly I ordered through postmates and I expected to pick app the order. They have the order ready and now i'm waiting through the drive through. My food is cold. They won't pick up the phone. The guy at the window was rude.
I am sure you are struggling in this location and I am sure it is because of your manager/staff. I was about the order but first I wanted to use the restroom to wash my hand. But with an attitude she said it is for customers only but I told her I am a customer but she said I have to order it first again with mean face. Nobody would do business with this type of employees. That manager needs to know that she is in touristic place and she MUST be kind and friendly at all times. She is the face of our LA hospitality. She needs tobe reeducated for a better customer service or she needs to be somewhere else! Sorry, you lost your customer to Panda express this time. Time of event: 16:15pm.
Atmosphere: 1
Service: 1
Recommended dishes: Taco Salad
Wheelchair accessibility: Horrible services
Food: 5
Service: 1
Recommended dishes: Chicken Tenders
Their French fries are to die for, super crunch and hot
Friendly service and delicious burgers. Criticism: There was a lot on the floor...
Atmosphere: 3
Food: 4
Service: 5
2 for $10 burger deal is a good value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Burger
Manager, Angeles, is quite possibly the worst manager I have ever encountered. She overcharges the customers and then blames it on them not asking for the specials. Do you go to McDonalds when they have a food special and have to say at the window that you want the $2.99 sandwich? NO! They are smart enough to enter the price accordingly. Otherwise, don’t post the specials! She consistently gives attitude every time we go- which we won’t anymore. Guessing with her as manager, this location will be closing soon anyway. HORRIBLE CUSTOMER SERVICE- STAY AWAY!
Atmosphere: 2
Food: 4
Service: 1
The staff were very rude.i had to ask twice for the restroom code because they just shouted it at
Atmosphere: 1
Service: 1
I was surprised at how clean the restaurant was. It was spotless and the customer service was amazing. Ramon and Ivan were amazing and accommodating. They were also patient as my mom and auntie were too particular faith their order. I thank them! Blessings!Dietary restrictions: My elderly mom and auntie were particular with their order and I thank Ramon and Ivan were extremely caring and patient
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming here for years and always love the food and service! All the employees are always nice and quick with my order. My food always tastes great!
Atmosphere: 5
Food: 5
Service: 5
Amazing Carls Jr. the workers are wonderful and service is good. Very fast and was acknowledged as soon as I entered the location. Had a big order and nothing was missing or done wrong, truly appreciate their fast pace.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beyond Burger, Chicken Tenders, Western Bacon Cheeseburger, Onion Rings, Fried, Sandwich
Restaurantji Recommends
Love thus location the food is great and the service is fast so far no
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Western Bacon Cheeseburger, Double Western Bacon Cheeseburger, Fried Zucchini
Awesome service from Carlos G and his team.
Atmosphere: 5
Service: 5
Good location, good service, fresh food sandwiches!
Atmosphere: 5
Food: 5
Service: 5
After going to universal studios we decided to get carls jr, worse experience of my life! the afternoon manager had the worse attitude cussing at the employees in Spanish, she yelled at my friend when she asked a question, she didnt get my order right and everytime I was looking to the menu to see what to order she kept making noises of frustration and rollling her eyes! When it was my turn to get my food I heard her say "apurate ponle la hamburguesa para que se vayan los cabrones!" I understand Spanish she was cussing at us for been there. And now I have been throwing up since Saturday I went to the ER for my son and me because after eating there we ended up with fever, nausea vomiting and it stared about 1 hour after we ate here. We had to pull over in the grapevine to start throwing up, and today is Wednesday and we are still throwing up fever of 103.9 the ER stated its due to contaminated food or unsanitary hand washing. I hope they take action towards the manager WORSE experience in my life I will never recommend carls jr to anyone ever!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Honestly I ordered through postmates and I expected to pick app the order. They have the order ready and now i'm waiting through the drive through. My food is cold. They won't pick up the phone. The guy at the window was rude.
Atmosphere: 1
Food: 3
Service: 1