Ordered on the app and app skipped my choice to use the drive-thru and went to pick up inside. I explained what happened and gave my order number. The cashier and the server at window 2 would not get my order. Said I had to come in the store. This has happened twice before, and the other stores gave me my food through the drive thru. What is wrong with this picture?
Atmosphere: 3
Food: 3
Service: 1
alexa mccomb
went through the drive-thru late at night, and the service was awesome! The girl at the window was super friendly and made sure my order was perfect. The frappes were the best I’ve had! Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Chu Juvenal
No receipt and no action from the staffs
Service: 1
Zhang Parker
I like this place
Atmosphere: 5
Food: 5
Service: 5
Ziad Shehadeh
Used to be much better but in the last year, food is becoming very dry and off, food I’m eating feels like it has been left out for hours before it was served. I thought maybe this is a one time thing, but this has been consistent every time I got food from this branch for more than a year.
Atmosphere: 1
Food: 1
Service: 1
Ivy Xue
I ordered 20pieces nuggets by drive through only gave me 10.
Atmosphere: 1
Food: 3
Service: 1
Melanie Hay
They don't know how to read their own orders I guess. My receipt clearly said two 20 piece mcnuggets and 6 sauces, and after waiting fifteen to twenty minutes for them to make my nuggets, they only gave me one 20 piece and no sauce. When I drove back so they could correct their mistake, not only did I have to explain three times that they forgot one of my 20 pieces, but the shift manager had the audacity to tell the girl at the drive thru window to only give me 5 sauces, not six. Five sauces for 40 total nuggets? After making such a ridiculous mistake and making me wait that long in the first place? Glad I won't likely ever be back there.
Food: 3
Service: 2
Nirmit Shetty
chicken strips are average
Atmosphere: 4
Food: 2
Service: 5
kaitPirO
Staff doesn’t pay attention to drive thru at night if we go directly to the window they say you will have to get a round twice
I’ve visited this McDonald’s location several times, and unfortunately, the service consistently falls short. The staff lacks diversity and many seem to struggle with fluent English, which may contribute to frequent order mistakes. On three separate occasions, I ordered an iced coffee and each time it was incorrect, there was never any flavor added, despite my request.
Getting help at the counter is another ongoing issue. I’ve often found myself standing there for 10 to 15 minutes before anyone acknowledges me. Employees will see me waiting and continue with their tasks without offering assistance.
That said, it’s still McDonald’s, so the food generally tastes as expected, when it’s made correctly. I hope this location improves its customer service and staff communication to provide a better experience.
Atmosphere: 4
Food: 4
Service: 1
Purnima Sokol
Tastes great, fresh and satisfying.
Atmosphere: 5
Food: 5
Service: 5
Cecilia Miyamoto
Curbside pickup and the lady who brought my meal out pass the items from the passenger side which no one sits there. I asked for ketchup and she told me she didn't have any with her and stood there for a few seconds... And I had to ask if she could bring me some..... Waited 10 min until there's finally another curbside pickup when she finally came out with the ketchup. If I didn't had a sleeping toddler in the back I would've just go in and grab it myself. After I got home ... 2 orders of mcnuggts NONE of the sauces I ordered was there and there's no napkins!!!!!!
Erick Valencia
This McDonalds takes forever to get your food, I always have to wait 30 minutes for my order due to a lack of staff working behind the counter, and constantly ignoring customers. Highly recommend avoiding this McDonald’s
Atmosphere: 1
Food: 3
Service: 1
Dana R
This is the first mc Donald's to have fresh hot French friends and made the big mac #1 very perfect. It wasn't smashed or over sauced..
20 plus minutes no food
Atmosphere: 1
Service: 1
Ordered on the app and app skipped my choice to use the drive-thru and went to pick up inside. I explained what happened and gave my order number. The cashier and the server at window 2 would not get my order. Said I had to come in the store. This has happened twice before, and the other stores gave me my food through the drive thru. What is wrong with this picture?
Atmosphere: 3
Food: 3
Service: 1
went through the drive-thru late at night, and the service was awesome! The girl at the window was super friendly and made sure my order was perfect. The frappes were the best I’ve had! Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
No receipt and no action from the staffs
Service: 1
I like this place
Atmosphere: 5
Food: 5
Service: 5
Used to be much better but in the last year, food is becoming very dry and off, food I’m eating feels like it has been left out for hours before it was served. I thought maybe this is a one time thing, but this has been consistent every time I got food from this branch for more than a year.
Atmosphere: 1
Food: 1
Service: 1
I ordered 20pieces nuggets by drive through only gave me 10.
Atmosphere: 1
Food: 3
Service: 1
They don't know how to read their own orders I guess. My receipt clearly said two 20 piece mcnuggets and 6 sauces, and after waiting fifteen to twenty minutes for them to make my nuggets, they only gave me one 20 piece and no sauce. When I drove back so they could correct their mistake, not only did I have to explain three times that they forgot one of my 20 pieces, but the shift manager had the audacity to tell the girl at the drive thru window to only give me 5 sauces, not six. Five sauces for 40 total nuggets? After making such a ridiculous mistake and making me wait that long in the first place? Glad I won't likely ever be back there.
Food: 3
Service: 2
chicken strips are average
Atmosphere: 4
Food: 2
Service: 5
Staff doesn’t pay attention to drive thru at night if we go directly to the window they say you will have to get a round twice
Restaurantji Recommends
Review for McDonald’s on Lawrence Expressway…
I’ve visited this McDonald’s location several times, and unfortunately, the service consistently falls short. The staff lacks diversity and many seem to struggle with fluent English, which may contribute to frequent order mistakes. On three separate occasions, I ordered an iced coffee and each time it was incorrect, there was never any flavor added, despite my request.
Getting help at the counter is another ongoing issue. I’ve often found myself standing there for 10 to 15 minutes before anyone acknowledges me. Employees will see me waiting and continue with their tasks without offering assistance.
That said, it’s still McDonald’s, so the food generally tastes as expected, when it’s made correctly. I hope this location improves its customer service and staff communication to provide a better experience.
Atmosphere: 4
Food: 4
Service: 1
Tastes great, fresh and satisfying.
Atmosphere: 5
Food: 5
Service: 5
Curbside pickup and the lady who brought my meal out pass the items from the passenger side which no one sits there. I asked for ketchup and she told me she didn't have any with her and stood there for a few seconds... And I had to ask if she could bring me some..... Waited 10 min until there's finally another curbside pickup when she finally came out with the ketchup. If I didn't had a sleeping toddler in the back I would've just go in and grab it myself.
After I got home ... 2 orders of mcnuggts NONE of the sauces I ordered was there and there's no napkins!!!!!!
This McDonalds takes forever to get your food, I always have to wait 30 minutes for my order due to a lack of staff working behind the counter, and constantly ignoring customers. Highly recommend avoiding this McDonald’s
Atmosphere: 1
Food: 3
Service: 1
This is the first mc Donald's to have fresh hot French friends and made the big mac #1 very perfect. It wasn't smashed or over sauced..
Atmosphere: 5
Food: 5
Service: 5
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