Okay, so I checked out this place on West El Camino Real in Sunnyvale – it’s a pretty lively spot! Definitely seemed popular, lots of people. The food was a bit pricier than I expected, almost like a fancy version of panda Chinese. Portions were decent though. The staff were super friendly, especially our waiter, she was really attentive. Parking was a bit of a pain because it’s shared with other businesses. I got the extra spicy sauce – definitely needed it! Would go back with friends for a fun evening.
Atmosphere: 5
Food: 5
Service: 5
James Wetherald
Terrible
Atmosphere: 1
Food: 1
Service: 1
Veeru Bhora
If you are looking for Vegetarian/Vegan food - continue reading.
We had fond memories of eating at PF Changs. Decline over the past 3-5 years is apparent. Last night we went there as a family to celebrate a special birthday. After being seated (which was much slower than what we had experienced before) - we were just sitting at the table for about 15mins without even water on the table. Once the waiter came over - we asked to double check if the vegetarian dishes were actually vegan. Waiter didn't know the difference between vegan and vegetarian. And when we asked to check with the chef - they came back within a min to tell us ALL vegetarian dishes were not vegan - which we know was not true.
We felt unwelcome and left with a decision never ever to go back to PF Chang's.
At the very least, do yourself a favor - don't go to Sunnyvale.
Atmosphere: 3
Food: 1
Service: 1
Mahek Bhora
TL;DR PF Chang’s has been on a constant decline for the last decade but it seems that it has finally hit rock bottom.
We are an Indian vegetarian + no eggs family. We had a reservation, which comes with the expectation of not having to wait at the front to get seated. More than half the place was empty, yet we still had to wait 10 minutes at the front for the waiter to come seat us.
Finally seated, apparently we’re invisible now because not a single server comes by for another 10 minutes to even offer us water.
After we ask for someone to take our order, the server was extremely unprepared when we asked for a list of the vegan dishes / vegetarian dishes that could be made vegan. I had to explain what the difference was between vegan and vegetarian. To my own server. At a restaurant that is in the Bay Area. The context speaks for itself. He was receptive and friendly though, so that was one nice moment out of the rest of the mess.
Following this learning session, I requested that he (1) go to the kitchen and (2) ask the chef if the (a) Lettuce Wraps, (b) Mongolian Tofu, (c) Buddha’s Feast, and (d) Mapo Tofu could be made vegan.
He returns — less than 2 minutes later — with a smile on his face and tells us that nothing can be made vegan, so I ask: “does everything have eggs or something?”
He replied “yes” without missing a beat.
I know for a fact that the lettuce wraps must’ve been vegan because we had those 1 year ago at the Palo Alto PF Chang’s location.
There are 2 possibilities here: the tried and true classic recipe has been changed in the past year or our server didn’t go to the chef to ask about our request. I’m hoping it’s the first one.
I still asked him to check with the chef because when you’ve got strict dietary restrictions, it’s better to check than it is to eat your meal with a side of paranoia.
We decided to leave since we couldn’t eat anything there, but knowing that we had to waste 40 minutes for something that should’ve taken 15 minutes tops, was disappointing.
We will not be returning to any PF Chang’s locations from here on out.
Atmosphere: 1
Food: 1
Service: 1
Sarah Nguyen
This is the best PF Chang’s I’ve ever been to…and I used to work for the company years ago so I’ve experienced a lot of locations! The atmosphere and layout is gorgeous, the service was outstanding from the hostess to the food runner to the server and most importantly, the food was exceptional. We had a great selection of dishes (Mongolian Trio, Crispy Honey Shrimp, Orange Chicken, Beef Lo Mein, Cauliflower, lettuce wraps, potstickers and crab wontons) and every single dish was incredible. They even brought my mama-in-law a birthday dessert and it was delicious (banana spring rolls).
The only suggestions to improve: •Do not bring kids meals before the entrees or kids finish and whine/rush us through the main meal. •Adding tax to an automatic gratuity is excessive, but not their issue (it’s lawmakers) so I didn’t deduct stars. We already paid tax on the bill. Now we pay tax on an auto gratuity? Then you tax our server on his gratuity too? Yikes.
Other than that, we are very happy with our experience.
Atmosphere: 5
Food: 5
Service: 5
Vonnie Williams
Our servers were great. It's sad there are only 1 PFC in South bay area, and 1 in Palo Alto. The menu is pared down like fast food, but the food is decent. We had the special lobster dumplings in miso sauce that was not that great. Everything else was fine. I like the boboa drinks. My favorite is the chicken lettuce wrap. We'll be returning for sure!
Atmosphere: 4
Food: 4
Service: 4
Asem Ghonima
It was a terrible experience. We arrived with hungry kids, placed our order first, and somehow ended up being the very last group to receive our food. When I politely asked the waiter why our order was delayed, he acted frustrated—as if the issue was our fault. Other tables finished eating and waited a long time while we still had nothing. We’re definitely not coming back to this place.
Service: 1
Joy Simons
Had my daughters graduation party there and everything was amazing we loved it all we had great servers Julia and Efe they were so nice and helpful great service thank you
Atmosphere: 5
Food: 5
Service: 5
Nikol Jensen
Average experience. Did came out a little cold, we waited for drinks. I think it server may have been newer, he did a good job but seemed confused and a little frustrated.
The food was excellent. The table service and food delivery need improvement. Food delivery to the table was lacking. Runners did not announce food when presenting and placing it on the table. Checkbacks were slow.
Amy
We had a wonderful dining experience and the food was fantastic...as always! Also- Thanks Christine for excellent service at the bar!
George Trevino
Then our waiter was amazing. So polite and on point with customer service. Thank you again!
Atmosphere: 5
Food: 5
Service: 5
Laura Sampson
P.F. Chang's is always a great experience! They have a great menu with so many gluten-free options. The staff is so helpful with allergies too. We love their food too!
Atmosphere: 4
Food: 5
Service: 5
Mohamed Omer
Decent. Had to ask for a fork though....maybe she was mad she got $0 tip 🤣
Okay, so I checked out this place on West El Camino Real in Sunnyvale – it’s a pretty lively spot! Definitely seemed popular, lots of people. The food was a bit pricier than I expected, almost like a fancy version of panda Chinese. Portions were decent though. The staff were super friendly, especially our waiter, she was really attentive. Parking was a bit of a pain because it’s shared with other businesses. I got the extra spicy sauce – definitely needed it! Would go back with friends for a fun evening.
Atmosphere: 5
Food: 5
Service: 5
Terrible
Atmosphere: 1
Food: 1
Service: 1
If you are looking for Vegetarian/Vegan food - continue reading.
We had fond memories of eating at PF Changs. Decline over the past 3-5 years is apparent. Last night we went there as a family to celebrate a special birthday. After being seated (which was much slower than what we had experienced before) - we were just sitting at the table for about 15mins without even water on the table. Once the waiter came over - we asked to double check if the vegetarian dishes were actually vegan. Waiter didn't know the difference between vegan and vegetarian. And when we asked to check with the chef - they came back within a min to tell us ALL vegetarian dishes were not vegan - which we know was not true.
We felt unwelcome and left with a decision never ever to go back to PF Chang's.
At the very least, do yourself a favor - don't go to Sunnyvale.
Atmosphere: 3
Food: 1
Service: 1
TL;DR PF Chang’s has been on a constant decline for the last decade but it seems that it has finally hit rock bottom.
We are an Indian vegetarian + no eggs family. We had a reservation, which comes with the expectation of not having to wait at the front to get seated. More than half the place was empty, yet we still had to wait 10 minutes at the front for the waiter to come seat us.
Finally seated, apparently we’re invisible now because not a single server comes by for another 10 minutes to even offer us water.
After we ask for someone to take our order, the server was extremely unprepared when we asked for a list of the vegan dishes / vegetarian dishes that could be made vegan. I had to explain what the difference was between vegan and vegetarian. To my own server. At a restaurant that is in the Bay Area. The context speaks for itself. He was receptive and friendly though, so that was one nice moment out of the rest of the mess.
Following this learning session, I requested that he (1) go to the kitchen and (2) ask the chef if the (a) Lettuce Wraps, (b) Mongolian Tofu, (c) Buddha’s Feast, and (d) Mapo Tofu could be made vegan.
He returns — less than 2 minutes later — with a smile on his face and tells us that nothing can be made vegan, so I ask: “does everything have eggs or something?”
He replied “yes” without missing a beat.
I know for a fact that the lettuce wraps must’ve been vegan because we had those 1 year ago at the Palo Alto PF Chang’s location.
There are 2 possibilities here: the tried and true classic recipe has been changed in the past year or our server didn’t go to the chef to ask about our request. I’m hoping it’s the first one.
I still asked him to check with the chef because when you’ve got strict dietary restrictions, it’s better to check than it is to eat your meal with a side of paranoia.
We decided to leave since we couldn’t eat anything there, but knowing that we had to waste 40 minutes for something that should’ve taken 15 minutes tops, was disappointing.
We will not be returning to any PF Chang’s locations from here on out.
Atmosphere: 1
Food: 1
Service: 1
This is the best PF Chang’s I’ve ever been to…and I used to work for the company years ago so I’ve experienced a lot of locations!
The atmosphere and layout is gorgeous, the service was outstanding from the hostess to the food runner to the server and most importantly, the food was exceptional.
We had a great selection of dishes (Mongolian Trio, Crispy Honey Shrimp, Orange Chicken, Beef Lo Mein, Cauliflower, lettuce wraps, potstickers and crab wontons) and every single dish was incredible. They even brought my mama-in-law a birthday dessert and it was delicious (banana spring rolls).
The only suggestions to improve:
•Do not bring kids meals before the entrees or kids finish and whine/rush us through the main meal.
•Adding tax to an automatic gratuity is excessive, but not their issue (it’s lawmakers) so I didn’t deduct stars. We already paid tax on the bill. Now we pay tax on an auto gratuity? Then you tax our server on his gratuity too? Yikes.
Other than that, we are very happy with our experience.
Atmosphere: 5
Food: 5
Service: 5
Our servers were great. It's sad there are only 1 PFC in South bay area, and 1 in Palo Alto. The menu is pared down like fast food, but the food is decent. We had the special lobster dumplings in miso sauce that was not that great. Everything else was fine. I like the boboa drinks. My favorite is the chicken lettuce wrap. We'll be returning for sure!
Atmosphere: 4
Food: 4
Service: 4
It was a terrible experience. We arrived with hungry kids, placed our order first, and somehow ended up being the very last group to receive our food. When I politely asked the waiter why our order was delayed, he acted frustrated—as if the issue was our fault. Other tables finished eating and waited a long time while we still had nothing. We’re definitely not coming back to this place.
Service: 1
Had my daughters graduation party there and everything was amazing we loved it all we had great servers Julia and Efe they were so nice and helpful great service thank you
Atmosphere: 5
Food: 5
Service: 5
Average experience. Did came out a little cold, we waited for drinks. I think it server may have been newer, he did a good job but seemed confused and a little frustrated.
Atmosphere: 3
Food: 3
Service: 3
The best mongolian beef i ever ate
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was excellent. The table service and food delivery need improvement. Food delivery to the table was lacking. Runners did not announce food when presenting and placing it on the table. Checkbacks were slow.
We had a wonderful dining experience and the food was fantastic...as always! Also- Thanks Christine for excellent service at the bar!
Then our waiter was amazing.
So polite and on point with customer service. Thank you again!
Atmosphere: 5
Food: 5
Service: 5
P.F. Chang's is always a great experience! They have a great menu with so many gluten-free options. The staff is so helpful with allergies too. We love their food too!
Atmosphere: 4
Food: 5
Service: 5
Decent. Had to ask for a fork though....maybe she was mad she got $0 tip 🤣
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