Subway in Sunnyvale

“This is one of the better Subway branches.
The vegetables are extra fresh.
The place is clean.
It's nice to get a sandwich and sit outside to eat around 11a or after 2p.
The lunch time crew can get big.“

“I generally like this location, but I’ve had some frustrating experiences with consistency. My go-to order is the footlong nachos. The first time I came in, I was able to add whatever toppings I wanted,no issues. On my second visit, I was told I could only choose from a limited selection: tomatoes, jalapeños, meat, and onions. Thankfully, the staff member made an exception and let me add sweet peppers since I don’t like most of the default toppings.

However, on my third visit, things got more frustrating. I asked for an extra bag of chips,she forgot to include it until I reminded her after the nachos were heated. Then, when I asked for sweet peppers again (just like the last time), I was told I could only get what comes standard on nachos. This felt inconsistent and unfair. If I can customize a sandwich any way I like, why can’t I do the same with nachos?

I gave the customer service three stars because I believe customer satisfaction should come first, especially for returning customers. Honestly, it feels like some staff members treat people differently, and that kind of bias leaves a bad impression.“

“This is my first time using this Subway location. I was impressed with the cleanliness store, the employee's positive attitude and politeness. Dianna was amazing, quick, efficient, greeted me with a smile, and was on point with all customer service criteria. I couldn't be more satisfied with her help. Thank you Dianna. It was the only store having two employees at once. Maybe that's the key to a successful business hiring the right staff and enough of them not to burn them to the ground.“

“Nancy, a sandwich artist and/or manager (don't really know), she helped me with answering my question of whether I could use my coupon of 2 footlong subs for $12.99 on the #4 Supreme Meats, which a different subway location told me that #4 costs extra and coupon wouldn't work.She also continued to ask if I had a coupon for a free cookie since I was buying 1 cookie with my subs anyways. I didn't want to ask or bring it up as I had been told by that other different subway location that I couldn't stack 2 coupons or more. Nancy clarified it usually applies to 2 coupons of positive monetary value. So my free cookie coupon was acceptable at her location. Great service is all I've got to say.“