The lady that helped us had the most amazing customer service skills. Sweet, friendly, helpful and was truly caring. She needs to become a trainer and go from store to store to train customer service. Other Arby's that we have went to are truly unacceptable in customer service.
Atmosphere: 5
Food: 3
Service: 5
John Clancy
Ordered the 2 for $6 and was charged $5.99 each. Clerk says I had to order two with cheese 🧀 to get special. What?
Atmosphere: 4
Food: 5
Service: 3
Manuel Taylor
The service was great and the food was great
Atmosphere: 4
Food: 5
Service: 5
joseph montoya
I got so violently ill after eating here, just the thought of smelling their roast beef makes me nauseous. Woke up in the middle of the night projectile vomiting red Arby's sauce and beef all over my bed, and made my way to the shower where I sprayed it all over the walls. 0/10 would not recommend....
Atmosphere: 1
Food: 1
Service: 1
ida vallez
The old lady at the counter is rude.
Atmosphere: 1
Food: 1
Service: 1
Rudy M
I recently visited the Arby’s at 27702 Jefferson Ave in Temecula, CA, and had one of the worst customer service experiences I’ve ever encountered. During a previous visit, I participated in their donation promotion, where I was promised a free fry and small cheese sauce on my next purchase. I specifically asked if the coupon had an expiration date and was told it didn’t. Fast forward a month later when I came back to redeem it, they refused to honor it, claiming it had expired and was no longer in their system.
When I explained what happened, the manager was completely unhelpful and unapologetic. Not only did they fail to uphold their own promotion, but their dismissive attitude made it clear that customer satisfaction is not a priority at this location. It felt like a bait-and-switch tactic, and I left feeling like my time and money were wasted.
If you’re thinking of visiting this Arby’s, don’t bother. Between their inability to deliver on their promises and the lack of basic customer service, it’s not worth it. I’ll be taking my business elsewhere and will not support this location again.
Atmosphere: 1
Food: 1
Service: 1
Captain jack
Wow, what a nice surprise, the wifey and I were looking for a place to eat. And drove in here, haven't been to an Ardy's in years. It sounded so good. So we went in and had some great tasting food! And great service.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Karen Peterson
Like the roast beef sandwich. The turnovers are the best...miss the chocolate ones...
Atmosphere: 5
Food: 5
Service: 5
David M
The staff is always friendly I appreciate this more than ever while the service industry is forgetting the basic smile and how can I help attitude, which both goes a long way.
I only get the Greek gyro and a Coke, it's good, I enjoy it very much.
The restaurant is clean and the lobby well taken care of. Thank you.
The employees are very great people. Wish more places were like them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
lcl crew54
Food was fresh and hot. The team members were very nice and you can’t beat the meal deal right now, $7.00 for a double beef and cheddar meal!! Jesus the cashier, should be employee of the month at least, very customer friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Cyn
Always loved this arbys. Good service, nice people, decent coupons on the app
Atmosphere: 5
Food: 5
Service: 5
Alex
When you want a change from those boring fast food burger joints then stop by the one and only Arby’s and get yourself an original roast beef sandwich. Ask for a packet of their bbq sauce and a packet of their horseradish sauce open and place onto of the roast beef. There’s nothing more satisfying to one’s taste buds.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Kevin M
As far as fast food places and specifically Arby's go, this location is actually really nice. The staff is friendly, the atmosphere for an Arby's is pretty nice and clean. The food is average Arby's. And of course the sauces are always a +1 for Arby's.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Potato Cakes, Roast Beef, French Dip
The lady that helped us had the most amazing customer service skills. Sweet, friendly, helpful and was truly caring. She needs to become a trainer and go from store to store to train customer service. Other Arby's that we have went to are truly unacceptable in customer service.
Atmosphere: 5
Food: 3
Service: 5
Ordered the 2 for $6 and was charged $5.99 each.
Clerk says I had to order two with cheese 🧀 to get special. What?
Atmosphere: 4
Food: 5
Service: 3
The service was great and the food was great
Atmosphere: 4
Food: 5
Service: 5
I got so violently ill after eating here, just the thought of smelling their roast beef makes me nauseous. Woke up in the middle of the night projectile vomiting red Arby's sauce and beef all over my bed, and made my way to the shower where I sprayed it all over the walls. 0/10 would not recommend....
Atmosphere: 1
Food: 1
Service: 1
The old lady at the counter is rude.
Atmosphere: 1
Food: 1
Service: 1
I recently visited the Arby’s at 27702 Jefferson Ave in Temecula, CA, and had one of the worst customer service experiences I’ve ever encountered. During a previous visit, I participated in their donation promotion, where I was promised a free fry and small cheese sauce on my next purchase. I specifically asked if the coupon had an expiration date and was told it didn’t. Fast forward a month later when I came back to redeem it, they refused to honor it, claiming it had expired and was no longer in their system.
When I explained what happened, the manager was completely unhelpful and unapologetic. Not only did they fail to uphold their own promotion, but their dismissive attitude made it clear that customer satisfaction is not a priority at this location. It felt like a bait-and-switch tactic, and I left feeling like my time and money were wasted.
If you’re thinking of visiting this Arby’s, don’t bother. Between their inability to deliver on their promises and the lack of basic customer service, it’s not worth it. I’ll be taking my business elsewhere and will not support this location again.
Atmosphere: 1
Food: 1
Service: 1
Wow, what a nice surprise, the wifey and I were looking for a place to eat. And drove in here, haven't been to an Ardy's in years. It sounded so good. So we went in and had some great tasting food! And great service.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Like the roast beef sandwich. The turnovers are the best...miss the chocolate ones...
Atmosphere: 5
Food: 5
Service: 5
The staff is always friendly I appreciate this more than ever while the service industry is forgetting the basic smile and how can I help attitude, which both goes a long way.
I only get the Greek gyro and a Coke, it's good, I enjoy it very much.
The restaurant is clean and the lobby well taken care of. Thank you.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Gyro Sandwich, Seasoned Curly Fries
We Love this place ❤️
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef, French Dip
Restaurantji Recommends
The employees are very great people. Wish more places were like them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
Food was fresh and hot. The team members were very nice and you can’t beat the meal deal right now, $7.00 for a double beef and cheddar meal!! Jesus the cashier, should be employee of the month at least, very customer friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Always loved this arbys. Good service, nice people, decent coupons on the app
Atmosphere: 5
Food: 5
Service: 5
When you want a change from those boring fast food burger joints then stop by the one and only Arby’s and get yourself an original roast beef sandwich. Ask for a packet of their bbq sauce and a packet of their horseradish sauce open and place onto of the roast beef. There’s nothing more satisfying to one’s taste buds.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
As far as fast food places and specifically Arby's go, this location is actually really nice. The staff is friendly, the atmosphere for an Arby's is pretty nice and clean. The food is average Arby's. And of course the sauces are always a +1 for Arby's.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Potato Cakes, Roast Beef, French Dip
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