Poor service. Teach you employees customer service. It’s called common sense.
Atmosphere: 5
Food: 5
Service: 2
R C J
Fast food, I get it, but the food cooking quality difference between this location and others is stark. The chicken is always hammered! WAY over cooked. Do they mean to do this, or does it just sit there because they don't want to throw the old cooked chicken away? Considering how expensive it is, you should expect a quality that matches the price.
Atmosphere: 3
Food: 1
Service: 4
Adrián
Quesadillas are one of my favorites
Atmosphere: 5
Food: 5
Service: 5
Sean Willingham
I eat here 1-2 times a week and it’s always consistently very good. Best chicken of all-time imo! Illiana has always taken my order whether at the drive-thru or in restaurant. She is very professional and helped give me the best deal possible through the app.
Atmosphere: 5
Food: 5
Service: 5
Nick G
I walked in and to my disappointment this location has not upgraded yet to self ordering on a screen, and I was particularly bummed about that because not only does the staff ignore you but had to wait a long moment to even get to my order. Then they served 2 customers who came after me before me. Once I got my salad and was waiting for my chicken breast a la carte since they said they were cooking more, I had to wait several minutes. Then another customer came in much later and order a chicken breast and a water and they served him first and made me wait another couple minutes for my chicken. Worst experience ever at El Pollo loco. And, the bathroom were dirty as well as the restaurant overall, have rarely seen this level of neglict and lack of cleanliness! I would never go there again and highly recommend going to another location!!!!
Atmosphere: 1
Food: 5
Service: 2
Jerry Arko
Better than KFC 🍗 😋!
Atmosphere: 4
Food: 4
Service: 4
Sean
Great service, Fransisco is awesome.
Estee Cervantes
Wish it came with more tortillas
Atmosphere: 2
Food: 4
Service: 3
Linda Andersson
The family meal is the best deal in town!
Atmosphere: 5
Food: 5
Service: 5
SE Enterprises
Rolling your eyes at a customer because they asked for salsa isn't the best customer service response. Food was OK, chicken was dry and scarce in my Pollo bowl.
Good food : Very Bad Service. Employees there seem not to like the job there . I ordered to go and the guy gave a plastic bag to carry my 4 drinks . Very nasty environment.
Atmosphere: 1
Food: 5
Service: 1
eric
El pollo loco is great food. Fresh and simple. Restrooms are almost always clean. There's always an open table to sit if your eating there .
Atmosphere: 3
Food: 5
Service: 4
A Lavin
Avoid this location. It serves nothing but, dried out chicken. It’s unfortunate because it’s the closest location to my home but, the worst. I’ve given them plenty of chances and every time it’s the same.
Poor service. Teach you employees customer service. It’s called common sense.
Atmosphere: 5
Food: 5
Service: 2
Fast food, I get it, but the food cooking quality difference between this location and others is stark. The chicken is always hammered! WAY over cooked. Do they mean to do this, or does it just sit there because they don't want to throw the old cooked chicken away? Considering how expensive it is, you should expect a quality that matches the price.
Atmosphere: 3
Food: 1
Service: 4
Quesadillas are one of my favorites
Atmosphere: 5
Food: 5
Service: 5
I eat here 1-2 times a week and it’s always consistently very good. Best chicken of all-time imo! Illiana has always taken my order whether at the drive-thru or in restaurant. She is very professional and helped give me the best deal possible through the app.
Atmosphere: 5
Food: 5
Service: 5
I walked in and to my disappointment this location has not upgraded yet to self ordering on a screen, and I was particularly bummed about that because not only does the staff ignore you but had to wait a long moment to even get to my order. Then they served 2 customers who came after me before me. Once I got my salad and was waiting for my chicken breast a la carte since they said they were cooking more, I had to wait several minutes. Then another customer came in much later and order a chicken breast and a water and they served him first and made me wait another couple minutes for my chicken. Worst experience ever at El Pollo loco. And, the bathroom were dirty as well as the restaurant overall, have rarely seen this level of neglict and lack of cleanliness! I would never go there again and highly recommend going to another location!!!!
Atmosphere: 1
Food: 5
Service: 2
Better than KFC 🍗 😋!
Atmosphere: 4
Food: 4
Service: 4
Great service, Fransisco is awesome.
Wish it came with more tortillas
Atmosphere: 2
Food: 4
Service: 3
The family meal is the best deal in town!
Atmosphere: 5
Food: 5
Service: 5
Rolling your eyes at a customer because they asked for salsa isn't the best customer service response. Food was OK, chicken was dry and scarce in my Pollo bowl.
Food: 2
Service: 1
Restaurantji Recommends
Bad serves ,bad customer care.......
Atmosphere: 1
Food: 1
Service: 1
Good food : Very Bad Service. Employees there seem not to like the job there . I ordered to go and the guy gave a plastic bag to carry my 4 drinks . Very nasty environment.
Atmosphere: 1
Food: 5
Service: 1
El pollo loco is great food. Fresh and simple. Restrooms are almost always clean. There's always an open table to sit if your eating there .
Atmosphere: 3
Food: 5
Service: 4
Avoid this location. It serves nothing but, dried out chicken. It’s unfortunate because it’s the closest location to my home but, the worst. I’ve given them plenty of chances and every time it’s the same.
Evening perfecto
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