Wendy's

Name: Wendy's
Address: 2790 W Hillcrest Dr, Thousand Oaks, California, 91320, US
Telephone: (805) 499-5622
Price range: $
Rating: 2.7

$ • Fast Food, Burgers

Hours:
2790 W Hillcrest Dr, Thousand Oaks
(805) 499-5622

Menu Order Online

About Wendy's

Wendy's is a restaurant that serves hot and good food, but it often faces issues with understaffing, which can cause long lines and wait times. Orders typically take around 5-15 minutes to place and receive. While the food is generally satisfactory, there can be inconsistencies, such as incorrect sauces or forgotten cheese on orders like the Asiago chicken sandwich. Some staff members, like Maria, stand out for their excellent customer service and attention to cleanliness. Recent reviews mention that ordering through the app can lead to issues, such as the soda size defaulting to small and the system not allowing size changes at pickup, which can be frustrating. Customers also noted that staff members are sometimes unwilling to work with customers over small issues, like paying the difference for a larger soda. Additionally, there have been concerns about trees near the restaurant that need trimming, as falling pinecones have caused damage to cars. Despite these issues, the food is often ready when ordered, and customers enjoy the environment by sitting outside and sharing meals with their pets. Overall, Wendy's has strengths in food quality and service but could improve with more staff, better system management, and attention to surroundings.