El Pollo Loco

19300 Hawthorne Blvd, Torrance
(310) 371-1406

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Recent Reviews

Ordered a Pollo Bowl with extra rice and less beans. -- Apparently they accidentally switched my order with someone else's, and the employee decided to just switch the content, lol {now the other patron has my special bowl}.
Anyway, I wasn't even mad or bothered {I do retail lol}. I asked the employee if he was sure if my bowl was the one with less rice and extra beans {because he switched the other content, lol}, so instead of listening, he was too busy being...
I received excellent service from Carmen. She had a smile on her face and was eager to help me. Good customer service is so hard rare nowadays, so thank you Carmen for a positive El Pollo Loco experience.
I have read the reviews from some of the Google reviewers.. and I can agree to some of the complaints. BUT! I can disagree with 2 complaints. Let's start with the customer service as some complained.. I did go one time & it wasn't the best experience, but hear me out! The place was understaffed & someone had called off.I was greeted by genie soft spoken nice young lady.I explained my issues about waiting & she quickly explained & I understood life...

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